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“Smelly Smoky room labeled nonsmoking with moldy shower head” 1 of 5 stars
Review of Holiday Inn Express Hotel & Suites

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Holiday Inn Express Hotel & Suites
2.5 of 5 Hotel   |   14030 Telegraph Road, Woodbridge, VA 22192   |  
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Ranked #9 of 14 hotels in Woodbridge
Raleigh, North Carolina
Top Contributor
75 reviews 75 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
“Smelly Smoky room labeled nonsmoking with moldy shower head”
1 of 5 stars Reviewed June 14, 2013

Stopped in late night to get away from DC AM traffic on I95 South on way back home from a long trip. Last room and we know why!!! Were told it was a suite for a good price but when we opened door labeled non smoking room it was smelly with smoke and recent too!!!! A jacuzzi was sitting in the corner of the room, this is a suite? It dripped all night, we did not use it, were not interested in it. I took a shower to rinse off the day and the shower head was moldy! The smoke burned my eyes, it was like an all night bar for cigars, seriously!!! When I got home I took our my robe and gown to wash, they stank of cigarette smoke. Really ticked me off that a room labeled non smoking was that bad, just not right. Do not recommend, I will go back to Hampton Inns, this was so bad.

Room Tip: Wish I knew
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, June 30, 2013
Dear Lynne K,

We appreciate that you took the time to review our hotel. We welcome feedback especially from our valued guests like you.

I am disappointed to hear your troubles regarding your stay with us. We take great pride in our level of cleanliness and our staff ensure that we maintain the highest standard of quality in every room, as such, I apologize for any inconvenience the smell of your room has caused you and for any dissatisfaction the jacuzzi and shower has brought you.

This is definitely not a norm in our property and rest assured that all your comments will be taken into consideration to improve guest services. We hope you give us another chance so we can win back your confidence in the quality of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare
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76 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Hempstead, New York
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 27, 2013

Checked in at hotel on Saturday, May 25th at 130pm. When I walked in the room.."Umh why is the sink in the doorway and not in the closed room with the toilet?". Immediately I went to the desk and ask, "are all your rooms designed as such?" "No, that room is handicapped accessible". Umh so why am I in it? The reservation was for a room with two beds, there was no mentioned of handicap. Oh well that's how it was made and at that time it was the only room we had. Okay could someone have clued moi. The room was next to the "1" Elevator for the 4 story building and above our heads..oops got no sleep...where 100 teenage girls jumping etc.

Room Tip: Make sure the last available room is the one your requesting.
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, June 20, 2013
Dear Compme,

Thank you for your feedback of our property. It is unfortunate that this visit was less than your expectations due to the state of the room you were given and level of service received. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done at a latter time.

Despite the mishaps on this trip, I sincerely hope the next time you are in the area you give our hotel another try.

Regards,

Pam G
Case Manager
IHGCare
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Richmond, Virginia
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 13, 2013

Great staff and a much better breakfast experience than I expected. I was very surprised. This was a business trip and I was "assigned" to stay here. My only negative was that I stayed on the second floor which appears to be smoking on one end, but not on my end. The hallway was a "smell disaster" to get to my room and I was certain I'd have to ask to be moved, but the smell didn't invade the room. But getting to it and out was not pleasant. This hotel provided very good customer service and the breakfast and breakfast room staff was exceptional.

Room Tip: Stay away from the second floor unless you're a smoker!
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morrisville, North Carolina
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 4, 2013

I stayed for one night while on the road. I cashed a free stay through their "bonus points" program. A large group of school-age children (probably 5th or 6th grade) was also staying there that night. However, they did NOT interfere with a good night's sleep. I have to give management credit there. (I did sleep through the breakfast buffet, so I can't evaluate it.) I'd stay here again if I needed a place in this area.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridgeholidayinn, GSR at Holiday Inn Express Hotel & Suites, responded to this review, May 6, 2013
Thank you so much for taking the time to rate our hotel! We appreciate any feedback you may have for us. We are also very happy you chose our hotel for your accommodations. We try to do everything possible to ensure our guests enjoy their stay; especially if we have groups in house. Thank you again for your time and we hope to see you again soon.
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Chester, Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 22, 2013

