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“Dirty & Disgusting” 1 of 5 stars
Review of Quality Inn near Potomac Mills

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Quality Inn near Potomac Mills
2.0 of 5 Hotel   |   1109 Horner Rd., Woodbridge, VA 22191   |  
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Choice Privileges Points
Ranked #11 of 14 hotels in Woodbridge
Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
“Dirty & Disgusting”
1 of 5 stars Reviewed October 13, 2010

This place is the worst!! They lost our reservation and even thought the place was mostly half empty the man at the front desk was very rude about booking us a room. It took almost an hour to get checked in. We were with a group that almost half of the reservations were lost so they did not want to give us the group rate. We ended up staying there because our group was there but if it would have been for more than 1 night we would have gone somewhere else.
The lobby was dirty and when we got to our room it really stank! The air conditioning did not work, the sheets were dirty and I could not use the iron because it had black stuff on it. Of course there was no manager on duty. And after we left every time I called to talk to a manager they always said she was not it. I finally said I would hold while they go find her. And in her poor english she was also rude and did not even apologize for the condition of the hotel or the room.
We also did not eat the breakfast who knows what that kitchen looks like!
I wouldn’t recommend this hotel to anyone!! And hopefully they will not be in business much longer, unless they get a new manager and staff.

  • Stayed October 2010, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Jacksonville, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 18, 2010

My husband and I stayed at this hotel with another couple because it was a reasonable distant to DC and the Marine Corps Museum. That is the only positive thing about this hotel.
I should have known that our check in process would be frustrating since the man who arrived and checked in before us, a typical routine process, took about 15 minutes.
I had a discount card to reduce the rate of our room from $104 to $69, something I've done before. Usually I just have to hand the card to the person at the counter, and they take care of our check-in in less than five minutes. The man that we dealt with took nearly half an hour since he had no clue what he was doing. On top of that, he spoke and understood VERY little English, which just made everything a lot more complicated.
Usually I go with a Choice Hotel because not only do I usually get a good rate, but the rooms are clean and nice and the staff is professional and friendly.
This hotel is disgusting. The hallways smell like cigarette smoke, even next to our non-smoking room (which featured cigarette burns on the comforter). The AC did not work in our room and when it was on just made the room hotter, the beds were uncomfortable and the pillows were flat, it was exactly what I was NOT looking for. It was not a room I was willing to pay $104 or $69 for, it was something I would expect to see at the Motel 8.
We would have complained or even switched hotels, but this was supposed to be a nice, fun trip for my husband and our friend, both of whom are Marines who just returned from Haiti. From our experience with check-in and our run-ins with the cleaning staff, it was quite apparent that this is a family run hotel and it was likely that any complaint or even the check out process would be as complicated and frustrating as it was to check-in. Since we spent every day running around DC, we were too exhausted to care when we managed to make it back to the hotel.
I would not recommend this hotel to anyone, and I'll be surprised if they stay in business much longer. They definitely need a new staff and a make-over.

  • Stayed April 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeHampton, Owner at Quality Inn near Potomac Mills, responded to this review, September 24, 2010
I'm concerned about the stay you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and the principal goal of our hotel
is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

We have replaced the ventilation system and are pleased to report to future guests that the odor issues addressed here have been resolved.

Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction. That's our goal.

We look forward to serving you again in the near future.

Sincerely,
Michael
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MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed February 16, 2010

Luckily I had asked to check the room before booking. The hallway is a very smoky, this was a smoking hotel before that was converted. I can tell, I had asked for another room. Condition was OK, the bed mattress felt like a used one. The other hotel I had stayed in before that was cheaper had better beds! I can't breathe at all in the room and can not open the windows.

So, if you are a smoker you won't tell a difference but, for us NONE smokers. I won't book here again.

  • Stayed February 2010, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeHampton, Owner at Quality Inn near Potomac Mills, responded to this review, September 24, 2010
I'm concerned about your recent visit to our hotel. I'm writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

The hallway ventilation system has been repaired and future guests shouldn't experience the odor issue that you did.

Your willingness to share your recent experience is genuinely appreciated.

We look forward to serving your future lodging needs.

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 21, 2009

Even with the air on, the room stayed very humid. The bath towels even felt damp. We are from the southern east coast and used to extreme humidity, but this was ridiculous.
The staff was friendly and even gave us a discount. Be sure to ask for the safe box fee to be removed from your bill before you leave if you don't use it.

  • Stayed July 2009, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeHampton, Owner at Quality Inn near Potomac Mills, responded to this review, July 23, 2009
I'm concerned about your recent visit to our hotel. I'm writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

The bath vent fan has been repaired and future guests shouldn't experience the humidity issue that you did.

