My husband, two sons, and I stayed at the Holiday Inn Express in Bellingham for 2 nights in November. Overall we were very disappointed. We only paid $76/night for the room though, so I guess our expectations should have been lower. I have to say though, that I have stayed at other Holiday Inn Express locations, and this one was probably the worst of them all.
When we made our reseravation by phone, we asked if they had cribs for the baby, or if we should bring our own pack and play crib. We were assured that they did have cribs, and that it would be set up in our room upon arrival. We said that would be great because the baby would want to lay down for a rest upon arriving. When we checked in, we asked if our room had a crib. The person at the front desk said "I don't know you'll have to check". We went to our room and found no crib. My husband went back to the front desk and asked if someone could bring us a crib because the baby needed to go down for a nap. They said they would try to do it sometime. Keep in mind, they were not busy - there was 2 people behind the desk. No phones were ringing, no other travelers were in the lobby at all... but they would try to do it sometime! I guess the fact that one of the front desk workers had her daughter behind the counter that she was having to take care of, kept her from doing her work properly. We felt that was unprofessional. Her daughter was with her behind the counter all evening - everytime we walked by. We waited about an hour for the crib, and it didn't show up, so we gave up and decided to go to dinner. We stopped at the front desk and reminded the staff that we would still be needing the crib. They said "we know, we'll get to it later." We went and had dinner, and stopped at a couple of stores. We came back approx 2 and a half hours later. We went to our room, and still NO CRIB. Again, we went to the front desk, and asked if we could please get a crib, as it would be bedtime for the kid after we came back from the pool. Finally about an hour later they rolled in a metal crib on wheels. I really wish we would have been told that these cribs were from the 1980's or early, with paint chipping, and old safety standards. The bars were so far apart, that my son kept getting his legs stuck in the night. And one scary moment when his head started to go through the bars. Needless to say, he barely slept, and we didn't either. We were too nervous he would be injured in the middle of the night.
The pool was another issue. It was nice and clean, and a good temperature, but there was a group of very loud, and roudy twenty-somethings in the pool area. They were drinking alcohol. Beer bottles, wine glasses, and flasks were all over the tables and the floor. There were signs saying no food or drink in the pool area, but that went ignored by these people who obvioulsly thought that the rules didn't apply to them. I believe that someone else went and told the front desk about it, because one the workers did come into the pool area and look around, but never even said anything to this group. My son ended up not really getting to use the pool, as these people were VERY intoxicated and quite obnoxious. Not something I wanted to suject my kids to.
The next morrning, we went down the free continental breakfast. It wasn't too busy, so we found a table easily. It was rather disappointing though. The cinnamon rolls that they are "famous" for, were ROCK hard. I've never had such a stale cinnamon roll in my life. They were unedible. The Cheerios were stale as well. They had bacon, sausage, and eggs, but were all very undercooked. The second morning the breakfast was hot and fresh when there was actually any out there. There were so many people that wasn't a place to sit. That was okay, and we waited for a table to open up. The staff obviously did not expect such a big crowd, because the breakfast was completely empty! The only thing they had when we got there at about 8:45am was cereal and yogurt. No fruit, rolls, toast, bacon, eggs, sausage, anything! When they finally brought the hot food up, everyone literally RAN to go get it. People loaded their plates up, and by the time I got my kids up there to pick out breakfast, EVERYTHING was gone again. We waited for a half an hour, and finally at about 9:20am, they brought more out. Again, and stampeed. We managed to get a couple of pieces of bacon and roll to share. A couple of minutes later, everything was gone again. The breakfast was supposed to go until 10am, but that was the last time any food was brought out. In fact, at about 9:50am, they began locking up the milk and yogurt! Yes, they keep it sitting there in a little fridge locked up, because heaven forbid, you take a yogut after 9:50am in the morning. That was quite disappointing.
The other problems were : Our air conditioning in our room was broken, and didn't work. When we arrived, our son almost stepped on a thumbtack that was left in the middle of the floor. I guess that spot must have been missed with the vacuum, even though it was right in the middle of the room. Pets are allowed in this hotel. While that isn't a problem. It is a problem when people do not have their pets on a leash going through the lobby, and a large dog comes and jumps up on my son barking. He is scared of dogs, and that was very scary for him. The owner didn't even say i'm sorry! The front desk staff witnessed this, and didn't mention anything to the owner. The internet access was quite spotty in the rooms as well. Upon check out, we mentioned our issues to the front desk staff, and he just said "oh, sorry". We were disappiointed in the lack of customer service.
Overall, the stay was not good, and we will not be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.