My husband and I stayed at this property as a stopover last June at the beginning of our vacation. This year we were returning home from vacation and stopped here for one night. My rating is dropping from last year because during our 5 week road trip we stayed at four Best Western properties in different States. This property is the worst of those four.
I read the recent reviews about cleanliness. This made us hesitant about staying here even though that had not been our experience last year. However, as we neared Wytheville we picked up a hotel coupon book and decided we would check out the Best Western before we went over to Comfort Suites. We looked at two rooms and decided on room 210 with a King on the second floor. With the coupon the rate was $60.00 prior to tax. A good price for a quiet room with friendly staff!
Cleanliness is not a problem at this hotel. The problem that I see is there is a major need for updating/remodeling. And, that is a shame because this property has some things going for it that other hotels in the area do not have. The location is tucked back away from the highway with easy access to the highway without the road noise. The view of the mountains is very nice and there are a couple of picnic tables placed so you can enjoy the view while eating a meal. There is a popcorn machine in the lobby offering free popcorn in the evening.
On the negative side, comparing this property with the other Best Westerns that we stayed at on this trip here are some of the issues:
*The toilet paper and tissues were very thin and were the worst we had anywhere that we stayed.
*Bed linens were of low quality. The blanket was pilling and rough.
*Towels were thin and rough. One of our towels was fraying on the edges to the point strings were hanging down.
*Shower curtain was missing a ring and was cheap and thin.
*Lamps were outdated and dim.
*Pillows were lumpy and uncomfortable.
*Hallways were dark. Lighting was fluorescent lights above each room door making for strange lighting.
*Handle on the faucet in the shower had a crack in the plastic in the middle causing mold and mildew to grow there.
*Breakfast looked OK but not up to par with the other Best Western properties we stayed at this trip. We chose not to eat there and went to a nearby restaurant.
*There were no newspapers available when my husband went down around 8:00. I asked about a paper when we checked out at 10:00. I was told that they had all been taken. If they were all gone before 8:00, looks like there were not enough for each room to have one.
*There was a slight smell in the hallway and room, but not enough to be offensive. The smell in the room got better when we turned on the a/c.
*The remains of a lighted wall mounted make-up mirror was still on the wall in the bathroom. The cord had been cut off leaving about a half inch of cord hanging down. We wondered if the wires were still live and could cause a shock.
*The back door still does not lock! It looks like at one time it locked because it has the mechanism for you to swipe your room card to enter. This does not work. Notice that this has been mentioned in numerous tripadvisor reviews including my own from last year. Yet, this has never been fixed. Security must not be a priority or an issue here.
If you want a decent room at a good rate for one night, this property would meet your needs.
Second floor away from highway. Be aware - there is no elevator!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Please accept our sincere thanks for the opportunity to provide our services to you. We want you to feel at home whether this was your first or one of many visits here. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guest -- the type of service we pride ourselves in. Please know that your comments have been reviewed in detail with our staff. Our customer relations are very important to us. We at Best Western Wytheville Inn sincerely hope you will consider us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.