We arrived Friday afternoon excited to stay at the fairly new Aloft after staying down the road at Holiday Inn the past couple years for the wine festival. Part of the reason for the change was because we were bringing our dog along and Aloft touts itself as a "dog friendly" hotel.
When we arrived, we were not greeted by anyone but the bartender and stood at an empty front desk until a rather unpleasant woman made her way begrudgingly to the desk as if we had interrupted her nap. No hello, no smile, no "welcome." She checked us in with no personality at all and we went on our way. Even though we obviously had our dog with us, and it was listed in our reservation notes, no one ever offered the treats, dog bed, or toys that are advertised on their website as "welcoming your pet as part of your family." That was disappointing.
The grounds are nice, the lobby trendy but loud on weekends, and the rooms have a nice setup. Everything was pretty clean. The pillows are too big (they should have more options) and the bed left a lot to be desired. I agree with other posters that the window in the bathroom is a bit awkward if you are not staying with a significant other. Overall, disappointing from the first impression.
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- Also Known As:
- Aloft Winchester Hotel Winchester