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“Nice and cheap” 3 of 5 stars
Review of BEST WESTERN Wytheville Inn

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BEST WESTERN Wytheville Inn
2.5 of 5 Hotel   |   355 Nye Road, Wytheville, VA 24382   |  
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Ranked #10 of 19 hotels in Wytheville
GreenLeadersBronze level
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Nice and cheap”
3 of 5 stars Reviewed October 22, 2013

Taking a road trip this week, the girlfriend booked this hotel as a halfway point between Columbus Ohio and Savannah Georgia. I was a little worried after reading the reviews, but was more than happy overall with the hotel. We had a non smoking, king bed, handicap room. The room was large with a refrigerator and a microwave. The room could have been a little cleaner (used soap left in the shower, debris on the floor around the headboard), but not bad. She liked the bed, I loved it! I felt slightly claustrophobic in the shower. The free breakfast was on par with the usual continental fare. The staff was very friendly. It has a pool, but was closed due to the time of year. I think overall the hotel just needs to be updated. For the price, it was a good place to stay. We would stay there again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, General Manager at BEST WESTERN Wytheville Inn, responded to this review, November 16, 2013
Please accept our sincere thanks for the opportunity to provide our services to you. We want you to feel at home – whether this was your first or one of many visits here. Also I want to thank you for the suggestions of how we may better serve you. I will pass these suggestions to the other departments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 people have reviewed this hotel

Traveler rating
    103
    110
    72
    47
    33
See reviews for
126
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33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Any
English first
Toronto
1 review
2 of 5 stars Reviewed October 22, 2013

On the phone looked like a glob of pizza sauce.
When washing hands, the sink backed up and when it finally drained, there was a lot of "dirt" left in the sink, not exactly a sanitary site.
Looks like the top of the bathroom faucet hadn't even been cleaned.
Took a damp washcloth and wiped the glob off the phone and took it to the front desk. Was asked if I would like to speak to the Manager. Yes, please. She took the wash cloth and after quietly explaining our concerns as new guests were checking in, she asked if we would like to change rooms? No, we are already settled in and would it really make a difference. She took the washcloth and walked back into her office. Will definitely chat with them on our check out tomorrow a.m., but am guessing the $73 we paid won't be reduced.definitely won't be stopping here again or recommending independent Best Westerns again.

Room Tip: Not sure, as this has not been a good experience,
See more room tips
Green Features: Don't know about that, as the room was obviously not cleaned well, maybe that's their way of being environmentally friendly, by not cleaning it properly.
  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, General Manager at BEST WESTERN Wytheville Inn, responded to this review, November 16, 2013
Please accept our sincere thanks for the opportunity to provide our services to you. We want you to feel at home whether this was your first or one of many visits here. I do apologize that you felt that your needs were not met and the rooms you were in was not up to BW Standards. Our customer relations are very important to us. We at Best Western Wytheville Inn sincerely hope you will consider us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed October 22, 2013

We stopped here for a quick overnight and, as a loyalty member, I like to try and support the chain. Well, that and a coupon with a good rate!

I will say, the beds were comfortable and the breakfast was o.k., but the place is dated. The room wasn't bad but the bathroom..... the metal stopper to the sink was lying on the counter so the sink didn't hold water and there was a loose tile in the doorway that I kept tripping over and finally picked up and put on the back of the toilet. (I did mention it to the front desk clerk when we were leaving, but really? Shouldn't the housekeeping staff have noticed that when cleaning??)

My biggest concern though was the smell of smoke. Despite the fact that all of the rooms on the floor were smoke-free there was a strong, pervasive odor of smoke in the room. You could smell it in the towels and, unfortunately, on the pillows and sheets. Which meant for a lousy sleep despite how comfortable the bed was. Whether it comes up through the air conditioning system when people smoke outside, I don't know but it's definitely something that should be addressed. As a result of this, when we made our return trip back through Wytheville 10 days later, we stayed somewhere else. Sorry Best Western!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, General Manager at BEST WESTERN Wytheville Inn, responded to this review, November 16, 2013
Please accept our sincere thanks for the opportunity to provide our services to you. We want you to feel at home whether this was your first or one of many visits here. I do apologize that you felt that your needs were not met and the rooms you were in was not up to BW Standards. Our customer relations are very important to us. We at Best Western Wytheville Inn sincerely hope you will consider us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 17, 2013

