I guess I just don't get excited about a clean room, comfortable bed, TV with all the channels, etc. Umm...these are sort of basic expectations, right? Even at a lower price point, I still expect my comforter to be washed (no unwashed coffee stains from previous guests), unspoiled food out of the food freezer, hi-speed wi-fi that is and most of all service. Personnel who when asked know the answer or tell you they don't and then take the initiative to find out.
I knew I was taking a risk. I wanted a Residence Inn, but there are none in this area. Tempted by the idea of a kitchen (didn't read the fine print...full kitchen ONLY in 2-bedroom), I took a chance. Luckily, I realized it was a chance and still booked a dual reservation for night 2 and beyond at a nearby Courtyard. We'll be moving there tomorrow.
Maybe I just hit them on a bad day --but, if you are used to full service hotels or the "full service business" hotel like a Courtyard you are probably not going to be thrilled. This was like a Farfield Inn version of a Residence Inn.
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