Your willingness to share your recent experience is genuinely appreciated.

We look forward to serving your future lodging needs.

Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Top Contributor
106 reviews 106 reviews
19 hotel reviews
Reviews in 42 cities Reviews in 42 cities
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed June 18, 2009

We were forced to stay here due to flight cancellations at Reagan National, and this was the closest room I could find that wasn't already booked.

The positives:
The exterior looked nice, and check-in was handled quickly and efficiently.

The negative:
The room. As others have said, the layout of the room was poor. The bed was against the wall, so it could only be entered from one side (fortunately it was 'my side!'). The room was dirty, seemed damp, the bathroom was dirty and the entire room needs a face-lift. I also had the pleasure of killing a large spider in the room, always fun for an arachnophobe.

I cannot comment on the breakfast, I had to leave before it started (no complaint there, w left ridiculously early due to flights).

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeHampton, Owner at Quality Inn near Potomac Mills, responded to this review, June 22, 2009
I'm concerned about the stay you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and the principal goal of our hotel
is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities,
I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

We are disappointed that we did not meet your expectations as to room condition and cleanliness. I am spoken to the staff about stepping up our efforts to exceed guest expectations on cleanliness. We are sorry had to leave so early, as we pride ourselves on offering an exemplary breakfast with stellar friendly service.

Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction. That's our goal.

We look forward to serving you again in the near future.

Sincerely,
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Connecticut
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 25, 2009

After reading the last review we wondered if we stayed in the same place.
Our experience was just the opposit in most cases. Hotel is a little hard to find and the cost to have your pet with you is pretty steep (we paid $22.00 per night for our pup).
The place is average fare (definately not 5 star). Room had a refrigerator and microwave & a safe and we found it to be clean and there was no perfume smell nor was it damp.
The front desk was very helpful in giving us directions to shoping and when we checked in we asked for a room as close as possible to an entrance and on the 1st floor as I have a heart condition. They put us in a room that was just what we had asked for. They were very plesant and accommodating and there was no problem with communication.
Breakfast was good although the pastry was a little stale.
The building is older but it appeared to be fairly well maintained. Toilet paper holder was a little rusted and should be replaced.
All in all, a good place to stay for the money
Silvrfox

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allenproperties, Sales Manager at Quality Inn near Potomac Mills, responded to this review, May 26, 2009
Good Morning Infrequenttraveler8,

Thank you for taking the time to write a review.
I appreciate the feedback and will address the items mentioned ( pet rate, pastry stale & toilet paper holder rusted ). We value the opinions and views of our guest and strive to make your visit a positive, pleasant experiece. I am very pleased that your stay was a positive experiece and that the staff was helpful and accomodating. When your in the area we hope that you will choose to stay with us again. Once again thank you for your reveiw - Have a wonderful day......
Regards,
C. Armstrong - Sales Mgr
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Beverly Hills, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 16, 2008

This has to be the worst hotel I have ever stayed in. The woman at the front desk does not speak nor understand English very well. We tried to get directions from her to the hotel and she did not understand where we were or how to guide us to the hotel. After finding our way, upon entering this "old" hotel we noticed a strange odor that was covered up by perfume. The lobby was dirty, dark, smelled and needed some plaster work. The hallway leading to our room was dark, dirty, smelly and needed work. Our room was so small that I could not get in or out of bed easily. The bed was against the wall, probably because there were too many chairs in the room. The room smelled musty and covered up by perfume. There were chips in the walls and ceiling. The rug was dirty, the bed was not as clean as it should have been. The bathroom was old, dirty and chips were in the ceiling, walls and doors. When we woke up the room was damp and musty smelling. Surprisingly the breakfast was good. Fortunately we used our Choice Privilege Points or we would have had to pay almost $100 for this very horrible experience. This hotel is hard to find. It is not located in a convenient place and the signs were non existent.

I notified Choice Hotels and this hotel about our experiences. So far nothing has been done that I know of and we haven't heard from the hotel itself.

I do not recommend that anyone stay here. Avoid it.

  • Liked — Nothing. Breakfast was OK.
  • Disliked — Everything
  • Stayed September 2008, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeHampton, Owner at Quality Inn near Potomac Mills, responded to this review, May 8, 2009
I am concerned about the inconvenience you experienced at our hotel during your recent visit. Thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I'd like you to give us another chance by staying with us again during your next visit to this area.

Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction.

We look forward to serving you again in the near future.

Sincerely,
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn near Potomac Mills

Address: 1109 Horner Rd., Woodbridge, VA 22191
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 hotels in Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn near Potomac Mills 2*
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Also Known As:
Quality Inn Near Potomac Mills Hotel Woodbridge
Quality Inn Woodbridge
Woodbridge Quality Inn

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