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“A Bit of a Letdown” 3 of 5 stars
Review of BEST WESTERN Wytheville Inn

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BEST WESTERN Wytheville Inn
2.5 of 5 Hotel   |   355 Nye Road, Wytheville, VA 24382   |  
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Ranked #10 of 20 Hotels in Wytheville
GreenLeadersBronze level
Moundsville, United States
1 review
1 helpful vote 1 helpful vote
“A Bit of a Letdown”
3 of 5 stars Reviewed August 10, 2014

We have stayed at this motel numerous times and have always been pleased, until this time. The hotel is starting to get rundown and needs some attention. The cleaning of our room was lacking in a couple of areas. The breakfast area was nice and had a variety of choices for breakfast.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, Manager at BEST WESTERN Wytheville Inn, responded to this review, September 9, 2014
Thank you so much for taking the time to leave such a thorough and insightful review and suggestions to improve the experience for our valued guests in the future. I am glad that our convenient location and prices have been useful for your family throughout your past stays, though I am very sad to learn that we are not moving in the right direction. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. thank you!
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438 reviews from our community

Traveler rating
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    88
    56
    34
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
1 of 5 stars Reviewed August 10, 2014

I stopped here on my way home from a business trip.I checked in not thinking there would be issues after being a loyal Best Western customer. I asked an employee to show me my room, she was staggering and reeked of alcohol. On our way down the hall I noticed the carpet was stained and tore up.When I opened the door to my non-smoking room it smelled of smoke and mold. I immediately asked for the manager to let her know I would not be staying there and to let her know about her employee she gave me no response or apology.Also the pictures on there website are very deceiving. Stay away! there is a nice Hampton down the road for 20.00 more

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, Manager at BEST WESTERN Wytheville Inn, responded to this review, September 9, 2014
I am so sorry to hear about the difficulties that you experienced during your recent stay with us. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and I apologize for any evidence you encountered that someone had been smoking in the room. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
We hope to see you again soon!
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orrville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 10, 2014

overall it was nice it just felt outdated in the room. meaning it felt old & carpet could be new or better yet maybe try fake wood floors w/big rugs. breakfast was good & the bathroom would be nice if hotels would put the fan on a separate switch so when I turn the light on @ night it does not wake everybody up. I use the bathroom light as a night light w/the door slightly shut but its a pain when the fan is on.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, Manager at BEST WESTERN Wytheville Inn, responded to this review, September 9, 2014
We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our accommodations and services. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2014

Great stop on our way home. We got a room with a king bed and room was very spacious. No elevator to second floor but the climb up the stairs was not bad. Room and bathroom very clean. Our room had jacuzzi tub with separate shower. Shower is a little small. Lots of choices for breakfast. One of the best we've had. Plenty of room to move around other guests. Great price for the room we were in, definitely a pleasant surprise. Would recommend this to anyone and would stay here again.

  • Stayed August 2014
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review, August 9, 2014
Thank you for taking the time to let us know how you enjoyed your stay with us. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We hope that you will visit us again soon. It would be a great pleasure to welcome you back to our hotel!
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Marion, Indiana
1 review
1 of 5 stars Reviewed August 7, 2014

We've had good stays with Best Westerns before, and were honestly just looking for a bed to crash on during our long drive to vacation. After getting checked in, and getting to our room, we immediately began having major concerns. The initial things we noticed were the stains on the bedding and suspicious white stains on the chairs. The dirtiness of the room led me to complain personally to the manager on duty, who seemed rather unsympathetic to the issue and made no attempt to set things right. We then noticed that every outlet in the room was out of the wall and sitting on the floor, and when I tried to use the phone to call to issue the concern, it was out of the wall and unusable as well. With two small children, we just didn't feel that we could feel right having them sleep in the room and cancelled the room and went to a very nice Sleep Inn just a mile down the Interstate. As someone who has traveled a fair amount, this was easily the most unsatisfactory hotel I've ever stayed in (or almost stayed in).

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review, August 9, 2014
We are so sorry to hear that your most recent visit with us did not meet your expectations of quality service, accommodations and hospitality, and you had to cancel your room. We assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We do hope you will return and let us show you a far better experience.
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Hamilton, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2014

I booked this motel for our trip to and from Florida until I read the posted reviews, I cancelled my reservations the next day I trust Tripadvisor to guide me in the right direction when choosing Hotel Motels.

Room Tip: Book another motel
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Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review, August 8, 2014
We are so sorry to hear that you did not continue your planned stay with us. We assure you that each issue mentioned is being investigated and addressed. We deeply regret that we were unable to have you experience the full benefit of our hospitality and amenities. We hopefully await your future stay with us.
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casselman, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

Was very pleased with the quality of the Hotel. Location is well placed. Breakfast had a very nice selection and quantity was more than enough for the crowd that was there. Easy walking distance to restaurant. Room internet was fast and efficient without any service interruption. Good hotel and well priced.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, Guest Relations Manager at BEST WESTERN Wytheville Inn, responded to this review, August 6, 2014
It is great to hear of how you enjoyed the value and the convenient location of our hotel. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We thank you for your business and we hope to see you again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Wytheville Inn

Address: 355 Nye Road, Wytheville, VA 24382
Phone Number:
Location: United States > Virginia > Wytheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Wytheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Wytheville Inn 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Best Western Inn Wytheville. Wake up to a great day at our hotel in Wytheville, VA. Enjoy a gorgeous sunrise over the mountains and a delicious complimentary breakfast. For business, our free high-speed Internet access keeps you connected. For pleasure, the outdoor pool is a great way to relax in the afternoon. Best of all, Best Western Inn Wytheville offers pet-friendly accommodations so you can bring the whole family along! ... more   less 
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Also Known As:
Best Western Wytheville Hotel Wytheville
Best Western Hotel Wytheville
Wytheville Best Western

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