This is a very solid hotel in the Marriott family. This Springhill Suites is very modern on the inside. The king room was spacious, with a desk, nice sofa, microwave/fridge, and very comfortable bed. They split the bathroom and vanity/shower into two different little alcoves, with very modern sliding doors. Kind of a nice touch, everything felt very modern and very clean. The shower is a big walk-in with a glass door, with additional spray jets that make it feel almost spa-like. No matter what I did, I ended up with a puddle of water outside the shower door. Not a huge issue for me, but I feel like it will eventually cause water damage to the room.
Service was....OK. I stayed over Thanksgiving, so I definitely had the 'B' team of service. The gentlemen at the counter seemed visibly frustrated - there was an elderly couple that was having trouble with the elevator (they were equally frustrated). My check-in was very short, few words were said. Breakfast on Thanksgiving day was not indicative of a 3-star hotel. Cold microwave egg circles and floppy sausage patties. Nearly everything else was out by the time I got downstairs at 8:30 (breakfast ran until 9:30). This was probably a result of the holiday, but that's not a good reason to slack on service. Internet access was extremely slow. Forget about trying to watch Netflix or trying to VPN from your work laptop.
All in all, the room itself was great, but the rest of the service was lacking. I've stayed here before, and this was easily the worst time. That being said, the quality and cleanliness of the room are paramount for me, so I will continue to look for this hotel going forward.
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- Also Known As:
- Springhill Suites Potomac Mills Woodbridge Hotel Woodbridge