It was clean and staff was friendly and helpful. During the fire alarm (apparently caused by a defective solenoid) there was a professional manager on site to reassure guests as firemen pulled up in full regalia. I think the fire alarm itself was confusing because it was a chirping sound. Many did not evacuate probably because they didn't know it was an alarm. There are 2 Holiday Inn's in Winchester and I believe this is the newer of the two. There was no breakfast which seemed chintzy.

Booked this hotel for a one night stay on our way back to NJ. We had never stayed at a Holiday Inn Express before. We were pleasantly surprised. The hotel itself and our room were extremely clean. The free breakfast included pancakes, bacon, scrambled eggs, English muffins, biscuits and gravy in addition to cereal, yogurt and fruit. My husband loved the coffee. Definitely worth the price. When we were leaving, my husband said, "I wouldn't hesitate to stay at another one of these hotels." I fully agree.

Had stayed the night before north of Harrisburg, PA at a HIE and had great experience. In comparing the 2 hotels I found the staff at the HIE in Winchester had a very lackadaisical attitude toward the guests. We were there for 2 nights and each morning I had a cold shower. I reported this to the housekeeping, as well as, the front desk staff. There response was "well no one else mentioned it so I don't think there is a problem." We had reserved 2 rooms, in the other room the light over the bath tub "sizzled", again this was reported and we were told that it would be looked at the next day. It was never fixed. The rooms had very sparse toiletries and I had to go looking for soap. On the morning of the second day we went down to breakfast, in the short time we were gone the rooms had been "cleaned". Evidently this means making the beds, partially and changing the towels. There was a spill on the counter that had not been cleaned. There were open containers from the coffee "set-up" that were still left lying about. The room was not vaccumed and the tub was dirty.

The breakfast was free. However, the pancake maker and the toaster were both broken. They were out of a couple of breakfast items which are standard at Holiday Inns.

The cable tv did not work for about 20 hrs of our stay. When I inquired why they said it was out in the entire county. However, later in the day the Comcast repair trucks were at the hotel to fix "their" problem.

I feel that if the management of this HIE took a more proactive interest in this hotel the problems I experienced would not be a problem.

We like to stop in Winchester VA on our way from NE Ohio to the Outer Banks every year. We have 3 small children and it's nice to break up the drive for them. Last year we stayed at the other Holiday Inn and it was very nice and new but there was no breakfast and it's much further down in town which messed up our travel for the next day b/c the gps took us on a road that was 35mph for a long time. Also we squeezed all 3 kids into one queen and that didn't go very well...
So this year we decided to make the switch to this one. It's older and the beds are full instead of Queen but we got a suite (2 full size beds and a full size pull-out sofa) so our son (who is a kicker in his sleep) could have his own bed. It worked out perfectly and was about the same price. Everyone was well rested, we got to fill up with a nice breakfast (LOVE the pancake machine!) and we were able to just hop right back on the highway instead of taking that back road all the way down. We were on the 1st floor and right across from the pool which I didn't like b/c I was worried about noise. But it actually wasn't bad though. The pool and hot tub was nice b/c it was pretty much just us for about an hour (a big change from the pool last year). We walked across the parking lot to Arby's for dinner (there's also a KFC) and my husband got gas at the Sheetz (I think) that night which was nice b/c it was all connected in the same parking lot. We will most likely stay at this one next time and I would recommend it to anyone, esp travelers.