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“Still My Favorite Hampton” 3 of 5 stars
Review of Hampton Inn Winchester-North

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Hampton Inn Winchester-North
2.5 of 5 Hotel   |   1204 Berryville Avenue, Winchester, VA 22601   |  
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Ranked #6 of 27 hotels in Winchester
LAFAYETTE
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Still My Favorite Hampton”
3 of 5 stars Reviewed March 26, 2013

They have recently went through "renovation". The lever operated faucet, hot water is on the right instead of left side of fawcet, pointed out previous stay. Main entrance needs finishing, pointed out to management, not smooth transition from outside surface to intermedite entrance area between sliding doors. Needs filler piece for smooth transition. We have stayed here numerous times in a king suite, can't remember any major room problems. Great service. Like new hospitality area, porcilian floor tile laid 90 degrees wrong (looks). Good breakfast and service. Charleyy might have caught them in a less than organized moment, saw last of reno in action.

Room Tip: Be aware of lever water facuet problem, might not be in every room. Also entrance problem, these low...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review, March 28, 2013
We are so glad that we are your favorite. Thanks so much for the nice comments. We have completed our renovation and getting great feedback on it.
We always appreciate feed back from our guests.
Looking forward to seeing you again
Cindi Rampulla
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278 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 6, 2013 via mobile

My husband recently stayed here during a snowstorm to be close to his workplace. In the morning, he decided to stay another night because of continued dire weather reports. By early afternoon, the forecast changed and he returned to inquire about reverting his choice. He was told he could not - this hotel sends ALL of their housekeeping staff home by early afternoon, so no one was available to convert his room from "stayover clean" to "new guest clean." Don't ask me how they handle late check-out requests. The patronizing customer service employee informed me that had he made a new reservation instead of extending his current one, he would have been able to cancel - where was that information when they were assisting my husband this morning? He has stayed here previously for weather conditions, and they knew he wasn't staying for recreational purposes. When I called the hotel, instead of attempting to rectify the situation, the employee offered nothing - not even an air of understanding (pretended or otherwise) or sympathy for the people involved. When reasonable accommodations for unforeseen circumstances cannot be made or even attempted, a business loses my respect and my money. The Hampton Inn employee(s) would do well to realize that their hotel is not the only hotel in Winchester.

Stayed March 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review, March 7, 2013
Thank you for your feedback. We are sorry the cancellation policy did not meet you and your husbands needs. We try to make sure all of our guests have a rewarding experience at our hotel and hope that next time you all are in the area you will consider staying with us.
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Gatineau, Canada
1 review
5 of 5 stars Reviewed March 6, 2013

our stay was excellent and had a wonderfull rest staying at this Hamton Inn hotel .( winchester va ) the room and the service was excellent breakfast was also just great and light for travelling we had stayed at other Hampton inn before and the service seems to be as good at any of these hotels..

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review, March 7, 2013
Thank you so much for you kind comments. It is always nice to hear when a guest enjoys their visit with us
Hope to see you again soon
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Severna Park, Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 2, 2013

Not the greatest stay at this Hampton Inn. The initial impression at check-in was fine, staff very friendly and courteous. The lobby was nice with 2 elevators serving the upper floors. Unfortunately the room conditions were very sub-standard for a Hampton Inn as my wife and I had to change rooms not once, but twice!.

In the 1st room, a spring in the bed was bad and caused a loud boinging noise (like you might hear on the 3 Stooges) every time you sat , laid down, or moved on it. Unacceptable...moved to room next door. That room had a funky smell in it (maybe cleaning fluids) and the heating/cooling wouldn't operate to circulate air. I can't comment on the bed in that room because we immediately asked for another move and went to room #3 down the hall. This room was acceptable, but the walls had large stains or discolorations as if water-damaged. It didn't affect anything, except visually, but left an overall bad impression.

The hotel is dated and I would consider it, condition-wise, more along the lines of a budget hotel. This stay won't keep me from staying at Hampton Inns in the future, but it will probably keep me from this one again.

