My husband and I stayed at this hotel with another couple because it was a reasonable distant to DC and the Marine Corps Museum. That is the only positive thing about this hotel.
I should have known that our check in process would be frustrating since the man who arrived and checked in before us, a typical routine process, took about 15 minutes.
I had a discount card to reduce the rate of our room from $104 to $69, something I've done before. Usually I just have to hand the card to the person at the counter, and they take care of our check-in in less than five minutes. The man that we dealt with took nearly half an hour since he had no clue what he was doing. On top of that, he spoke and understood VERY little English, which just made everything a lot more complicated.
Usually I go with a Choice Hotel because not only do I usually get a good rate, but the rooms are clean and nice and the staff is professional and friendly.
This hotel is disgusting. The hallways smell like cigarette smoke, even next to our non-smoking room (which featured cigarette burns on the comforter). The AC did not work in our room and when it was on just made the room hotter, the beds were uncomfortable and the pillows were flat, it was exactly what I was NOT looking for. It was not a room I was willing to pay $104 or $69 for, it was something I would expect to see at the Motel 8.
We would have complained or even switched hotels, but this was supposed to be a nice, fun trip for my husband and our friend, both of whom are Marines who just returned from Haiti. From our experience with check-in and our run-ins with the cleaning staff, it was quite apparent that this is a family run hotel and it was likely that any complaint or even the check out process would be as complicated and frustrating as it was to check-in. Since we spent every day running around DC, we were too exhausted to care when we managed to make it back to the hotel.
I would not recommend this hotel to anyone, and I'll be surprised if they stay in business much longer. They definitely need a new staff and a make-over.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 24, 2010
I'm concerned about the stay you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.
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We accommodate many guests each evening, and the principal goal of our hotel
is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.
A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
We have replaced the ventilation system and are pleased to report to future guests that the odor issues addressed here have been resolved.
Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction. That's our goal.
We look forward to serving you again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.