Upon arrival there was a growing line, and only one person helping people check in and it seemed like a complicated process. Then a (manager?) appeared but just kind of looked over the clerk's shoulder like a lot of managers do when they should be helping out. She disappeared for a while. Then she escorted someone out of the building with a large older television. I guess they are selling off the ones that have been replaced by the nice flatscreens? Maybe this process could happen at other than peak check in times. In any case, she finally concluded that business and took up position at the computer to help the next guest (which I was). Once focused on this task, it was efficient and friendly. But all told this was about a 15 minute long wait, after a long day on the road. And I was second in line!
The rooms are large, clean, well furnished, and have 2 nice flatscreen televisions.The pool area is large, clean, and not busy when we used it. Lots of towels available and a shower in the corner to rinse off. A very nice facility. Some good places to eat in walking distance, but beware the italian place (covered in a separate review)
Two issues with the room, the bathroom door won't fully open because it hits the shower curtain bar (it's one of those curved ones that give you more room when showering). Also the ceiling light by the door flashes when turned off (it has a CFL bulb in it and they can do this when de-powered). It scared my kids.
In terms of the breakfast, it was good, there are hot options, wish there was cream cheese for the bagels.
One last note, although I am a club carlson member and this was acknowledged at check in any by a welcome note in the room, I'm more accustomed with this chain to get a bit more, such as some water bottles, granola bars, etc. which have always made us feel welcomed in the past.
Despite these minor details I'm still giving this a 5 rating because it was a good night's sleep, in a comfortable room, and I think a good value for the price paid for a 1br suite.
It's also a bit hard to get to this property from i-81 since it's an exit off that highway to another highway and then another exit and the signs were a bit confusing.
I'd face the front so you can see your car in the lot.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review our hotel on Trip Advisor. I greatly appreciate your honest feedback. It is always helpful to know where we can do better. It looks like overall it was a positive experience. We look forward to having you and your family with us again should your travels bring you to our area.
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Best wishes for a wonderful 2013!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.