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Best Western Potomac Mills: Traveler Reviews

2.5 of 5
14619 Potomac Mills Road, Woodbridge, VA 22192
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Best Western Potomac Mills
Ranked #5 of 14 hotels in Woodbridge
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123 reviews from our community

    Trip type
Traveler rating
    56
    31
    17
    7
    12
Date Rating
Waynesboro, Pennsylvania
1 review
“Good Stay”
4 of 5 stars Reviewed November 15, 2012

We always stay at this hotel when we come for the Kenneth Copeland meetings at the Hylton Memorial Chapel every November. The rooms are well taken care of and clean. We sense a generous spirit there and we enjoy the availability of hot drinks when we return each day. We enjoy the walking distance to good restaurants nearby. There is even candy for the taking at the check out. The breakfast each morning has a good variety, it's good and there is plenty of space to eat.

Room Tip: If you want a frig and microwave, they are available upon request
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Faye S about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
November 17, 2012
Dear Faye8
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer care. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge,Virginia
1 review
“My dreadful experience with the owner/manager Keuri Patel”
1 of 5 stars Reviewed October 30, 2012

The day of the hurricane on 10/20/2012 I had my lights off in my home for one day. I went to the hotel the next day with the intention of staying there. But as it turned out my electricity was restored an hour after I checked in. The room was not used. I was in it for a short while. I suggested to her that she might want to charge less then the one day's price since it was only one o'clock and she had the chance to rent the room again. As I was trying to convince her, she became very belligerent with me. With a very unfriendly manner told me she was the owner and the manager if I did not pay it, she would call the police. I suggested to her that I would pay in full but she continued to be very disagreeable and threatened to call the police. I would never go to this hotel again for the most important reason that she has no public relations sense and she is rude and not at all customer friendly. Beware of this person. You can very easily get into trouble with her. Besides the hotel is not what I expected it to be. It heavly deodoraized smells disturbed me as I entered the room. Very noisy heating/cooling unit was not effective to get rid of the smell. I suggest anyone considering to stay at that hotel to think twice. The covers on the beds did not seem clean. S. Stephens

Room Tip: Go to another hotel, any hotel but not this one.
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  • Stayed October 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Sabiha S about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
October 31, 2012
Dear Sabina S
Thank you for your comments. Our mission statement is to ensure the best value to each guest while consistently delivering genuine customer service in an environment that is consistently friendly and caring. We serve hundreds of customers daily with a focus on that mission. I regret in this instance we did not achieve that.
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia, United States
2 reviews
“Getaway1006”
4 of 5 stars Reviewed October 10, 2012

We stayed one night 10/6/12, room was very clean, service was great, very quite and peaceful stay, we stayed on the executive floor. Love the buffet breakfast. Whenever we are in that part of the state, we will stay again. My granddaughter was really impressed the the towel animal, she thought we were in a Carnival Cruise room.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Debbie T about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
October 14, 2012
Dear Debbie T
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
“Bed bugs!”
1 of 5 stars Reviewed October 6, 2012 via mobile

When we got a room the front desk kept calling cleaning to make sure the room had been cleaned. Strange, I've never seen that happen.

Got to the room and it has a fumigation smell. Within hours we found bed bugs. We were with a group and all if their rooms were the same, we all checked out immediately.

I ask the front desk if they knew when they checked us in. "Of course not", was their reply. But no surprise on their part and they did not seemed shocked or at all apologetic. They did not apologize.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Happycamper9237 about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
October 8, 2012
Dear Happycamper9237,
Thank you for your feedback. There is nothing usual if the hotel is coming from a sold out night and we are in the process of turning the over you arrive early and order to get you in a room to call housekeeping for a room status.

We have one the most stringent pest management control and preventive measure in the industry. Matters such as this are very important to us. We have turned the matter to our pest management company for immediate resolution.

At your service!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Depressing Environment”
2 of 5 stars Reviewed September 26, 2012

My wife and I booked one night at this Best Western due to a quick change of plans. I get the concept of value priced hotels and as a very experienced worldwide business traveller my expectations are I feel realistic.

This hotel is well beyond worn out, it is beat up and way overdue for a top to bottom renovation.
The walls are paper thin and every street noise can be heard as if the windows are open. The in wall HVAC unit literally sounded like crickets filled the cabinet (we switched from one room to another because of the sound but the second room unit had the same problem).

The bottom line is that this hotel should ONLY be booked when there is nothing else available and under NO circumstances consider this location for a vacation stay.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Charles B about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
September 27, 2012
Dear Charles B
Thank you for your comments. Our mission statement is to ensure the best value to each guest while consistently delivering genuine customer service in an environment that is consistently friendly and caring. We serve hundreds of customers daily with focus on that mission. I regret in this instance we did not achieve that.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Best Western Potomac Mills

Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Potomac Mills Hotel
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Region: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Woodbridge
#3 Business Hotels in Woodbridge
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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