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“Felt like a family-run hotel” 5 of 5 stars
Review of Courtyard by Marriott Potomac Mills

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Courtyard by Marriott Potomac Mills
3.0 of 5 Hotel   |   14300 Crossing Pl, Woodbridge, VA 22192   |  
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Ranked #6 of 14 Hotels in Woodbridge
London, United Kingdom
Top Contributor
142 reviews 142 reviews
27 hotel reviews
Reviews in 40 cities Reviews in 40 cities
55 helpful votes 55 helpful votes
“Felt like a family-run hotel”
5 of 5 stars Reviewed October 16, 2013

I decided to stay at this hotel and commute in to my various meetings across DC. It was a bit far of a commute at times, but my stay was absolutely exceptional - particularly considering that chain hotels normally can get quite anonymous.
My room was very spacious and fresh. The hotel staff were very friendly, fun and helpful. It felt like I was staying at a family-run hotel. The bar area was cosy and usually busy with guests. The food was simple but refined.
The proximity to the Potomac mills mall as well as to the freeway are the core strengths. Dulles airport was about 45 minutes drive away in average traffic.
The only negative was that some traffic noise could be heard during night, particularly when there were emergency vehicles. But that was not frequent.
If my DC meetings are located in a way that makes the commute acceptable, I would most definitely opt for this hotel rather than the overpriced and bland hotels in DC downtown.

Room Tip: I would choose a room facing away from the freeway.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Courtyard by Marriott Potomac Mills, responded to this review, October 17, 2013
Thank you for taking time to review our Courtyard by Marriott. We are happy to hear that you enjoyed your stay with us and hope you will stay with us next time you are in the Woodbridge area!
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87 reviews from our community

Traveler rating
    44
    33
    6
    3
    1
See reviews for
23
14
10
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2013

A great place to stay in if you are staying in NoVA. A very friendly front office staff, good and clean rooms and good prices. Although I have never had breakfast but the spread I have seen is pretty nice.

Hotel is close to the mall, food places like Chipotle and Starbucks which makes it convinient for going out and is a bit away from I95 so no noise. Rooms are quiet with a good layout.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Courtyard by Marriott Potomac Mills, responded to this review, October 17, 2013
Thank you for taking time to review our Courtyard by Marriott. We are happy to hear that you enjoyed your stay with us and hope you will stay with us next time you are in the Woodbridge area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 27, 2013 via mobile

This property is just great. Instated here on business during a trade show at Quantico. Their staff is extremely hospitable and warm. The property is beautiful and comfortable. Bed and room furnishings were great. They have a nice bar and outdoor patio. Breakfast was average for Courtyard but not bad. Breakfast service was good. The location is very good. Just 10 minutes from the main gate at Quantico and right at the interchange of I95. There are lots of businesses within walking distance. Target across the street and a good mix of local restaurants and chains. Really liked this place and will stay here again.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Courtyard by Marriott Potomac Mills, responded to this review, October 1, 2013
Thank you for your kind review! We take pride in upholding our high service and cleanliness standards and are happy that you enjoyed your stay with us! We hope to see you again. If you ever need anything in the future please do not hesitate to reach out to me or my assistant manager. Have a great day!
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Woodbridge, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

I stayed here for approximately 2 weeks while searching for a place to live. Everyone was extremely friendly to me and my husband. The hotel is easy to find and close to I95, which is a plus. I would definitely recommend this hotel if you don’t mind spending a little more for a hotel. The only downfall is the rooms do not have microwave ovens in them and the refrigerators are dorm style (which is what I expected). I called the front desk and asked if they had a microwave I could use during my stay since I was going to be there for 2 weeks. Luckily they had one and would bring it right up.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Courtyard by Marriott Potomac Mills, responded to this review, September 24, 2013
Thank you for your kind review! We take pride in upholding our high service and cleanliness standards and are happy that you enjoyed your stay with us! We hope to see you again. If you ever need anything in the future please do not hesitate to reach out to me or my assistant manager. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2013

The overall hotel was clean and accommodating, however my first night didn't start off to well. I arrived late in the evening, around 10 pm and simply checked in and went out with friends until approximately 12p. I was in my room for 12 minutes when a front desk attendant knocked on my door and proceeded to tell me he had received a noise complaint from my room. I was SHOCKED!. My first response was to say "are you kidding".
This bothered me my entire weekend. When I checked out, i brought it up again to the manager on duty and explained I did not want any problems to come of this, I was not noisy in any way and respect the other guests at that time of night. There was a large wedding party staying that weekend as well, and I was told the complaint to my room was an error. No-one ever came to apologize to me for that or to tell me the issue was not from my room.
The hotel is conveniently located off of 95 and has everything you need in close proximity. I would like to thank Lori Houtiling from the Southern Pines NC area for recommending this location. She is great.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Courtyard by Marriott Potomac Mills, responded to this review, August 21, 2013
Thank you so much for your feedback. I'm extremely sorry that you were confused with another guests room. I am truly embarrased and ashamed for this error. Please accept my sincerest apologies and we hope to make your next stay with us perfect! Have a great day!

