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“The best Best Western in the country” 5 of 5 stars
Review of Best Western Potomac Mills

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Best Western Potomac Mills
2.5 of 5 Motel   |   14619 Potomac Mills Road, Woodbridge, VA 22192   |  
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Ranked #5 of 14 Hotels in Woodbridge
Greenbelt, Maryland
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“The best Best Western in the country”
5 of 5 stars Reviewed December 2, 2012

We stayed in this hotel for two days and the rate we got was reasonable considering the variety of food for breakfast and the clean room we stayed in. The soap, shampoo and conditioner dispensers in the bathroom are very practical, it's an awesome idea. The beds were comfortable and the swan figured fold of the towel was unique and fun to look at. Unfortunately, one of the elevators was under construction and the only one functioning was a little bit slow. This caused a lot of traffic and waiting time. I guess, it needs to be remodeled in due time. However it didn't affect our overall satisfactory rating. This is still one of the best Best Western hotels I've been to. Kudos to all personable and amiable staff.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, December 19, 2012
Dear Manuel753
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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234 reviews from our community

Traveler rating
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    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Goode, VA
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 30, 2012

This hotel was a very nice place to stay while we visited family in the area. Service was very good, personnel were helpful. Room was nice size, clean and comfortable.. Breakfast had a good variety to offer.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, December 19, 2012
Dear 722LLOYD_P722
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland, USA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2012

Attended a series of meetings for 3 days and the room and amenities and the free breakfast were great! I had a suite and it allowed me to rest after the meeting sessions. The room was an unexpected upgrade. The hotel has no restaurant but breakfast in included and it's more than just cereal - Eggs with cheese and hot sauce is there to add to the eggs, bacon, sausage, hash brown like potatoes, you can make waffles and now even pancakes. Yogurt, cereal, some package muffins, etc. The breakfast is really decent. You've restaurants around you for lunch and evening meals. I didn't use Room Service so I cannot speak on that. I have always chosen this hotel for the meetings I attend since it is near the meeting location. Very good experience even with a kid’s athletic team staying one night at the hotel and one of the 2 elevators had to be repaired. It wasn't inoperable for long - less than a 1/2 day. I enjoyed my stay :).

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, November 20, 2012
Dear VailMaryland-USA
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesboro, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 15, 2012

We always stay at this hotel when we come for the Kenneth Copeland meetings at the Hylton Memorial Chapel every November. The rooms are well taken care of and clean. We sense a generous spirit there and we enjoy the availability of hot drinks when we return each day. We enjoy the walking distance to good restaurants nearby. There is even candy for the taking at the check out. The breakfast each morning has a good variety, it's good and there is plenty of space to eat.

Room Tip: If you want a frig and microwave, they are available upon request
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, November 17, 2012
Dear Faye8
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge,Virginia
1 review
1 of 5 stars Reviewed October 30, 2012

The day of the hurricane on 10/20/2012 I had my lights off in my home for one day. I went to the hotel the next day with the intention of staying there. But as it turned out my electricity was restored an hour after I checked in. The room was not used. I was in it for a short while. I suggested to her that she might want to charge less then the one day's price since it was only one o'clock and she had the chance to rent the room again. As I was trying to convince her, she became very belligerent with me. With a very unfriendly manner told me she was the owner and the manager if I did not pay it, she would call the police. I suggested to her that I would pay in full but she continued to be very disagreeable and threatened to call the police. I would never go to this hotel again for the most important reason that she has no public relations sense and she is rude and not at all customer friendly. Beware of this person. You can very easily get into trouble with her. Besides the hotel is not what I expected it to be. It heavly deodoraized smells disturbed me as I entered the room. Very noisy heating/cooling unit was not effective to get rid of the smell. I suggest anyone considering to stay at that hotel to think twice. The covers on the beds did not seem clean. S. Stephens

Room Tip: Go to another hotel, any hotel but not this one.
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  • Stayed October 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, October 31, 2012
Dear Sabina S
Thank you for your comments. Our mission statement is to ensure the best value to each guest while consistently delivering genuine customer service in an environment that is consistently friendly and caring. We serve hundreds of customers daily with a focus on that mission. I regret in this instance we did not achieve that.
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia, United States
2 reviews
4 of 5 stars Reviewed October 10, 2012

We stayed one night 10/6/12, room was very clean, service was great, very quite and peaceful stay, we stayed on the executive floor. Love the buffet breakfast. Whenever we are in that part of the state, we will stay again. My granddaughter was really impressed the the towel animal, she thought we were in a Carnival Cruise room.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, October 14, 2012
Dear Debbie T
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 of 5 stars Reviewed October 6, 2012 via mobile

When we got a room the front desk kept calling cleaning to make sure the room had been cleaned. Strange, I've never seen that happen.

Got to the room and it has a fumigation smell. Within hours we found bed bugs. We were with a group and all if their rooms were the same, we all checked out immediately.

I ask the front desk if they knew when they checked us in. "Of course not", was their reply. But no surprise on their part and they did not seemed shocked or at all apologetic. They did not apologize.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, October 8, 2012
Dear Happycamper9237,
Thank you for your feedback. There is nothing usual if the hotel is coming from a sold out night and we are in the process of turning the over you arrive early and order to get you in a room to call housekeeping for a room status.

We have one the most stringent pest management control and preventive measure in the industry. Matters such as this are very important to us. We have turned the matter to our pest management company for immediate resolution.

At your service!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Woodbridge
#2 Business Hotel in Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western

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