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Best Western Potomac Mills: Traveler Reviews

2.5 of 5
14619 Potomac Mills Road, Woodbridge, VA 22192
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Best Western Potomac Mills
Ranked #5 of 14 hotels in Woodbridge
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122 reviews from our community

    Trip type
Traveler rating
    55
    31
    17
    7
    12
Date Rating
Newark, Delaware, USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2013

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ask GLADYS D about Best Western Potomac Mills
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
January 30, 2013
Dear Gladys D,
Thank you for taking the time to comment about your recent experience at the Best Western Potomac Mills. I am thrilled to know our free full breakfast buffet, our location next door to all the shops at Potomac Mills Mall & over 50 restaurants within 3 miles radius is a hit with you. Hope to see you soon!
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Tucson, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Fabulous service in this hotel”
5 of 5 stars Reviewed January 23, 2013

We have stayed in this hotel 5 or 6 times in the last 16 months. Each time there is improvement but it would be difficult to improve on the customer service at this hotel. This is an older hotel and the ambiance is a bit dated. The elevator has been a problem over the last year and the elevator was being repaired. There was a new flat screen TV in our room. The staff knew us and greeted us by name. The breakfast is one of the best in the industry. The staff makes this a very unique hotel. And yes, the swans are lovely,

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Tucsontraveler123 for Woodbridge
Ask Tucsontraveler123 about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
January 24, 2013
Dear Tuscantravel123,

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Both elevators are going through an extensive moderniztion and upgrade. We continue to upgrade to better serve you and we apologize for any inconvniences as we complete this modernization. We appreciate your business and feedback.

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeburg, South Carolina
1 review
1 helpful vote 1 helpful vote
“Excellent Trip”
5 of 5 stars Reviewed January 22, 2013

Customer Service Excellent and the overall visit to this property was great!
Close to the mall and just a overall nice and friendly property to take a trip
to Woodbridge, VA. Managment was great to work with for our group also!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Cissy J about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
January 23, 2013
Dear Cissy J,

Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. I am thrilled to know in this instance we lived up to our commitment to lead the industry in customer care. We hope to see you again soon!

At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

Ask GREGORY Y about Best Western Potomac Mills
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
January 1, 2013
Dear Gregory Y
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Silver Spring, Maryland, USA
1 review
3 of 5 stars Reviewed December 27, 2012

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Best Western

Ask MALCOLM T about Best Western Potomac Mills
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
December 29, 2012
Dear MALCOM T
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Courtyard by Marriott Potomac Mills
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Additional Information about Best Western Potomac Mills

Also Known As:
Best Western Potomac Mills Hotel
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Region: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Woodbridge
#3 Family Hotels in Woodbridge
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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