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“Not up to par for Red Roof Standards” 2 of 5 stars
Review of Red Roof Inn Winchester, VA

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Red Roof Inn Winchester, VA
2.0 of 5 Hotel   |   991 Millwood Pike, I-81 at Millwood Pike, exit #313/313-A, Winchester, VA 22602   |  
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Ranked #18 of 27 hotels in Winchester
New York
Top Contributor
80 reviews 80 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
“Not up to par for Red Roof Standards”
2 of 5 stars Reviewed April 23, 2013

Had a superior king room. Housekeeping extremely poor. Dust, dirt & bordered entire perimeter of room. Mirrors greasy & foggy, window even worse. Could feel every spring in the mattress. Other side of the Inn looked pretty seedy, as if rooms were rented by the hour. The breakfast was done nicely & the inn is quiet at night. First & only Red Roof we've ever been unhappy with. If this was our one & only Red Roof experience, we never would have become repeat customers.

Room Tip: Would not recommend this Red Roof Inn, even for a night
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy T, General Manager at Red Roof Inn Winchester, VA, responded to this review, August 31, 2013
We have recently made some changes in our housekeeping policies to make sure that rooms get cleaned thoroughly without cutting corners. Also, mattresses in our superior king rooms have been replaced with new ones as well as they have 40" flat screen LCD TV's. Please give us another chance to make you our repeat guest again.

Judy
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132 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Dallas, Texas
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 21, 2013 via mobile

I stopped in here for rest during my trip north last week.
Hotel is clean, room was ok but the bed was a bit old and not real comfortable.
The noise level was louder then I prefer and it seemed that some of the guest might be living there longer term.
There was nowhere to plug in a laptop or anything else at the desk.
Ive had better for the price. It is close to restaurants and shopping.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 18, 2013

Staff at reception were attentive and polite. Room was clean and bathroom was spacious.
Like all hotels carpet should be replaced by tiles for easier upkeap.
Restaurants are close by as well as easy acces to interstate.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 28, 2013

We stayed at this hotel several times on our trip to and from the southern USA. This motel has upgraded their rooms , and have elevated their standards of cleanliness. Our superior room on our last stay, was well equipped and clean. The breakfast was adequate and had several choices, including fresh fruit. Very good value. The new management are doing a good job!! Wifi is a real asset!

Room Tip: Book non smoking, superior rooms . Look for early booking specials.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy T, General Manager at Red Roof Inn Winchester, VA, responded to this review, March 30, 2013
Thank you for the excellent review of our Red Roof Inn in Winchester VA. Thank you for the nice comments about our management team. We are glad that you enjoyed staying in our superior king room. Our housekeeping staff will be delighted to hear your comments as well. Very high praise which we genuinely appreciate and we will continue to strive to provide the best service possible to you and all of our guests.
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Hinesville, Ga
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 27, 2013

The room was decent. I read that the rooms had been redone recently. However, they either didn't spend money on new beds or kept the old ones. The room was clean and nice, but after a couple of nights on that mattress my back was killing me. The room is nice but small. For one person or a couple it would be alright. I was with kids and the room was big enough for everyone. It's right off the highway, but it's not as close to restaurants as some other places.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy T, Manager at Red Roof Inn Winchester, VA, responded to this review, March 30, 2013
Thank you very much for the honest review regarding your stay at our hotel. As you mentioned we are in the process of updating our mattresses. We appreciate the comments on the cleanliness of our rooms. Your review will be shared with the rest of our team. In terms of restaurants, many chain restaurants are located about a mile into town, though are many locally owned restaurants within walking distance. Thanks for mentioning that we are also conveniently located for travelers, right off I-81. Our team will continue to strive to provide increasingly better service, and hope to accommodate you and your family again in the future.
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Danby, Vermont
1 review
4 of 5 stars Reviewed March 19, 2013

Great traveler's rest. It is located in a busy area right of I-81 so be prepared. the place is spotless and comfortable and the staff hard working and helpful. I highly recommend this hotel for an overnight or a short visit.

Room Tip: One side face the highway. you might want to ask for a room on the other side if you are a light sl...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy T, Manager at Red Roof Inn Winchester, VA, responded to this review, March 26, 2013
There are few things that brighten my mornings more than hearing a review such as yours.Rarely do we have the opportunity to hear this kind of positive feedback from our efforts, and to say that it warms our hearts would be an understatement. We take pride in what we do and feedback like yours fills our heart with joy. We are looking forward to see you soon until then travel safe.
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pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 12, 2013

We've been staying at the Red Roof in Winchester for years and have never had a terrible experience, so I'm surprised at the negative reviews. The price is reasonable, and as with most Red Roofs, the rooms are big and clean, wifi is free and works well, and bed is firm and comfortable. This location also has a better breakfast selection than most Red Roofs... Cereal, little muffins, orange juice (pass on that since they water it down), coffee and bagels with cream cheese or jam. We usually bring some Greek yogurt, fruit & nuts, have a bagel & coffee on the side, and we're good to go.

Maybe we've just been lucky the 20 or so times we've stayed at this property, but I've never noticed a terrible amount of noise. Last weekend for instance a bunch of people came back from a night out, talking and laughing in the parking lot, and then went to their rooms and all was quiet. Maybe I'm weird, but it doesnt bother me to hear people having a good time. And after all, it IS a motel, not a gated community... just ask the front desk to handle it if it gets too ridiculous, or turn on the fan for white noise if you are a really light sleeper.

Anyway wanted to balance some of the negative reviews since we've stayed here a LOT... And have never had a bad experience here. :)

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judy T, Manager at Red Roof Inn Winchester, VA, responded to this review, March 26, 2013
Thank you from the bottom of my heart for your continued admiration and loyalty to our facility and team. .As always we will welcome you back as if you had never left, and hope that your time in between your stays are safe and joyful.
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Additional Information about Red Roof Inn Winchester, VA

Address: 991 Millwood Pike, I-81 at Millwood Pike, exit #313/313-A, Winchester, VA 22602
Phone Number:
Location: United States > Virginia > Winchester
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #18 of 27 hotels in Winchester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Winchester, VA 2*
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Also Known As:
Red Roof Inn Winchester Hotel Winchester
Winchester Red Roof Inn

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