We needed a rest from rain and fog on the mountain roads, and this hotel looked nice and private. The front desk clerk was extremely friendly, welcoming, and helpful. The room was nice enough and the beds are fantastic, but the bathroom area needs a major overhaul! Dirty, cracked bathtub with hair in it, floor didn't look like it has ever seen a mop, and walls were stained. If the bathroom had been in better shape, I would have given a much better review.

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, General Manager at BEST WESTERN Wytheville Inn, responded to this review, November 16, 2013
Please accept our sincere thanks for the opportunity to provide our services to you. We want you to feel at home whether this was your first or one of many visits here. I do apologize that you felt that your needs were not met and the rooms you were in was not up to BW Standards. Our customer relations are very important to us. We at Best Western Wytheville Inn sincerely hope you will consider us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 15, 2013

I give this place a 3.8/5. Staff was incredibly welcoming. Rooms are basic, nothing fancy, and a bit dated. I’m not sure if there is a more updated part of the hotel, and we were in the outdated part, but the pictures are a lot nicer than the actual rooms we had. The part of the hotel we were in was only two floors and no elevator. Thankfully, not a huge deal for us. For the price, this place was perfect. Added bonus, the place was pet friendly! Even though we did not really use it, they have a small fenced in area outside for pets. Unfortunately, it was cold when we were there, but the pool area looked really nice! The coffee in the morning was some of the best hotel coffee I have had!

Room Tip: All rooms have a refrigerator that is pretty sizable and a microwave.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, General Manager at BEST WESTERN Wytheville Inn, responded to this review, November 16, 2013
Please accept our sincere thanks for the opportunity to provide our services to you. We want you to feel at home – whether this was your first or one of many visits here. I appreciate suggestions from our guest of how we may better serve you. Some things we can fix right away but others take time. Our customer relations are very important to us. We at Best Western Wytheville Inn sincerely hope you will consider us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 14, 2013

great breakfast, nice rooms, comfey beds, hotel was a bit dated but clean so i would def stay again...most importantly the staff were friendly, helpful and accomodating even at 2am when we arrived super late

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, General Manager at BEST WESTERN Wytheville Inn, responded to this review, October 15, 2013
Please accept our sincere thanks for the opportunity to provide our services to you. We want you to feel at home – whether this was your first or one of many visits here. If you have any suggestions of how we may better serve you please let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trenton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 10, 2013

Had a cockroach sighting in the room, and a large spider take up residence in our jacuzzi that we paid to use and could not. Manager seemed to not believe us when we brought this to her attention. Furniture in the room was stained, there was a salt packet from a local food place on the edge of the jacuzzi. The room needed a huge overhaul. Also, no elevator to get you to the second floor.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra M, General Manager at BEST WESTERN Wytheville Inn, responded to this review, October 13, 2013
Please accept our sincere thanks for the opportunity to provide our services to you. We want you to feel at home whether this was your first or one of many visits here. I do apologize that you felt that your needs were not met. Let me assure you that we did check the room and take care of the problem and called the exterminator. Our customer relations are very important to us. We at Best Western Wytheville Inn sincerely hope you will consider us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Wytheville Inn

Address: 355 Nye Road, Wytheville, VA 24382
Phone Number:
Location: United States > Virginia > Wytheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Wytheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Wytheville Inn 2.5*
Official Description (provided by the hotel):
Best Western Inn Wytheville. Wake up to a great day at our hotel in Wytheville, VA. Enjoy a gorgeous sunrise over the mountains and a delicious complimentary breakfast. For business, our free high-speed Internet access keeps you connected. For pleasure, the outdoor pool is a great way to relax in the afternoon. Best of all, Best Western Inn Wytheville offers pet-friendly accommodations so you can bring the whole family along! ... more   less 
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Also Known As:
Best Western Wytheville Hotel Wytheville
Best Western Hotel Wytheville
Wytheville Best Western

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