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All 14 Woodbridge hotels

Best Western Potomac Mills: Traveler Reviews

2.5 of 5
14619 Potomac Mills Road, Woodbridge, VA 22192
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Ranked #6 of 14 hotels in Woodbridge
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128 reviews from our community

    Trip type
Traveler rating
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Date Rating
2 reviews
“Bed bugs!”
1 of 5 stars Reviewed October 6, 2012 via mobile

When we got a room the front desk kept calling cleaning to make sure the room had been cleaned. Strange, I've never seen that happen.

Got to the room and it has a fumigation smell. Within hours we found bed bugs. We were with a group and all if their rooms were the same, we all checked out immediately.

I ask the front desk if they knew when they checked us in. "Of course not", was their reply. But no surprise on their part and they did not seemed shocked or at all apologetic. They did not apologize.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Happycamper9237 about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
October 8, 2012
Dear Happycamper9237,
Thank you for your feedback. There is nothing usual if the hotel is coming from a sold out night and we are in the process of turning the over you arrive early and order to get you in a room to call housekeeping for a room status.

We have one the most stringent pest management control and preventive measure in the industry. Matters such as this are very important to us. We have turned the matter to our pest management company for immediate resolution.

At your service!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Depressing Environment”
2 of 5 stars Reviewed September 26, 2012

My wife and I booked one night at this Best Western due to a quick change of plans. I get the concept of value priced hotels and as a very experienced worldwide business traveller my expectations are I feel realistic.

This hotel is well beyond worn out, it is beat up and way overdue for a top to bottom renovation.
The walls are paper thin and every street noise can be heard as if the windows are open. The in wall HVAC unit literally sounded like crickets filled the cabinet (we switched from one room to another because of the sound but the second room unit had the same problem).

The bottom line is that this hotel should ONLY be booked when there is nothing else available and under NO circumstances consider this location for a vacation stay.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Charles B about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
September 27, 2012
Dear Charles B
Thank you for your comments. Our mission statement is to ensure the best value to each guest while consistently delivering genuine customer service in an environment that is consistently friendly and caring. We serve hundreds of customers daily with focus on that mission. I regret in this instance we did not achieve that.
At your service!
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Winston Salem, North Carolina
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“No-frills value”
4 of 5 stars Reviewed September 10, 2012

We stayed here one night on 9/8/12 while in town for a family event. Many extended family members stayed and there were no complaints. The price was very cheap (75.00 for the group rate), and it came with a breakfast, that we did not take advantage of. The room was clean and comfortable. The shower was great. The HVAC worked well. Check-in was quick. What more do you really need for an overnight? Excellent value for a simple good nights sleep.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KimandMitch about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
September 12, 2012
Dear KinmandMitch,
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
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Virginia Beach
2 reviews
Reviews in 2 cities Reviews in 2 cities
“GREAT VALUE”
4 of 5 stars Reviewed September 6, 2012

We were in town for a soccer tournament and found this hotel to be a great deal. Although getting to the hotel was a little tricky (it is located within a strip mall), it has easy access to I-95 and is located right beside good restaurants that are within walking distance. Additionally, Potomac Mills Mall and IKEA are a short 3-5 minute walk away. Check in/check out was quick and easy. Staff was pleasant and accomodating. Our room was comfortable and had the softest beds we have found in a hotel. Although our TV was not a flat screen, it had plenty of channels to keep us occupied. We enjoyed the spacious outdoor pool and loved the "all you can eat" breakfast buffet. The breakfast was the most expansive we have seen at a hotel (waffles, pancakes, eggs, bacon, potatoes, muffins, danishes, cereal, fresh fruit, juices, toast, bagels, rolls, etc). The hotel was quiet and we had an enjoyable stay. Definitely the best value for hotels in the Potomac Mills/Woodbridge area. We will definitely be returning for any future soccer tournaments.

Room Tip: We stayed on the 6th floor with a view overlooking the front of the hotel. Although the view isn...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask westc37 about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
September 8, 2012
Dear westc37
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hounslow
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Great First night in the USA”
5 of 5 stars Reviewed September 5, 2012

I stayed for one night of the 4th September.
After my flight and the drive from the rental place I was looking for a room shower and food then bed.
Well the best western at Woodbridge filled all the slots.
Found it ok got a great welcome as if I was a regular.
Booking in was very quick for the 4th Floor at front .
Room was very clean looked very fresh.
Had a great shower got rid of the tiredness.
Then went for food the ladies were making available a list of restaurants’ around the area.
When she said that the Outback did some great rack of Lamb.
Well mind made up went across the road to the Outback.
Great recommend they were great and the drink was great they had some octoberfast beer.
Good job was only next door wow.
The breakfast was Eat as much as you wanted all for free.
Every where looked Clean and tidy
Had a great first night at the Potomac mills I would have stayed longer but had already booked my next room

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask usaagain about Best Western Potomac Mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review
September 8, 2012
Dear usaagain
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Best Western Potomac Mills

Also Known As:
Best Western Potomac Mills Hotel
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western
Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Region: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Woodbridge
#3 Business Hotels in Woodbridge
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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