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“Depressing Environment” 2 of 5 stars
Review of Best Western Potomac Mills

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Best Western Potomac Mills
2.5 of 5 Motel   |   14619 Potomac Mills Road, Woodbridge, VA 22192   |  
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Ranked #5 of 14 Hotels in Woodbridge
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Depressing Environment”
2 of 5 stars Reviewed September 26, 2012

My wife and I booked one night at this Best Western due to a quick change of plans. I get the concept of value priced hotels and as a very experienced worldwide business traveller my expectations are I feel realistic.

This hotel is well beyond worn out, it is beat up and way overdue for a top to bottom renovation.
The walls are paper thin and every street noise can be heard as if the windows are open. The in wall HVAC unit literally sounded like crickets filled the cabinet (we switched from one room to another because of the sound but the second room unit had the same problem).

The bottom line is that this hotel should ONLY be booked when there is nothing else available and under NO circumstances consider this location for a vacation stay.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, September 27, 2012
Dear Charles B
Thank you for your comments. Our mission statement is to ensure the best value to each guest while consistently delivering genuine customer service in an environment that is consistently friendly and caring. We serve hundreds of customers daily with focus on that mission. I regret in this instance we did not achieve that.
At your service!
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240 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Winston Salem, North Carolina
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 10, 2012

We stayed here one night on 9/8/12 while in town for a family event. Many extended family members stayed and there were no complaints. The price was very cheap (75.00 for the group rate), and it came with a breakfast, that we did not take advantage of. The room was clean and comfortable. The shower was great. The HVAC worked well. Check-in was quick. What more do you really need for an overnight? Excellent value for a simple good nights sleep.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, September 12, 2012
Dear KinmandMitch,
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 6, 2012

We were in town for a soccer tournament and found this hotel to be a great deal. Although getting to the hotel was a little tricky (it is located within a strip mall), it has easy access to I-95 and is located right beside good restaurants that are within walking distance. Additionally, Potomac Mills Mall and IKEA are a short 3-5 minute walk away. Check in/check out was quick and easy. Staff was pleasant and accomodating. Our room was comfortable and had the softest beds we have found in a hotel. Although our TV was not a flat screen, it had plenty of channels to keep us occupied. We enjoyed the spacious outdoor pool and loved the "all you can eat" breakfast buffet. The breakfast was the most expansive we have seen at a hotel (waffles, pancakes, eggs, bacon, potatoes, muffins, danishes, cereal, fresh fruit, juices, toast, bagels, rolls, etc). The hotel was quiet and we had an enjoyable stay. Definitely the best value for hotels in the Potomac Mills/Woodbridge area. We will definitely be returning for any future soccer tournaments.

Room Tip: We stayed on the 6th floor with a view overlooking the front of the hotel. Although the view isn...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, September 8, 2012
Dear westc37
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hounslow
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 5, 2012

I stayed for one night of the 4th September.
After my flight and the drive from the rental place I was looking for a room shower and food then bed.
Well the best western at Woodbridge filled all the slots.
Found it ok got a great welcome as if I was a regular.
Booking in was very quick for the 4th Floor at front .
Room was very clean looked very fresh.
Had a great shower got rid of the tiredness.
Then went for food the ladies were making available a list of restaurants’ around the area.
When she said that the Outback did some great rack of Lamb.
Well mind made up went across the road to the Outback.
Great recommend they were great and the drink was great they had some octoberfast beer.
Good job was only next door wow.
The breakfast was Eat as much as you wanted all for free.
Every where looked Clean and tidy
Had a great first night at the Potomac mills I would have stayed longer but had already booked my next room

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, September 8, 2012
Dear usaagain
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I am happy to inform you that we are upgrading to better serve you as in bathrooms renovation, more flat panel TV’s, more microfridges and a full elevator modernization. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 30, 2012

This is about as close as you can stay to the Potomac Mills mall and IKEA, but still not in convenient walking distance. Entry/exit to and from the parking lot is a little tricky. Checkin was smooth and the staff was pleasant and helpful. Best beds we had in weeklong trip; nice linens and just the right firmness. The full breakfast buffet is generous, although not necessarily the highest quality food, esp. the sausage. But, they do have cereal, yogurt, waffles, milk, juice, eggs, bagels, etc. so one cannot complain too much. WiFi was too slow to be useful. We've stayed here before and would again.

Room Tip: You might want to ask for a room away from the street; there's a fire station nearby and the str...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, September 3, 2012
Dear TarheelTraveller,
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strives daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2012

Spent one night, price was right. There were two armed security guards in the lobby at night when I checked in. Makes you wonder why they needed to be there. The room was clean and comfortable. The next morning we were going to get the free breakfast at the hotel and found it to be very crowded and noisy. We decided to leave and go somewhere else.

Room Tip: End of hall rooms are larger and have additional windows.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, August 30, 2012
Dear Frank L
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills team strive daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I will be sure to share your comments with the team.
At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isen, Deutschland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2012

Stayed in this hotel 4 days to visit Washington, go shopping in Potomac Mills Mall, and meet with friends. We were 3 and had a room with 2 Queensize beds which were really wide enough to accomodate 2 persons each. Room included a refridgerator and a microwave oven. Breakfast was included in our room rate - and we enjoyed it. My wife was very happy with the coffee quality and the choices provided by the coffee machine. Best of all the hotels we visited during our roundtrip in the northeast of USA.
The room rate was very reasonable for a hotel of that quality - and when we prolonged the 4th night, which fell on a saturday, the rate was actually even better than what we got by pre-booking with a 3-nights special price over the internet.
Only weak point that we found for this hotel was the escalators. In the seventh floor you had to wait sometimes quite a while - and the staircases where really only meant to be used in case of fire: they led you directly to emergency exits to the parking lot, but not to any place inside the hotel. Once out there, you had to go all the way down.

Recommendations:
For trips to Washington, drive to Franconia/Springfield commuter parking lot and take the metrorail from there. Much more effective than driving by car into Washington. At 14 $ you can get an all day unlimited ride ticket per person, which is fine, if you want to hop on and off multiple times. Parking fee itself was a few dollars only and can be paid by credit card on some exits of the parking garage at least.

For dining, there is a very nice restaurant just opposite the hotel in the neighbouring shopping area. Just walk across the parking lot and enter the other parking lot area. Sakura Japanese Steak House entertains you with a live cooking show celebrated at your table. It may be a bit more expensive than other locations (estimate approx. 25 - 30 $ per person), but the show is worth the money. And most probably you won't eat everything anyway - it is just so much in highest quality. So you get everything packed nicely to warm the next day - and for a two day dinner, the price is actually more a bargain for what you get. And the evening there is really something special. I'm not sure how long you have to book a table in advance, because our friends did the reservation.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, August 30, 2012
Dear Helmut R
Thank you for taking the time to share your experience at the Best Western Potomac Mills. The Best Western Potomac Mills strive daily in our efforts to lead the industry in customer. I am thrilled to know we are making positive stride toward that goal. I will be sure to share your comments with the team.
At your service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Woodbridge
#2 Family Hotel in Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western

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