Sincerely,
Richard
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Quebec
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 17, 2013

I stayed at this hotel for 37 nights for business. The staff was really friendly and helpful, especially Catie, Delva and the manager Richard. When my fridge gave out, he immediately got on the phone and had it replaced. When I arrived, the hot tub was not working, they were supposed to have it modified for handicapped access. After a few complaints, Richard had it in working order again for the pleasure of the residents. A great place, but my only gripe is not with the staff but with the rewards program. After 37 nights, you would imagine you could at least have one free night. Not so with Marriott Rewards, where you get 10 points for every dollar you spend, but it takes 40k points for the cheapest of hotels! Thats 4,000$!

Room Tip: Make sure you ask for the rooms away from the boulevard, or else you might find it noisy...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Courtyard by Marriott Potomac Mills, responded to this review, August 1, 2013
Thank you for your kind review! We take pride in upholding our high service and cleanliness standards and are happy that you enjoyed your stay with us! We hope to see you again next spring.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed June 28, 2013

I arrived in the Afternoon. I had a reservation. I tipped the front desk and told them cleanliness was very important to me and that I needed to run a couple errands and would return to check in.

Room was dirty. Sheets were paper thin, bed cover had a small what looked like blood stain. It had been washed but since the bedspread is cheap it should not have been reused.

Bathroom had hair and sticky stuff on the counters.

Staff was friendly but does not make up for my tipping the front desk to check my room out before i check in and they ignoring me.So much for all the hype I have been hearing about tipping the front desk.

Was charged $3.95 for a small bag of candy. I expected $2.00 for a bag of candy that retails for 75 cents. Its the principle. No prices are posted for any of the front desk snack area so I can only imagine what some of the other things would have cost. Again, its not the money but the principle.

When I shared my displeasure with the hotel they emailed me a sorry you had a bad experience email. I replied back that it did not seem sincere. It almost seemed like the wording they email anytime a guest has a bad experience. They emailed back No really we are being sincere. Hello...I expect a call not an email considering the number of issues I took the time to detail out for you politely. I even said I wanted to give them a chance to respond without me just posting a bad review online.

All I wanted was a call to perosnally apologize for sticking me in a dirty room AFTER i took the time to tip the front desk to check the room for me. I also wanted a partial refund for a $4.00 charge on candy I bought at the front desk. The price was way over the cost of what you can get it for at a store.

This property is not owned by Marriott. Its a company that owns several properties all over the US. I will make sure to check their website in the future to see if any hotel I plan to stay at part of their properties. Lips service for a bad experience is worthless.

My complaints were legitimate. If you cant provide a clean room, whats the point. your a hotel. You have one job. Clean room at a fair price. Not that hard.

Room Tip: Good parking is limited, back area has parking but poor lighting and lots of coverage with shrubs an...
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Courtyard by Marriott Potomac Mills, responded to this review, July 15, 2013
Thank you for bringing these issues to my attention. I have gone ahead and spoken with the proper individuals to resolve and fix these problems. Hopefully we can make it up to you the next time you are in the Woodbridge area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Potomac Mills

Address: 14300 Crossing Pl, Woodbridge, VA 22192
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Woodbridge
#7 Family Hotel in Woodbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Potomac Mills 3*
Number of rooms: 118
Official Description (provided by the hotel):
Hotel is conveniently located off I-95, 20 minutes south of DC. We offer a deluxe hot breakfast, with eggs cooked to order. We also feature a full service restaurant and bar, indoor swimming pool and fitness center. On Site Laundry is avaliable as well. ... more   less 
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Also Known As:
Courtyard By Marriott Potomac Mills Hotel Woodbridge
Courtyard Hotel Woodbridge
Marriott Woodbridge
Courtyard Woodbridge
Woodbridge Courtyard
Woodbridge Marriott
Courtyard Hotel Potomac Mills

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