Booked this room through Priceline, so the rate was very good...truthfully, that was my main concern. I was pleasantly surprised at how nice it was! Was worried from previous reviews that it might be noisy, but could not complain, didn't hear anything unusual, and I'm really sensitive to voices in the hallway, next room, etc. Very clean, which is super important to me, comfy beds, pillows a little lumpy, but not terrible. Friendly and helpful front desk, decent breakfast. I would def consider staying here again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridgeholidayinn, GSR at Holiday Inn Express Hotel & Suites, responded to this review, May 6, 2013
Thank you for taking the time to rate our hotel. We appreciate your time in giving us a review. We are so happy that we met your expectations. We hope that you choose to stay with us again! Thank you again for your time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 6, 2013

I've stayed here a few times for work and it is definitely better than average. The room decor was pretty standard and it is always a plus to be able to get a smoking room. The smoking rooms (as far as I know) have two double beds, which may be an issue for some, but that works for me. I have stayed in one of their larger rooms on the top floor (non-smoking) and they are quite spacious and have very tall ceilings.

I did use the fitness room, which contains fairly new equipment. If my memory serves me correct, it includes two treadmills (you have to see the front desk to get the safety key), one elliptical trainer and a seated, stationary bike. None of this equipment is top notch, but it works.

The hotel is located near lots of restaurants and shopping and I-95. A few restaurants are within walking distance (Macaroni Grill and On the Border are next door).

As far as the staff goes, none of the staff members that I came into contact with were particularly friendly and my receipt was not under my door on the morning of my checkout.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridgeholidayinn, GSR at Holiday Inn Express Hotel & Suites, responded to this review, May 6, 2013
Thank you for taking the time to rate our hotel. We appreciate any feedback you have for us. For any future stays, we do have standard King bed rooms in smoking, as well as upgraded suites, however they may not have been available during your stay. We apologize if our staff was not friendly to you! We strive to create wonderful guest experiences, and we will definitely take time to look into this. Thank you again for your time!
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Hillsdale, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 25, 2013

We travel to Georgia to see family and always stop here on our way down from NY. We have done this for about 8 years. It is exactly what we want, great service and very clean. The staff couldn't be more friendly.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridgeholidayinn, GSR at Holiday Inn Express Hotel & Suites, responded to this review, March 14, 2013
Thank you for taking the time to rate our hotel. We appreciate all feedback and are very happy to hear that you enjoy staying at our hotel. If there is anything we can do to make your stay more enjoyable, please do not hesitate to ask!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Address: 14030 Telegraph Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Woodbridge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Potomac Mills!Our hotel is located in Woodbridge Virginia which is in Prince William County. We are approximately 23 miles south of Washington DC and 10 miles north of the Quantico Marine Base. Additionally we are within driving distance to the Potomac Mills Mall, Ft Belvoir, the FBI Academy, Reagan National Airport, Dulles International Airport, Mt Vernon, Manassas Battlefield, the National Zoo, Arlington National Cemetery, the Amtrak station, the Springfield/Franconia Metro Station, George Mason Univiersity, Occoquan, and the AMC Movie Theater. Each guest room is equipped with a microwave, refrigerator, two-line speakerphone with voicemail access, free high speed wired/wireless Internet access, work desk with an ergonomic chair, and our patented 'Stay Smart Shower Head'. At the Potomac Mills Holiday Inn Express, we also have an indoor heated pool, business center with printer access and free passes to a local full service health club. Additionally we are proud to offer our famous Smart Start Breakfast Bar full of hot breakfast favorites including our cheese omelets & cinnamon buns. Whether business or leisure brings you to the Woodbridge/Potomac Mills area, Holiday Inn Express has everything you need! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Woodbridge
Holiday Inn Woodbridge
Holiday Inn Express Woodbridge
Woodbridge Holiday Inn

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