We have stayed here every Christmas since it opened. Each year there is a decline. Here is what happened this year... The mattress pad was ripped to non existence on the side part which holds the pad to each corner of the mattress. Really? The maid would not have noticed that when changing sheets? Since the sheets are the same type sheets used since the beginning it is actually hard to tell if the sheets had actually been changed. Really? The bed is so very important to spending money at a hotel. The other issue was the door lock (deadbolt) did not work. I took a picture of the mattress pad but don't see where to post on this review. Will share when I send a letter to HIE.