...but it's not a Super 8. It's a Courtyard whose rating would quickly be higher with a little more effort by the staff and owners to do what should be done, especially for a Courtyard.
When I review a hotel I look at three major areas. The first is basic for every hotel from a Red Roof Inn to a Hyatt Regency: Is it clean (including the environment) and does everything work as it should? Every traveler has the absolute right to a room that's clean and everything works as it should.
Second, I compare to other hotels of the brand and then, third, of the competition and/or local area. When a Courtyard isn't up to snuff it's serious stuff because this is the brand that advertises:
--The best surprise is no surprise.
--Designed by business travelers for business travelers.
So Courtyards are evaluated as well on whether there are unpleasant surprises and whether the property fits in with the model of being business traveler oriented.
The Winchester Courtyard is probably less than a decade old and SHOULD be one of the nicer properties but staff and management neglect and chintziness bring it down.
Checkin was painless and friendly. I got to my room and things looked OK -- but then I got my first surprise.
I opened the door for the refrigerator cabinet to put away my bottle of soda. Surprise! The refrigerator was missing. (Not all Courtyards have refrigerators in the room but if they do there's a space for them.)
Then I went to the desk and saw that slightly under half of the space was occupied by a TV that was state of the art at the end of the last century. Not necessarily a deal breaker but there was dust on the front that I wiped off. Then I pulled out the chair and it had several stains on it. It also would not raise up from the ground. I took the stained kindergarten chair to the front desk and several minutes later a replacement arrived.
I lost some valuable time waiting for the replacement chair. While waiting for it I got some ice to have a glass of soda. Another surprise: no glasses! Just two flimsy plastic cups. Motel 6 would be proud of this chintziness. There was a pen and note pad by the bed but not on the desk. Another chintzy move unbecoming a Courtyard.
The next surprise was in the bathroom. The shower head was gross with significant deposits of lime, calcium or some other sediments. The jets were partially clogged although water temperature and pressure were OK. No lotion in the bathroom (another chintzy move). There was also some sloppily repaired vandalism in the elevator.
So, was everything clean and did it work as it should? Nope. Compared to other Courtyards this one was below average. I'll give it a D+. It also does not rate well vs. Hilton Garden Inn which has real glasses, a very good chair, a refrigerator and microwave and even pads and pens on the desk and by the bed.
This place isn't horrible and what I didn't mention was certainly up to Courtyard's norm. As stated, this would be one of the best Super 8 properties. But it's a Courtyard and the stadd, management and ownership need to get on the stick. Except for something like a burned out bulb a guest shouldn't have to bring a deficiency to the hotel's attention. There are hotel employees in virually every room virtually every day. For example, that gross shower head should have been repaired or replaced and same for the chair. If the hotel's employees don't catch these things and management doesn't have them repaired, shame on them.
- Official Description (provided by the hotel):
- Nestled in the heart of the Alleghany and Blue Ridge Mountains the Courtyard by Marriott Winchester Medical Center resides among the areas famous orchards and Civil War Battlefields and is located adjacent to the Winchester Medical Center, Museum of the Shenandoah Valley and Rock Harbor Golf Course. Just a mile from Historic Old Town Winchester and Shenandoah University, we are strategically located to all Winchester-Frederick County area attractions and business. ... more less
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- Also Known As:
- Courtyard By Marriott Winchester Hotel Winchester
- Courtyard Winchester
- Winchester Courtyard
- Winchester Marriott