TownPlace Suites is clean, comfortable & convenient for visiting Winchester and the surrounding area. Although we didn't bring our German Shepherd this trip, it is a pet-friendly hotel and we saw many happy and well-behaved pets visiting. Our room was spotless, the bed comfortable (if a bit on the soft side) and the bathroom was well-supplied with soap, shampoo, and even make-up remover towelettes.

Staff at reception and elsewhere were friendly and helpful.

We spent two nights and enjoyed the complimentary coffee and breakfast each day. Again, breakfast was as you'd expect from this Marriott property: cereals, yogurt, breakfast sandwiches, and the like. Great for a quick bite and off to the days activities.

If you're looking for a nice, affordable and pet-friendly hotel for a short stay this TownePlace Suites fits the bill.

We recently stayed for 4 nights and couldn't have asked for better service! The staff was always smiling and willing to help. This is the 3rd year we have stayed at this hotel and have never had anything to complain about.

Located just off 81, the hotel seemed convenient for everything we needed to do in the area: wedding and visiting with family and kids. It appears to be a well done renovation of an older property--everything was clean and comfortable. Nice work out facilities, fully equipped mini kitchen. Our room was a two bedroom suite with a mini-kitchen and a living room. Free internet, flat screen TVs and a generous breakfast bar. Friendly, helpful staff. We would stay here again.

We stayed here for one night on leisure. I requested a crib/pack n play for our 18 month old when we reserved the room a month out. Upon check-in, the young gal said the "crib should be in the room"......however it wasn't. No big deal, we called down and she said she'd send one up. She calls back to say they only have TWO CRIBS in the whole 120+ room hotel and they were being used. I said I'm a Marriott Gold and this isn't my first rodeo -- call around to another hotel and borrow one or go buy one. To this gals credit she called her GM, who essentially told me our options were to deal or go to another hotel.

I travel a lot with kids and this is the only time i have run into this incompetence -- and with a GM no less.

Beyond this, the room had black hairs all over the tub (we're blond) and the fold out couch had hairs too. The sleeper couch blanket was awfull -- had hairs, smelly, dirty, and not acceptable. I called downstairs and they had no others to send up.

The hotel front desk staff were pretty rude overall -- no "hi" or "thanks for staying" or even a good bye???

The place is relatively new and they have nice appliances with a comfortable bed and a decent breakfast.

My take is the owners are a small business that doesn't know customer service, have no money to buy extra cribs or blankets, or how to hire people that understand service.