We picked this hotel because it had an indoor heated pool and whirlpool. When we checked in, Jeff the desk clerk confirmed that the pool was heated. We put our suites on and went to the pool room and checked the water and found it ice cold. We were going to try the whirlpool and while the water was hot, it had some kind of oily stuff covering the surface. Needless to say we were disappointed. The rest of the hotel, including free breakfast, was just OK. When we were leaving my wife mentioned to the desk clerk on duty how disappointed we were over the cold pool and the desk clerk said that the pool heater was not working. We should have stayed next door.