We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Customer Service at its best!” 5 of 5 stars
Review of Wintergreen Resort

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Wintergreen
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Wintergreen Resort
Save
You added Wintergreen Resort to your Saves list
Route 664, PO Box 706, Wintergreen, VA 22958   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #1 of 1 Hotels in Wintergreen
houston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Customer Service at its best!”
5 of 5 stars Reviewed June 27, 2013

My first trip to the wintergreen resorts. So many individual and cheaper options but we decided to go with Wintergreen resorts and it was the best decision that was made. We were about six people trying to relax for a weekend retreat in the mountains. The customer service and friendliness of the resort and all of its employees(restaurant staff and bartender, front desk staff, and back-end office staff) was superior to any five star i have been. Even when we had a small issue, it was fixed right away. The house was in great condition and we loved that we didn't have to get towels or worry about cleaning dishes when we left. It s a ski resort but in the summer i would call it a relaxing retreat in the mountains.

Room Tip: Get a house vs a condo if you want privacy. Condos have better valley views vs houses. For six peo...
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, June 28, 2013
Dear Neel S,

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that it we once again made a memorable experience for you. Our individual homes provide more privacy for families that are here to relax and enjoy the resort and for families to be together. We look forward to welcoming you back and if I can be of any assistance in your future plans here at the resort, please do not hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

275 reviews from our community

Traveler rating
    111
    83
    43
    26
    12
See reviews for
93
85
4
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Emmetsburg, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 31, 2013

I needed a place where I could be quiet and relax. This was the place. The mountains are beautiful here. I felt very safe hiking and traveling alone around the resort.

I would like to come for a week next year and bring my friends!!

Room Tip: I had a room in the Timbers, studio facing the ski area. I enjoyed a quiet breakfast on the balcony...
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, June 11, 2013
Dear LOLBerti,

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that it we once again made a memorable experience for you. We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 28, 2013

We happened upon the Wintergreen on a brewery tour of Charlottesville area. We started out at Starr Hill, then went to Blue Mountain, Wild Wolf, Bold Rock Cidery and finished at Devil's Backbone which is at the entrance of this resort. It is a perfect place to stay since you are at the farthest from Charlottesville when you get to Devil's Backbone. On the way up we came across a black bear and her three cubs crossing the road which was exciting to see. The resort is modeled after a ski lodge style. The staff were very nice and attentive. We stayed in a Studio Condo which had a kichenette, pull out couch, queen bed, TV and DVD player, bathroom and balcony. Sitting on the balcony was beautiful with the trees and stars at night. The room could use some updating of the comforters and decor, and some cleaning of the carpet and shower. The rooms are very clean, just stained from use on the carpet and stained from mildew in the shower. The bathrooms come with hair dryers and shower amenities. The resort has lots to do from hiking to mountain biking to golfing to tennis. There are also several restaurants on property with two walking distance from the inn. There is also shopping and a general store in the Inn and a full market/gas station a short walk away too. There is also a spa/exercise facility with an indoor pool and hot tub along with an outdoor pool and three more hot tubs. There are two golf facilities and a lake on property for use. With the views, breweries and wineries in the area, it is a great place to stay and explore. I would recommend a visit. There is a coffee shop on site which is great, but only open during peak winter season so that gets a big FAIL! Otherwise there is basic Starbucks coffee in the General Store and another brand at the Market.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, June 11, 2013
Dear Maxwell317

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that it we once again made a memorable experience for you. We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galax, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 16, 2013

Even though this was a business trip I plan to take my family on vacation here. Everything was absolutely amazing. This resort is a must see to believe. The views are breathtaking along with the beauty of the rooms. Plenty of things to do on a vacation. Shops and nice dinner locations as well. This is an any season kind of place for you or the family.

Room Tip: Any room there is amazing.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, May 20, 2013
Dear Sarah H,

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that it we once again made a memorable experience for you. We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, Vermont
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 15, 2013

Wintergreen has a fantastic location for a four reasons resort. We were up in the late Spring (May) and while some things weren't fully open yet for the summer season, everyone was very accommodating and what was available was a ton of fun. Tennis courts are top notch and the pool and spa facilities are great. The hiking trails on site are also gorgeous with great views and waterfalls. Only downside is that it is fairly pricey.

Room Tip: Go for a condo or a house.
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, May 20, 2013
Dear NittanyLion88,

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that it we once again made a memorable experience for you. Wintergreen does offer very affordable packages for our lodging and I encourage you to sign up for our email club so that your next trip you can take advantage of our special promotions. We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massanutten, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed March 31, 2013

Wintergreen's slopes are well laid out and the prices are fairly reasonable compared to other ski resorts in the region. The only reason for the low rating is because of the attitude of the staff - in particular, some young guy with short hair and a chin-strap beard working in boot rentals who thought he was much too awesome to help my young child work out how to undo his boots even though we were the only ones in there. He sighed and made a face when asked for help then said "just pull it" before walking back to his desk and staring into space. It is staff like this that can sully the experience for visitors. I get it, you hate your job and you are way too awesome to be sitting at the boot rental desk when you could be elsewhere grooming your marvelous chin-strap, but as a paying customer, I couldn't give a toss. Smile and be helpful or quit.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, April 8, 2013
Dear 27bslash6

Thank you for providing feedback from your visit with us. . We take great pride in our resort and service and the amenities we have to offer our guest, and I apologize that the service in our rental shop was the not a pleasant experience. I have forwarded your comments to the managers in that department so that this type of service does not happen to you or any of our future guests. We look forward to welcoming you back and if I can be any assistance, please do not hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

Condos are like apartments and the whole place is relaxing and quiet. I took tennis lessons while there and it was a fantastic value. The lessons focused more on strategy than technique and they gave you really helpful tips during live ball play, not just drills. Food was good and was overall an enjoyable stay!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofLodging, Director of Lodging at Wintergreen Resort, responded to this review, March 19, 2013
Dear Maglich,

Thank you for providing feedback from your recent stay with us. We are so happy to read that you enjoyed your stay . We take great pride in our resort and service and the amenities we have to offer our guest, and are pleased to read that it we once again made a memorable experience for you. We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Wintergreen Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Wintergreen Resort

Address: Route 664, PO Box 706, Wintergreen, VA 22958
Phone Number:
Location: United States > Virginia > Wintergreen
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Wintergreen
Price Range (Based on Average Rates): $
Number of rooms: 242
Also Known As:
Wintergreen Hotel Wintergreen
Wintergreen Ski Resort Virginia
Wintergreen Resort Virginia

Owners: What's your side of the story?

If you own or manage Wintergreen Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.