This hotel has the worse cancellation policies. They will tell you to cancel within 72 hrs of your stay, but when you try to cancel out the reservations clerks become very rude & tell you you can not cancel your reservation. Like most soccer teams you book early, if you call within a week they tell you you have to cancel within 4 weeks of the date you made the reservation. I have stayed at many hotels & no one has a policy like this. I just cancelled 12 rooms fro a tournament that did not have enough teams to play & the hotel was very nice about it unlike the Coachman Inn. I reccomend you never stay here then you won't have to deal with their rude clerks. Worse customer service I have seen!