We didn't have a reservation however, Phyllis worked her magic and the others of her team.we were able to get accomodations for 4 nights.That was great. My husband and I had a wonderful stay.We were close to everything. National harbor,Alexandria,Manassa, for shopping, touring and restaurants.We would in there again if we would chose this area.Phyllis was really wonderful and great personality. We received Lindor truffles and sparkling cider, nice surprise. keep up the good work.