I myself work front desk for a small hotel in Vancouver, so I guess i was expecting more from a chain of hotels.
The house ladies were helpful and polite, while the old lady at the front desk was mean and didn't give two craps.
I'm a single mother of three 10, 4, 3.
Day of check out, she was busy having a conversations with other people behind the desk....first of all let me explain my morning so you can understand where i was coming from.
no wake up call at 6:00 am and they said yet, but i was sleeping right beside the phone and nada. woke up at 8:00 am, train leaves at 9:30, 15 minutes to the train but my children needed to eat breakfast.
asked for a to-go box they didn't have one, asked for a to-go bag they gave me a garbage bag. took me 45 minutes to check out and my children had to eat on the go.
then she told me to pack some fruits, and if she read my profile, she would know im from canada and I cannot take fruits with me through the border.
over-all the rest of the trip was great, due to the house ladies of the hotel, if it weren't for them i definately wouldn't come back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allow me to apologize on behalf of our hotel for failing the meet your expectations regarding the wake up call and the lack of full attention to your needs on your recent visit. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
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We would like to let you know that the comments and suggestions we receive from our guests are taken very seriously as they tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.