Front desk woman was not very friendly, not conversaional, not a smile. I find NO excuse for this when they are in the people business. We were given an end room next to noisy banging fire door on front of hotel with lots of traffic noise and when we turned out the lights to sleep the hotel spotlight lit up our room even with all the blinds pulled. :( We weren't going to change rooms at this point but put up with it. Breakfast was "ok"...nothing special. I think we've been spoiled at other Fairfields. We talked to manager in morning and she was helpful offering better service & discount "next time". She said we shoul've asked for back of hotel and that i must be "light" sensitive. (I'd like to see anyone try to sleep in that room). And i just can't see why we weren't given a quieter room from the get go if they were available....which they indicated in morning they were! They blew their first impression for us. Did we somehow offend front desk woman in the first minute we were there? We are nice, quiet, well mannered, decently dressed, non smoking people. Hotel clean and location right off expressway. Oh well We will probably stay at Days Inn Carlisle next time....not as fancy but it's clean, less expensive and we were treated better and slept great. We had higher hopes for this hotel.

Arrived in the evening to a very pleasant reception with fresh cookies and an efficient reception staff. All of our internet requests were anticipated and honored - high floor, extra pillows, etc. The room was clean with a fresh king bed. Room temperature controlled by a central thermostat worked fine. Wireless internet access was easy. Flat screen T.V. had large selection of channels. Bath ample size - shower great. Breakfast in the a.m. was ample. Very good stop, especially for the price.

This hotel is my #1 choice when staying in Winchester, Va....It is comfortable.............the staff is friendly, welcoming and helpful............good location...........and a very nice breakfast................

Good spot between the Carolina's and New York. Easy on and off the interstate. Staff was courteous and responded quickly to our requests. Breakfast not as comprehensive as others but adequate. Dining options near hotel are many.