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“Friendly Front Desk” 5 of 5 stars
Review of Sleep Inn & Suites

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Sleep Inn & Suites
2.0 of 5 Hotel   |   140 Costello Dr., Winchester, VA 22602   |  
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Ranked #9 of 27 Hotels in Winchester
Milford, Delaware
1 review
2 helpful votes 2 helpful votes
“Friendly Front Desk”
5 of 5 stars Reviewed November 29, 2013

Recently I have made several trips to Winchester VA. I have stayed at the Sleep In & Suites, Winchester, VA. Every visits, the front desk staff greets me by name and are friendly and courteous. The manager, Beck, comes out of his office and always says hello and chat. I always enjoy my visits with their hospitality. On my recent trip, the heat was working in my room. I went to the front desk and manager, Beck, went out of his way to help me move to another room. They were very helpful in making sure my stay was perfect!

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager G, General Manager at Sleep Inn & Suites, responded to this review, December 4, 2013
Dear Susan F,

Thank you very much for choosing our services and staying at the Sleep Inn and Suites on your trips to Winchester, VA. We do greatly appreciate your business and trusting us. I sincerely apologize for the heat problems in your first room. I am really thrilled to hear all the nice words you mentioned and will make sure to share with my team. Again, thank you very much for staying with us and taking the time to submit your review about our property and services.

We look forward to greeting you again,

Beck Kasymbekov
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189 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Warrenton
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013

We really enjoyed our recent stay at the Sleep Inn. It was clean and comfy and the staff were all pleasant and welcoming. The Inn is also close to all the attractions in Winchester. We were able to check in early and received some good advice on local eateries.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager G, General Manager at Sleep Inn & Suites, responded to this review, November 19, 2013
Dear pickersd,

Thank you for taking the time to review the Sleep Inn and Suites, Winchester, VA. It is indeed nice to know that you enjoyed your stay with us. I am pleased to hear that both our team and our accommodations met your expectations of the hotel. We all will be delighted to welcome you back.

Thank you,

Beck Kasymbekov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oneonta, New York
Top Contributor
112 reviews 112 reviews
20 hotel reviews
Reviews in 48 cities Reviews in 48 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 16, 2013

We have found this hotel to be just perfect for us as we travel south then north on I-81...first because of its location, but as we have stayed there many times, the staff is wonderful from the front desk to the breakfast area to those who keep the rooms looking great! We recommend this hotel to anyone!

Room Tip: We are Choice Privileges members and their internet rates are reasonable...beating AAA. We just rec...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager G, General Manager at Sleep Inn & Suites, responded to this review, November 18, 2013
Dear RLAMyers,

Thank you so much for reviewing our hotel and your kind words. I would like to thank you for being a Choice Privileges member. There is nothing better than hearing from a guest who has stayed in lots of hotels. We are blessed to have the team we have.

We are all very happy to know that you enjoyed your stay and hope you will stay with us again should your travels return you to our area.

Thank you,

Beck Kasymbekov
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SC
Top Contributor
62 reviews 62 reviews
48 hotel reviews
Reviews in 49 cities Reviews in 49 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 13, 2013

We travel between PA & SC once a year, staying at different Choice accommodations each time. This is approx. our 11th stay, & one of the better Choices. Everything positive has already been stated in previous reviews. The attendant in the larger than average breakfast area was very attentive as compared to others, keeping it well stocked & the tables cleaned. I appreciate the hard boiled eggs even if not hot. They are not available at all Choice hotels. The wall waterfall feature & indoor pool with windows through to the lobby are attractive & unusual. I liked the exercise room right of the lobby as it felt safer than stuck at the end of a lonely corridor. The rooms were clean with updated carpet, firm mattress, good sheets & towels. Our room on the second floor was very quiet. The bathroom grouting is showing signs of age but otherwise was clean. Good wifi in the room. Nice size TV, etc. For the Winchester area, the price was a good deal for a Choice member.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager G, General Manager at Sleep Inn & Suites, responded to this review, November 14, 2013
Dear SCVoyageur,


Thank you very much for your 11th stay with us and supporting us. It is really thrilling to know we have guests staying with us for years and still choosing our services. We would like to consider your feedback as the highest award for our performance. We greatly appreciate you mentioning about our breakfast, breakfast area, exercise room, water fall, room and our indoor heated pool.

I would like to inform that we are now working on a renovation project at our property. Hopefully, we will have updated bedding and rooms very soon.

Thank you,

Beck Kasymbekov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Top Contributor
75 reviews 75 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 12, 2013

This hotel may not score as highly in style points as some of the newer La Quintas or Holiday Inns, but it has a great combination of small details.

Bright, wide, colorful corridors; a heated pool in the lobby; glass walled, well stocked breakfast area; long, continuous work area/TV stand with TV that swivels all the way to either side so you can work with it on if desired; quiet heater fan; big, well lit bathroom with vigorous shower; clean and comfy beds - all for around $70.

Improvements? Get the HD package - nothing worse than trying to watch stretched analog on a wide screen HD. Bigger pillows - I don't know who invented half sized pillows but they aren't nice.

Overall, a good value and worth a return visit.

