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“Clean and Comfortable” 5 of 5 stars
Review of Best Western Potomac Mills

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Best Western Potomac Mills
2.5 of 5 Motel   |   14619 Potomac Mills Road, Woodbridge, VA 22192   |  
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Ranked #6 of 14 hotels in Woodbridge
Hampton Roads, VA
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean and Comfortable”
5 of 5 stars Reviewed March 12, 2013

Travel a lot for work and have stayed in some strange hotels. This is anything but. Very clean and comfortable. Very nice staff. The $200 deposit took me by surprise, but I can live with it since I do not plan on wrecking anything. The robes to use in the closet are great! Would like to see info in the rooms on the hotel and area. Also, a tv guide would be nice.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, March 19, 2013
Dear MelissaMG,
Thank you for taking the time to comment on your resent experience at the Best Western Potomac Mills. TV guides are located in guest room directory. However, a quick call to the desk will resolve all inquiries you may have regarding our hotel. We thank you for your patronage and we hope to see you soon!
At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

177 people have reviewed this hotel

Traveler rating
    90
    42
    23
    8
    14
See reviews for
75
32
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
DAVIDSVILLE
1 review
5 of 5 stars Reviewed February 26, 2013

Staff was very friendly as soon as I walked through the door. Room was spotless and inviting. Choice of breakfast items was super. Would recommend this hotel to anyone who has had a bad experience in the past.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, General Manager at Best Western Potomac Mills, responded to this review, February 27, 2013
Dear Eugene P.
Thank you for your continued support and for entrusting us with your care. I will be sure to share your comments with the rest of the team who gets up every day with a singular focus of trying to lead the industry in customer care. When such efforts are recognized, it is most gratifying.
At your service!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2013

We have stayed in this hotel 5 or 6 times in the last 16 months. Each time there is improvement but it would be difficult to improve on the customer service at this hotel. This is an older hotel and the ambiance is a bit dated. The elevator has been a problem over the last year and the elevator was being repaired. There was a new flat screen TV in our room. The staff knew us and greeted us by name. The breakfast is one of the best in the industry. The staff makes this a very unique hotel. And yes, the swans are lovely,

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, January 24, 2013
Dear Tuscantravel123,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Both elevators are going through an extensive moderniztion and upgrade. We continue to upgrade to better serve you and we apologize for any inconvniences as we complete this modernization. We appreciate your business and feedback.

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeburg, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

Customer Service Excellent and the overall visit to this property was great!
Close to the mall and just a overall nice and friendly property to take a trip
to Woodbridge, VA. Managment was great to work with for our group also!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, January 23, 2013
Dear Cissy J,

Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to know in this instance we lived up to our commitment to lead the industry in customer care. We hope to see you again soon!

At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Western Potomac Mills

Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Potomac Mills Hotel
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Woodbridge
#3 Family Hotel in Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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