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“Super Service” 4 of 5 stars
Review of Hilton Garden Inn Winchester

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Hilton Garden Inn Winchester
3.0 of 5 Hotel   |   120 Wingate Drive, Winchester, VA 22601   |  
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Ranked #4 of 27 Hotels in Winchester
Powhatan, Virginia
1 review
“Super Service”
4 of 5 stars Reviewed October 11, 2011

This Hilton Garden Inn is well run. Very clean and spacious. Very friendly staff. Great location, walk to many shops, restaurants and Shenandoah University. The Old Downtown Winchester is a five minute car ride away. I have been a Hilton Diamond member for many years and this is one of the best HGI's we have stayed at. The breakfast was exceptional, we loved it. We will be back!

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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344 reviews from our community

Traveler rating
    201
    100
    24
    12
    7
See reviews for
116
80
22
99
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Any
English first
Baltimore, Maryland, United States
1 review
3 of 5 stars Reviewed October 10, 2011

We always stay at one of the Hilton family hotels when we travel. When we can, we stay at Hilton or Hilton Garden because they are usually nicer than all of the rest. While the staff was nice and the room was clean, the bed was awful! The bed was so soft and saggy it was ridiculous! We probably could have slept better on the floor.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southeast
1 review
5 of 5 stars Reviewed October 7, 2011

I think that the gym is great, i stayed starting in September for an extended time and all of the staff was exceptionally friendly, and if you had any problems with equipment etc... they fixed it immediately. I will always stay at this hotel while i am in town. Great staff, great food, and great lodging. Also it is the closest hotel to all the department stores in town. #1 hotel in my mind.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sherri_cooper, General Manager at Hilton Garden Inn Winchester, responded to this review, October 10, 2011
Thank you for the great review. I look forward to seeing you on your next stay.
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Okinawa, Japan
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 25, 2011

The hotel is next to a train track, to start. All of the gym equipment needs maintence and is dysfuntional. I reported this to the desk twice and they did nothing. Wait, actually I think they made them worse, it is a lawsuit waiting to happen.

  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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sherri_cooper, General Manager at Hilton Garden Inn Winchester, responded to this review, October 10, 2011
I am very sorry the gym equipment was not working for you. Our fitness center has the most up to date equipment precor certified. I checked the equipment after reading your review and it seems to be working perfectly. Please let me know next you stay with us and I will personally check the equipment.
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Newton, NJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2011

Everyone was friendly. Room was clean and crisp. Coffee for coffee maker was not great. I wish a continental breakfast would have been included.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Sumter, South Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 23, 2011

not what you would expect from a HGI. though Staff was friendly and knowledgeable of the area, the room looked clean; but... Bed Bugs. I know this happens in hotels but I was very disappointed

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherri_cooper, General Manager at Hilton Garden Inn Winchester, responded to this review, August 24, 2011
Thank you for taking the time to share your experience. There has been no reports of bed bugs at the Hilton Garden Inn Winchester VA. The hotel has monthly trainings with the housekeeping staff to further educate them on spotting bed bugs. The rooms are inspected by the executuve housekeeper prior to every guest arrival. Please contact me with more details since I am unable to locate any report of this complaint.
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Greenville, South Carolina
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 14, 2011

Enroute stop. Front desk staff were friendly and helpful. Great recommendations on restaurants and demonstrated knowledge of the area's history.

Lumpy comforters make Hampton Inns and Hampton Garden Inns seem cheesy. They got a lousy buy on this bedding. Had to ask for a regular blanket.

Room was clean and OK. Good breakfast with attentive help.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Winchester

Address: 120 Wingate Drive, Winchester, VA 22601
Phone Number:
Location: United States > Virginia > Winchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Winchester
#3 Romantic Hotel in Winchester
#7 Family Hotel in Winchester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Winchester 3*
Number of rooms: 102
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Also Known As:
Hilton Garden Inn Winchester Hotel Winchester

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