Stayed for a company party nearby. Great service, not a bad area, kind of by itself but near lots of restaurants. No surprises. King Suite, clean, lots of coffee. Only stayed one night. I did not wake up in time for breakfast so can't comment but the coffee was still fresh at 11:30. The manager who checked us in was very helpful and friendly. I have no idea why others did not care for this hotel. Also they gave us a great group rate for our party guests. Carts were right at the door for carrying up luggage which I like. Drive-up, drop off and check in took less than 5 minutes.