This place makes a motel 6 look like a 5 star hotel. If there was a way to give this place a negative star rating I would give it a -99.9. This was absolutely the worst motel and customer service that I have ever had.
SERVICE, or lack there of:
The owners, Vijay and Dolly, are [--] and lie through their teeth. I had booked this place for an overnight stay on Oct 6 as my friends and I were catching an early morning flight out of BLG. In three separate conversations prior to booking the motel, 2 with the owner's wife Dolly, who claimed to just be an employee (lie number 1) and with the manager (didn't get his name) I was told that the motel provided FREE shuttle service to and from the airport, no mention of any restrictions around the time the shuttle service was provided. When my friends and I checked in I was told that the shuttle service did not start till 7am, which clearly would not work for us as our flight was at 7am. We thought not a problem, family run business, we don't expect them to give us a ride to the airport at 5am so we called a taxi. We asked about the process of getting the shuttle service back to the motel upon our return as we were leaving our car there for 5 days and were told that's not a problem and to just call them when our flight came in. We returned on October 11 at 9pm, called the motel and spoke to the night manager and were advised that he would call the owner and the owner would come pick us up, should be there in about 15 minutes, and if there was a problem they would call us back. Shortley after, a young gentleman (who I think was the owners son) came in a compact car and picked up 2 other guests. When we asked him about our transportation he said that he was only told that he was picking up 2 females but he would come back for us or get someone else to come. 9:40pm, no ride and no call back from the motel. Called the motel again and was advised by the manager that someone was on their way and should be there shortley. Got a call back 5 minutes later advising that the owner was having problems with his car and we would have to take a taxi. NO DECENCY TO TELL US RIGHT AT THE BEGINNING TO ARRANGE OUR OWN RIDE!!!! 45 MINUTES OF WAITING FOR A RIDE THAT WAS NOT COMING. Upon arrival back at the motel I asked to speak to the owner and was given his name but no telephone number and told to call the motel back in the morning as he would be there.
Called the owner, Vijay, the next day and he was extremely rude and denied that the motel offered shuttle service at all. When confronted with the fact that Dolly and the manager had both advised that the motel offered shuttle service and in fact another party was picked up at the airport he advised that those guests had paid him an extra $20 and arranged the ride with him. Regardless of the facts being presented all I got were LIES, LIES, AND MORE LIES. I advised him that I would come down and he can have Dolly and the manager both tell me to my face that they had not advised me that shuttle service was provided and he said come down and he will get them to say it to my face.
I went down about an hour later and the COWARD did not even have the guts to face me himself and instead had his wife come out and tell me that he wasn't there and she did not want to speak about it and to get the [--] off their property. When I proceeded to verbalize the lies that I had been told, in the presence of another guest, she continued with the obsenities and proceeded to push me out the door. I won't say that I wasn't vocal back with the obsenities.
We had requested a room with 2 double beds, non-smoking. At $58.50 for the night, we weren't expecting much but this place is a total dive and you may get more, in the form of diseases, than you bargained for. The room reeked of smoke, was not clean; food crumbs on the table and chairs and I highly doubt that the bed sheets had been changed after the last guests had left as they were smelly and the bed not even properly made. The walls are paper thin and we could hear the tv in the room below us.
I feel sorry for the poor manager that has to work for these [--].
I WOULD NEVER GO BACK TO THIS PLACE EVEN IF THEY PAID ME TO STAY THERE!!!!