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“Great job with a large group!” 5 of 5 stars
Review of Best Western Potomac Mills

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Best Western Potomac Mills
2.5 of 5 Motel   |   14619 Potomac Mills Road, Woodbridge, VA 22192   |  
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Ranked #6 of 14 hotels in Woodbridge
Raleigh, NC
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Great job with a large group!”
5 of 5 stars Reviewed April 1, 2013

I traveled with my son's 5th grade class. The hotel was very accommodating. We arrived late after touring DC all day. They made check in easy and we ate breakfast in waves so it wasn't too crowded. The beds were extremely comfortable. This is a great hotel for families or anyone on a budget. The staff was wonderful - I need a cup of coffee at 10pm and the Manager helped me get one. Will recommend to my clients and friends.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, April 2, 2013
Dear Bloomtravel,
Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. We take great pride in ensuring our young and elder travelers have an enjoyable experience at our hotel. I am thrill in this instance we were able to deliver on that commitment. I will be sure to pass your kind words with the rest of the team that get ups every day with a singular purpose of leading the industry in customer care. We await your next return.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Chapel Hill, North Carolina
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 16, 2013 via mobile

We stayed here with a group of 100 fifth graders and their chaperones. As a teacher this was the perfect location. The staff was friendly and made out check in and stay perfect! The breakfast was delicious and both kids and parents enjoyed this hotel. We continue to book our class trips to DC with this hotel and they continue to impress us! We will be back next year!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, March 17, 2013
Dear uncangel03
Thank you for taking the time out of your exhausting trip to comment on your recent experience at the Best Western Potomac Mills. We take your care very seriously and thank you for entrusting us with it. We await your return next year. I will be sure to share you comment with the rest of the team who gets up every day with a singular focus of trying to lead the industry in customer care.
At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton Roads, VA
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 12, 2013

Travel a lot for work and have stayed in some strange hotels. This is anything but. Very clean and comfortable. Very nice staff. The $200 deposit took me by surprise, but I can live with it since I do not plan on wrecking anything. The robes to use in the closet are great! Would like to see info in the rooms on the hotel and area. Also, a tv guide would be nice.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, March 19, 2013
Dear MelissaMG,
Thank you for taking the time to comment on your resent experience at the Best Western Potomac Mills. TV guides are located in guest room directory. However, a quick call to the desk will resolve all inquiries you may have regarding our hotel. We thank you for your patronage and we hope to see you soon!
At your service!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DAVIDSVILLE
1 review
5 of 5 stars Reviewed February 26, 2013

Staff was very friendly as soon as I walked through the door. Room was spotless and inviting. Choice of breakfast items was super. Would recommend this hotel to anyone who has had a bad experience in the past.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, February 27, 2013
Dear Eugene P.
Thank you for your continued support and for entrusting us with your care. I will be sure to share your comments with the rest of the team who gets up every day with a singular focus of trying to lead the industry in customer care. When such efforts are recognized, it is most gratifying.
At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2013

We have stayed in this hotel 5 or 6 times in the last 16 months. Each time there is improvement but it would be difficult to improve on the customer service at this hotel. This is an older hotel and the ambiance is a bit dated. The elevator has been a problem over the last year and the elevator was being repaired. There was a new flat screen TV in our room. The staff knew us and greeted us by name. The breakfast is one of the best in the industry. The staff makes this a very unique hotel. And yes, the swans are lovely,

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, January 24, 2013
Dear Tuscantravel123,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Both elevators are going through an extensive moderniztion and upgrade. We continue to upgrade to better serve you and we apologize for any inconvniences as we complete this modernization. We appreciate your business and feedback.

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeburg, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

Customer Service Excellent and the overall visit to this property was great!
Close to the mall and just a overall nice and friendly property to take a trip
to Woodbridge, VA. Managment was great to work with for our group also!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, January 23, 2013
Dear Cissy J,

Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to know in this instance we lived up to our commitment to lead the industry in customer care. We hope to see you again soon!

At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Woodbridge
#3 Family Hotel in Woodbridge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western

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