The hotel is lovely and the location is prime. In keeping with its placement in the basement, the dining room is the achilles heel. We've stayed here several times and each time the breakfast dining room is chaotic, unprofessional and understaffed. This time the Sunday brunch was ice cold due to sterno being out. There were no plates, no glasses for the juices, and several serving pieces missing. The manager was busy tending to tables with apologies for missed items, long waits, and general excuses about why people were dissatisfied. It's as if they're always unprepared for the hotel's occupancy. I would certainly never use the dining room again for breakfast if there were suitable alternatives around the area, but this is the unfortunate conundrum. There is an old world mom & pop counter grill across the street and a really nice, but rather pricey, restaurant (The Village) on the mall. We've yet to find something in between. I suspect that's why there is little effort spent to refine the experience. They know they have a captive, if not hostage, audience.