This is a large 9 story hotel that often deals with bus tours but the staff is so personable and helpful that I felt that I was one of a handful of guests and I was treated royally. We have chosen to return to this Best Western over and over because of the staff and we are never disappointed. The little touches like robes and chocolates in our room, the towel swan, the abundant choices at breakfast a things I might expect in a very expensive hotel. When we walk through the lobby the staff greets us by name. Where can you receive service like this for a budget price?