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“General Manager's Customer Service is the WORST!!!!” 5 of 5 stars
Review of Best Western Potomac Mills

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Best Western Potomac Mills
2.5 of 5 Motel   |   14619 Potomac Mills Road, Woodbridge, VA 22192   |  
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Ranked #6 of 14 hotels in Woodbridge
Alexandria, Virginia
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“General Manager's Customer Service is the WORST!!!!”
5 of 5 stars Reviewed November 1, 2013

I love, love, love this hotel! We've stayed here ELEVEN different times since August 2013 ... practically every weekend. It is in a prime location just off the interstate, there are a gazillion restaurants within walking distance, Potomac Mills Outlet Mall and AMC Theaters are less than 1/2 mile away and the breakfast isn't too shabby.

My THREE complaints ... 1) the amount if time it takes for the water to get hot (only if you stay in the rooms that end in the lower numbers - facing the elevators - ALL THE ROOMS TO THE LEFT), 2) something's not quite right with the plumbing on this same side of the hotel because you have to really hold the handle to flush the commode and 3) if you ever have a problem that the regular staff can't assit with ... you won't get ANY resolution from the General Manager! He is the absolute WORST!

I mistakenly left my charger in the room plugged up next to the sink. I used it all three days we were there as late as the morning we checked out. We checked out at 10am on a Sunday and went to church. I called back at noon to leave my name and number and ask that they have the housekeeper retrieve it and leave it at the front desk for me to pick up later than night. When the called back, Nigel told me that it wasn't found. The next day I called and spoke with the GM, Charles to inquire about it again. Not only did this jerk interrupt me several times, he was argumentative and basically said it must have grown feet and walked out behind me very sarcastically. I didn't appreciate the snide comment one bit!

Being that we still have another few months of the weekend hotel stays in this area planned through April 2014 ... we're definitely considering moving our $300 a weekend across the street to Whytestone Suites instead.

Charles ... because of your poor customer service and less than acceptable attitude towards a customer, you just let a guaranteed $5,400 walk out the front door over a $25 iPhone charger!

Room Tip: Facing the elevators - all the room on the right!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, November 2, 2013
Dear Moodyred,
Thank you for your dissertation. I regret that my approach was not the right approach. The Best Western Potomac Mills team is committed to industry leading customer care.
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

177 people have reviewed this hotel

Traveler rating
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75
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 31, 2013

This is a large 9 story hotel that often deals with bus tours but the staff is so personable and helpful that I felt that I was one of a handful of guests and I was treated royally. We have chosen to return to this Best Western over and over because of the staff and we are never disappointed. The little touches like robes and chocolates in our room, the towel swan, the abundant choices at breakfast a things I might expect in a very expensive hotel. When we walk through the lobby the staff greets us by name. Where can you receive service like this for a budget price?

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, November 2, 2013
Dear Tussontraveler123,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We always await your return with anticipation. Until we see you again, take good care.
At your service!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 29, 2013

I have stayed at four different hotels in the Woodbridge, VA area. This was my first time at this hotel. It is a very nice hotel, and they had an excellent breakfast buffet. Easy to get to from the freeway. MANY places to eat and we just went across the street to OUTBACK. There is plentiful shopping. Would definitely stay here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, October 30, 2013
Dear Robbie G,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac mills. Now that you have found us, we will work hard to keep you.
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Churchville, United States
1 review
5 of 5 stars Reviewed October 29, 2013

We were impressed with our accommodations in Woodbridge, Virginia. We had no problem locating the hotel, and our advanced reservation made for a smooth arrival. With the apothecary full of mints that greeted us, the well-appointed furnishings and the classy touch of a towel-sculpture of a swan, we felt like we were on a cruise ship, only with massive space!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, October 30, 2013
Dear Brian,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. The team of the Best Western Potomac Mills find it very gratifying that you recognized all the efforts put forth in preparation for your arrival until your departure.
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 27, 2013

The hotel staff is friendly, and our room was ready when we arrived early and we were able to check in. The breakfast is basic however filling and included with the room. The hotel always has hot coffee/chocolate available. The location is convenient for the NOVA (Northern Virginia) sites and Washington, D.C. as well. We will be back!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, October 28, 2013
Dear Tripadvisor member,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to hear your lodging needs were met. Thank you entrusting us with your care.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2013

Typical 2-queen room, clean, quiet, bath well-stocked w/towels, shampoo, etc. Cleaning product has a strong fragrance that could cause problem for smell-sensitive individual. Friends moved to room less 'aromatic'. Breakfast selections generous. Front desk staff very friendly and helpful.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, October 23, 2013
Dear Mirolex,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We purchase the best cleaning products available in the industry. With that said we will take a look the strong aroma. Thank you for entrusting us with your care.
At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Semmes, Alabama
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 21, 2013

While on a week long bus tour to Washington D.C., we stayed for three nights at the BW Potomac Mills motel in Wood bridge VA to avoid the high costs and parking problems of hotels in the District. The motel was clean and neat, but definitely dated to the twentieth century. The only modern update was a flat screen TV. Ther were no USB charging ports available and very few functional 110 volt outlets (most used up by the room amenities). For our purposes the rooms were satisfactory. The shower and A/C unit worked well and the beds were comfortable, but the room was cramped. The breakfast are was large and the food selection good for the provided breakfasts.

Room Tip: Higher floors have better views, but really not much to see.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, October 22, 2013
Dear Bob H,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Western Potomac Mills

Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Potomac Mills Hotel
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Woodbridge
#3 Family Hotel in Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Official Description (provided by the hotel):
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