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“Good motel” 5 of 5 stars
Review of Best Western Potomac Mills

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Best Western Potomac Mills
2.5 of 5 Motel   |   14619 Potomac Mills Road, Woodbridge, VA 22192   |  
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Ranked #5 of 14 Hotels in Woodbridge
Sheridan, Wyoming
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
“Good motel”
5 of 5 stars Reviewed November 26, 2011

This was a nice motel. We had a very busy day (started at hotel by Baltimore Washington Airport at 5am to go to White House, zoo, Air and Space Museum, full tour of Capitol building, dinner, then walk around the Mall, and memorials there), so by the time we hit the room at 10:30 that night, didn't see much of motel. Did like what did see, though, and slept very well, beds were very comfortable, rooms very clean, easy access off highway, seemed well located to alot of the area. Would look for this motel again if we go back to that part of country. Travel was in June of 2008.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, November 28, 2011
Dear John L,

Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. I am happy to know that your basic needs were met and most importantly, thank you for entrusting us with your care.

At your service!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
    126
    56
    29
    12
    17
See reviews for
103
47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 21, 2011

This is my third stay at the Best Western Potomac Mills (I was attending a conference) and once again I had a throughly enjoyable time. I was greeted when I got to my room with a "welcome back" letter from the manager, along with a jar of chocolates which was a really nice touch and made me feel like I was coming home.

The front desk staff were great, especially the two ladies (I'm really sorry I didn't get their names to complement them properly). To me it is the staff that really make or break a stay and being as I am ex hotel staff and am now a travel agent. I'm really picky on customer service as I'm always looking to be able to reccomend a place, and I know what should and shouldn't happen in a hotel.

I had a room on level 8 which is one of their "executive" floors, so also had a fridge and microwave. The bathroom could have done with a tidy up (the shower head was coming away from the wall and the bath had a crack in it so the water leaked, but there were plenty of towels and the water was hot, so who cares). Apart from that and after two days I lost the wifi reception in my room there were no issues at all (the wifi worked as soon as I walked out the room door, just not in the room so it really wasn't a big deal.). A light bulb had gone in one of the lamps when I first arrived, and by the time I got back from dinner it had been replaced. That to me is awesome service.

The hotel itself offers a free breakfast included in the rate which is great, although I did miss the boiled eggs and bananas they used to have. The have also added hot food to the menu with omelets, fried pototos and either bacon or saussages. They also have a coffee machine in the dining area which is accessable all the time, and much nicer than the filter coffee in the rooms :)

The location is great for shopping - The Potomac Mills Outlet Mall is just down the road, and it's easy to get into DC as well using the local bus and metro system (for those that don't have a car).

All in all I loved my stay and hated to leave. Can't wait to go back, and the Best Western will always be my choice when I'm in Woodbridge.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, November 22, 2011
Dear Linda,

Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. Thank you for your business and most importantly thank you for entrusting us with your care. We await your return!

At your service!
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Creedmoor, North Carolina
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 17, 2011

We stayed here last week with a school field trip. The room was clean and the breakfast was great. I would stay here again.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, November 18, 2011
Dear Bigbass17,

Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. More importantly, thank you for entrusting us with your care.


At your service!
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Top Contributor
133 reviews 133 reviews
33 hotel reviews
Reviews in 46 cities Reviews in 46 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed November 15, 2011

First, check in was simple and easy. Our room was ready for us before regular check-in hours. We had a clean room. It was quiet and we didn't have any noisy neighbors. The breakfast in the morning was delish! Bacon, potatoes, eggs, waffles, pastries and good coffee and juice. So much more actually, but I couldn't eat it all :) Don't hesitate to stay here next time you are passing through Virginia or shopping at the outlets.

Room Tip: I got my room on Priceline.com
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, November 16, 2011
Dear Amygt104

Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. It is most gratifying to know that our culture of service is alive and well. I am happy to share more upcoming upgrades to further enhance your experience, a full lobby renovation and the deployment of flat panel TVs.

Most importantly thank you for entrusting us with your care and thank you for your business.

At your service!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 1, 2011

I stayed at this hotel for a weekend shopping trip with family. We were able to get a great rate on the room with 2 queen beds. The hotel check in process was very easy and the room was very clean and smelled nice. The beds were comfy. Though this hotel is dated, it has been kept up very nice. The breakfast has been upgraded since my last stay last year. It was a great value for the room with the breakfast included. Everyone that worked there was nice and helpful. The phone didn't seem to work in our rm though, we tried to call the front desk, but did not get a dial tone. Other than that, it was a wonderful stay, and I would return to this hotel.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, November 3, 2011
Dear Lovejones,

Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills.

I am happy to inform you we are in the process of renovating our lobby seating area, phasing in FLAT PANEL TV'S and completing MICROFRIDGES in all guest rooms in 2012. We work very hard to maintain and keep up with the aging lady with grace. I am glad you noticed our efforts.

Thank you for entrusting us with your care and thank you for your business.

At your service!!
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Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 27, 2011

I spent three weeks at this hotel and marveled each day at how well it was run. This is an older facility and with out a very attentive staff it could have been dismal. The staff keeps this place spotless and functioning smoothly. The desk manager quickly learned my name and greeted me each time I passed the desk. The management makes this a 3 star hotel with a 5 star attitude.

Room Tip: The rooms by the elevator and ice machine are not as quiet as I might like.
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  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, October 28, 2011
Dear Tucsontra,

Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills, and thank you for your business.

Your kind words are a shot in the arm for me and the entire staff who get up every day with a singular focus in trying to lead the industry in customer care. Thank you for entrusting us with your care.

At your service!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 16, 2011

Our stay here in late September was just adequate. We had 3 rooms, and each had some idiosyncracy - defective air conditioners, temporarily non-working television - which made the stay less than smooth. Random elevator malfunctions and a very overwhelmed lone desk clerk at check in made me glad I was only staying 3 nights and only paying a cheap rate. A property this busy needs to staff up and get things flowing more smoothly. At least the breakfast was a good deal.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSpringfield, General Manager at Best Western Potomac Mills, responded to this review, October 17, 2011
Dear Lamfam,

Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. I will carefully review your comments and any opportunity for improvements.

At your service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Potomac Mills

Address: 14619 Potomac Mills Road, Woodbridge, VA 22192
Phone Number:
Location: United States > Virginia > Prince William County > Woodbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Woodbridge
#2 Family Hotel in Woodbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Potomac Mills 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
We have been trying to update our exterior shot. Here is the picture again. How long will take to see the new shot? ... more   less 
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Also Known As:
Best Western Potomac Mills Hotel Woodbridge
Best Western Woodbridge
Best Western Hotel Woodbridge
Woodbridge Best Western

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