Room Tip: My tip would be to try another hotel in the area.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review, March 4, 2013
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest rooms. We will take your comments under consideration as we work with both our maintenance team to improve our guest experience. We hope you will come visit us in the future
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Virginia Beach, Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 28, 2013

I stayed here in October with my mother and a girlfriend for a quick overnight trip to beautiful Winchester for my sister's baby shower. Even though something was going on with the heater and our room was a bit too toasty, I still give this place two enthusiastic thumbs up.

Overall, the hotel felt cozy and comfortable and has ambiance to match. It was very clean and well-kept. The location was quiet and gives the feeling of being tucked away--no traffic noise at all.

Our check-in was a breeze and we helped ourselves to hot tea from the lobby after we settled in. We had a two-queen room which was good-sized, as was the bathroom--let's just say there's plenty of room to walk through without bumping into one another. The beds had the right amount of firmness; the pillows were good quality and quite plump. It was nice to have a small table and chairs available--we made use of them as we sat enjoying our tea.
We didn't try the breakfast the next morning, but the breakfast area was packed so I'd say it must be alright! I will definitely stay on my next trip to Winchester.

By the way, I booked directly through Hilton's website and got a very good rate for the room. :)

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review, March 8, 2013
Thank you so much for your sharing experience. Our team works very hard at exceeding our guests expectations, and we are thrilled to hear when we have accomplished that goal.
We do hope to see you again, soon.
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Cooperstown, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 27, 2013

We have stayed at this hotel twice recently. It is very convenient off I-81, however it is not noisy from traffic. Steve at the front desk was very polite and helpful. Nellie was in charge of breakfast and made sure we had everything we needed. My only complaint was that there was no decaf tea and I have come to rely on Hampton having this. We will continue to use this hotel. It is very clean, which is my first concern.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review, March 4, 2013
Thank you so much for your kind words. Our team works hard to exceed our guests expectations, and we are always thrilled when we have done that
We thank you for taking the time to write these notes, we know you have choices and thank you for choosing us.

The Team at the Hampton Inn North Winchester
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotia, NY
Top Contributor
76 reviews 76 reviews
16 hotel reviews
Reviews in 46 cities Reviews in 46 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 25, 2013

Convenient location, clean comfortable room, friendly and personable staff, great price even without triple AA which we had, excellent self serve breakfast. The heating system was a bit noisy but we were so exhausted, it was overlooked.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review, February 27, 2013
Thank you so much for the kind words.
Our team is dedicated to great service and an exceptional product... Thanks so much for letting us and the TripAdvisor world know that we are doing it well.
We appreciate when our guests take the time to let folks know how we are doing

Hope to see you again, soon.

Cindi Rampulla
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn Winchester-North

Address: 1204 Berryville Avenue, Winchester, VA 22601
Phone Number:
Location: United States > Virginia > Winchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Winchester
#6 Romantic Hotel in Winchester
#7 Business Hotel in Winchester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Winchester-North 2.5*
Official Description (provided by the hotel):
Here at the Hampton Inn®N/Convention Center, we're eager to make your stay more pleasant. Our 100 amenity-filled rooms will relax you. Feel like a run or swim? Our exercise room and outdoor pool are ready for you. When you need to get a little work done you can use our complimentary high speed internet, or employ our business center, conference room or meeting room (which accommodates up to 250 people). Lastly, when you're looking for advice on what to do and where to eat near our hotel in Winchester, just ask our in-house experts (that would be, of course, anyone on our friendly Hampton team).If you make the Hampton Inn® & Conference Center your headquarters on your next trip to Virginia, you'll be in good company. After all, George Washington's first office was here in our historic town. President James Madison lived here at Belle Grove Plantation. The brilliant strategist and Civil War general, Stonewall Jackson, also made Winchester his home base. You may still see his headquarters and Washington's office today. Like much of the town, we've preserved both. They're just minutes from our hotel in Winchester. While you're here, make sure to explore our historic district, just 1.5 miles from our hotel. But wear your walking shoes. Our district spans an incredible 45 blocks. Once you're done downtown, don't miss our other attractions such as the Patsy Cline Driving Tour, the Apple Blossom Mall and the beauty of the Shenandoah Valley. It's all just minutes away. So come check into the Hampton Inn & Conference Center, your home base in historic Virginia. ... more   less 
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Also Known As:
Hampton Inn North Hotel Winchester
Hampton Inn Winchester
Winchester Hampton Inn

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