I booked this hotel the same day - i.e., at 9am for check in at 4 pm. I inquired about the pool, which was important to us as we have two small children. Nobody told us until two hours after we checked in that the pool was closed. When we found that out, it was presented to us that 'Oh, everybody knows that!" They don't even have their own pool - it is in a health club across the street.

At check-in by Raj, he attempted to upsell me on everything - a better room, on the basis of amongst other things, access to the health club. He said it would give us access to the pool. I told him politely 'no'. Then he tried to sell me two different kinds of internet access @ $9.95/ each, never telling me that I could access the internet from the lobby for free. I refused that too. Then he finally succeeded with parking - because there just was nowhere else to park. So for a room whose rack rate is over $250, you have to pay parking, internet access, and as we found out later, for drinkable water in the room. My 11 year old daughter tried to drink the water in the room and said it tasted like 'squished bugs'. It was, well, like chlorinated squished bugs. We saw two bottles of drinking water in the room, but by now we were on to Hyatt: a quick call to the desk revealed that the water costs $4 per bottle. So it was tooth-brushing with squished bugs water for us!
The in-room ffacilities were disappointing: a hair dryer whose intake vents were 80% blocked with dust bunnies, and a single cup coffee maker for which they supplied a few tiny coffee pouches we felt guilty to use because the amount of packaging was double the weight of the coffee contained.
For our money, there are hotels that offer far better value, and that respect the guest by not using sleazy sales techniques to upsell you at the desk. The nickle-and-diming, or 'Brooklyn optician' approach to shaking down a guest who finds himself the focus of such solicitous and oppressive behaviour reflects their rotten corporate attitude towards their guests.

The whole guest experience was one that I found offensive - who wants to feel they have to be constantly on guard against the hotel's policy of viewing guests only as some sort of cash cow to be milked at will?
Hyatt, you can shove it. Next time I will stay at the new Hilton - or anywhere else but your crummy hotel.

My wife and I stayed here for a weekend getaway for our anniversary. Although things were not perfect, a sign of good service is what the staff does to fix things when they go wrong. This is where the Hyatt surpasses any expectations. The first night, I had ordered their rose petal turn down service. Upon returning to the room after dinner, the rose petal serive was done, but the Sparkling wine was not in the room. I phoned down to tell them to not worry as it was late and to make sure I didn't get charged. 10 minutes later there was a knock on the door and we received a bottle of Champagne instead, free of charge! The second night, the fire alarm went off as there was a small fire in the restaurant. When I checked out, they did not charge us for the second night. Mistakes can happen in any hotel. The service we received more than makes up for any small inconveniences and that is why I will go back next time I am in Seattle.

Two out of 5 nights there were fire alarms around midnight. We had to run down 22 flights of stairs with small children only to find out there actually weren't fires. They were good at compensating us for our inconvenience only after we complained. We figured this had been an ongoing problem as many people were leaving with their luggage after each incidence. Also, housekeeping never left t.p. in our room and we had to request it, twice.

I have stayed at the Bellevue Hyatt numerous times. It's a great location to stay for a night or two when I go for a shopping weekend in the Seattle area. I first visit the Burlington Outlets and then Seattle Premium Outlets and then make my way to Bellevue. The area has developed so much in the past few years and the Hyatt has gone through a complete renovation but still has very reasonable prices compared to the Westin next door for almost identical looking rooms. They frequently have shopping package deals and when you call in the morning of check out and request a late checkout because you want to do a little more shopping at Bellevue Square before heading out, they are very good at accomodating your requests. All the staff have always been very helpful, attentive and friendly.

I highly recommend this hotel!