We have stayed in this hotel 5 or 6 times in the last 16 months. Each time there is improvement but it would be difficult to improve on the customer service at this hotel. This is an older hotel and the ambiance is a bit dated. The elevator has been a problem over the last year and the elevator was being repaired. There was a new flat screen TV in our room. The staff knew us and greeted us by name. The breakfast is one of the best in the industry. The staff makes this a very unique hotel. And yes, the swans are lovely,
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 24, 2013
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Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Both elevators are going through an extensive moderniztion and upgrade. We continue to upgrade to better serve you and we apologize for any inconvniences as we complete this modernization. We appreciate your business and feedback.
At your service!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.