The service here is absolutely horrible!! I am a gold hhonors member and was not greeted with a welcome/greeting of any kind or water - note I turned diamond while staying here. It was here is your room key and that's it - The front desk gals just don't care - they are trying to remodel but not sure it's going to help the staffs attitude! I have stayed here several times this year all with the same results.
The rooms are very average - beds and pillows are not up to hilton standard but yet their prices are higher than most Hilton hotels - reinvest some of that money in the bedding already!! Go stay at a hilton and see how a room should be as well as the service!!
Hilton needs to build another hotel (embassy suites or higher) here in the area to show this hotel how service and the rooms should look, feel and act!
I would look to other hotels in the area if you have the choice as this will only disappoint