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“Disappointed - where's the waffle?” 3 of 5 stars
Review of Silver Cloud Hotel Bellevue - Eastgate

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Silver Cloud Hotel Bellevue - Eastgate
3.0 of 5 Hotel   |   14632 SE Eastgate Way, Bellevue, WA 98007   |  
Hotel amenities
Ranked #10 of 27 Hotels in Bellevue
Vancouver
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
39 helpful votes 39 helpful votes
“Disappointed - where's the waffle?”
3 of 5 stars Reviewed July 16, 2011

- we have a full service restaurant!
I looked at my son - his face was longer than the Interstate 5!! We were really disappointed. The desk clerk provided a 20% off coupon for the new restaurant. Didn't cut it!
I looked on the envelope the room card was in - a new sticker covered up the complimentary breakfast details:( I think it would have been nice if this was pointed out when I booked - but no effort was made to explain this change. The room rates are still higher than the other Bellevue location - but no breakfast included. There is no value. We decided to stay elsewhere for our second night.
Final word...hotel is clean and fine but I feel like I have been cheated.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel-manager041, General Manager at Silver Cloud Hotel Bellevue - Eastgate, responded to this review, July 26, 2011
Thank you very much for taking time to comment on your stay in July. I can certainly understand your disappointment with the absence of SilverCloud Inns great continental breakfast. However, due to so many requests for extended breakfast hours and more breakfast options, we decided to open our new restaurant for breakfast, lunch & dinner. We have received many compliments on the new menu and the more relaxing atmosphere. Even though we try to be competitively priced among both limited and full service hotels I can certainly understand that not everyone is looking for full service amenites and therefore the value is not there for them. I hate to lose you as a customer, but want to point out that SilverCloud still has seven locations that continue to offer the complimentary breakfast. Two of these locations are within a 10 minute drive from us.
Hopefully we will see you again at one of our locations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 12, 2011

The hotel has nice rooms, comfy beds, great tvs and a fridge, micro so that is all good. We booked through priceline so can't really complain but the free breakfast went to a pay menu in the restaurant the day after we arrived. the front desk staff even said when we checked in to make sure to go down for complimentary breakfast from 6 - 9 am. We get down there and nope, it changed that day. Would have been nice to know that when we checked in. Other than that though it was an acceptable stay. The maid didn't speak english so we requested fresh towels only one day and they never came, had to call down in the evening for them, they were sent quickly. Not our best hotel, certainly not our worst, would go back again.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Southern California
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 10, 2011

5 star, for a low price. convenient location. great staff and amenities. the free breakfast was always outstanding. newspaper at your door every morning was really going above and beyond. if you want to work out and not get chubby like me while you are traveling- the onsite gym is great, and if that does not have enough options for you, you get complimentary use of the bally's fitness next door! i will never stay anywhere else in the northwest, period.
-mark t.

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2011

The room was lovely--would have been fine for a 4 star hotel. The room service menu was varied and interesting. I'm just sorry I couldn't stay longer.

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Canada
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 13, 2011

The rooms are large and clean. Our rate included breakfast and we were pleasantly surprised by the variety offered. The waffle makers were a nice touch.
Although is very close to the highway the rooms are not noisy.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, BC
Top Contributor
84 reviews 84 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed December 28, 2010

The title says it all. Great service and staffs are very accommodating. They will never say no to the guests.

Room is great, clean and fresh. Very comfortable bed.

Will comw back again!

  • Stayed December 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richland, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2010

I found this by searching around the Seattle area looking for a hotel with easy access to the freeway (I-90), good facilities and a good value. Boy did we strike it rich here. It was a great hotel, with fine and friendly employees, good free deluxe continental breakfast (waffles, cereals, pastries, fruit etc). Great room with King bed. Free gated parking area under the hotel with elevator access to upstairs.

We told by Brother and his wife about it and they stayed here also and loved it. Good job at meeting all our criteria. This is where we are going to stay from now on in Seattle.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Silver Cloud Hotel Bellevue - Eastgate

Address: 14632 SE Eastgate Way, Bellevue, WA 98007
Location: United States > Washington > Bellevue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bellevue
#10 Business Hotel in Bellevue
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Silver Cloud Hotel Bellevue - Eastgate 3*
Number of rooms: 145
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Also Known As:
Silver Cloud Hotel Bellevue Eastgate

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