During the recent power outage that impacted the Washington DC area, our family needed hotel accommodations because my mother requires oxygen. On Saturday morning, we previously booked a hotel (on hotels.com) in Springfield, and upon our arrival, learned that the hotel was closed because of the power outage. It was now mid-afternoon, and hotel rooms were going fast.
We were fortunate to secure a reservation at the Best Western Potomac Mills, but when we arrived, the hotel did not have our reservation, and were told that the hotel was sold out. While we were certain that we made the reservation directly with Best Western, the hotel manager, Charles Saint Germain, respectfully informed us that the confirmation number that we had was not from Best Western. After several phone calls, we confirmed that our reservation had been made with hotels.com, not Best Western.
At this point, both my mom and wife were both frustrated and anxious about where we would be staying, and as we considered our next move, we requested that the use of a power outlet so that we could fill an oxygen tank for my mom. Charles was gracious with our request, and as we remained in the lobby area, I observed Charles' professionalism in the face of overwhelming demand for rooms at the hotel.
Over the course of the next hour, Charles was able to secure two rooms for my family as a result of cancellations, and our family is profoundly grateful to Charles for coming to our rescue at our time of urgent need (He even politely refused to accept a monetary expression of our appreciation). Charles is the reason why I give this hotel 5 stars.
As for the hotel itself, it exceeded my expectations. The rooms were clean and spacious and our family greatly enjoyed the breakfast buffet on Sunday. We will long remember our stay at the Best Western Potomac Mills (it is also conveniently located off of I-95), and again a big thank you to Charles for his assistance with our family needs
- Official Description (provided by the hotel):
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- Also Known As:
- Best Western Potomac Mills Hotel Woodbridge
- Best Western Woodbridge
- Best Western Hotel Woodbridge
- Woodbridge Best Western