Room Tip: Pack a swimsuit, the pool is a good one.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager G, General Manager at Sleep Inn & Suites, responded to this review, November 14, 2013
Dear Stephen A,

First of all, I would like to thank you for choosing our services and staying at the Sleep Inn & Suites, Winchester, VA. We very much appreciate your honest and detailed review. I will be sure to pass along your kind feedback to our entire team. They love to hear back from our satisfied guests. I will start working on the improvement list.

Thank you,

Beck Kasymbekov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camp Hill
Top Contributor
259 reviews 259 reviews
56 hotel reviews
Reviews in 84 cities Reviews in 84 cities
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed November 3, 2013

This seems like a popular stop for travelers on I-81. We reserved our room mid-afternoon and was given what I requested. But the toilet broke on the first try and we had to move. By then the front desk was not as friendly about finding a good room. The second room was fine and quite good for the price. Too bad the breakfast was hyped with stories of Belgian waffles and eggs and sausage, etc. At 8 A.M. I was looking forward to a special offering. The waffles were the same thing that one finds in many breakfasts. No fruit or whipped creme-just syrup. The eggs were cold hard boilded eggs. Not sure if it was too much hype or mis-communication.
Be very careful in the bath tub-very very slipery.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager G, General Manager at Sleep Inn & Suites, responded to this review, November 8, 2013
Dear Courthouse067,

Thank you very much for choosing to stay at the Sleep Inn & Suites, Winchester, VA and taking the time to review our hotel. I apologize that you had to move because of the problem with the toilet. I am pleased that you liked the second room. I will address friendliness issues with the entire team of our Front Desk Associates. I believe we have to do all our best to make our guests happy. Yes, we do have a Complimentary Hot Breakfast with hot waffles, hard-boiled eggs, sausage patties and etc. I would like to apologize for failing to exceed your expectations about our breakfast. We have started putting anti-slip tapes in our bathtubs.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thank you,

Beck Kasymbekov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bear, de
Top Contributor
81 reviews 81 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 24, 2013

the front desk staff were very friendly and helpful on arriving and departing. the lobby area was clean and appealing and the breakfast area was clean. the room although clean was in need of some minor renovations; the shower curtain looked like something my dog got a hold of and the towel and shower curtain rod were very rusty in addition the wall could have used some spackle as there was numerous holes in the wall. the bed could use some big boy pillows instead of something you would put on your sofa. there were numerous beer bottle caps in the back stairway, which were there over the entire weekend.
aside from these minor problems the hotel was a good place to stay and centrally located to local attractions and i would stay there again.

Room Tip: get a room on the 4th floor, no one above you to hear walking around.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager G, General Manager at Sleep Inn & Suites, responded to this review, October 28, 2013
Dear EstesPk,

Thank you for taking time to post reflections of your recent stay on TripAdvisor. First of all, I would like to thank you for your sincere and nice words about our service and staff members. I truly apologize for the condition of the bathroom and room walls. I have already addressed the cleanliness of the fire stairs. We are certainly looking forward to renovate all our rooms by the end of this year. Should business or pleasure bring you back to the city, we would greatly appreciate the chance to serve you.

Sincerely,

Beck Kasymbekov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Address: 140 Costello Dr., Winchester, VA 22602
Phone Number:
Location: United States > Virginia > Winchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Winchester
#9 Romantic Hotel in Winchester
#10 Family Hotel in Winchester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 72
Official Description (provided by the hotel):
Sleep Inn & Suites hotel in Winchester VA near Shenandoah UniversityThe Sleep Inn & Suites® hotel is conveniently located in the charming town of Winchester, less than one mile from Shenandoah University. This Winchester VA hotel is close to the Winchester Medical Center, the Winchester Regional Airport, Dinosaur Land theme park and Summit Point Raceway.For history buffs, the Winchester area is home to George Washington's Office Museum, the Stonewall Jackson House, the Stonewall Jackson Museum at Hupp's Hill, the Old Court House Civil War Museum, the historic Belle Grove Plantation and Cedar Creek Battlefield.For shoppers, Millwood Crossing, a renovated apple-packing warehouse, is home to several specialty shops, galleries and apple products. Visitors will enjoy an array of restaurants and cocktail lounges located in the surrounding area.Guests of this Winchester VA hotel will wake up each morning to a Free Morning Medley Hot Breakfast, including hard-boiled eggs, hot and cold cereals, Danishes, assorted breads and muffins, fresh Belgian waffles, fresh fruits, juice and, of course, the selective coffee.The hotel also offers additional amenities and features, such as free local calls, free weekday newspapers and free wireless high-speed Internet access.For a special treat, take a dip in the indoor heated pool. To keep everyone in shape, the on-site fitness center features a variety of cardiovascular and weight training equipment.Those traveling on business will appreciate conveniences like data ports, voice-mail, telephones and the business center, complete with computer, Internet access and fax and copy machines.All tastefully decorated guest rooms come equipped with coffee makers, hair dryers, irons, ironing boards and cable television with HBO. All rooms feature additional amenities like microwaves and refrigerators. Whirlpool suites and handicap accessible and non-smoking rooms are also available.Coin-operated laundry facilities and valet cleaning services are provided for guest convenience. The Sleep Inn & Suites hotel provides friendly customer service, relaxing accommodations and affordable rates to all types of travelers.We look forward to your visit. ... more   less 
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Also Known As:
Sleep Inn , Inn And Suites
Sleep Inn Hotel Winchester
Sleep Inn Winchester
Winchester Sleep Inn

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