My husband recently stayed here during a snowstorm to be close to his workplace. In the morning, he decided to stay another night because of continued dire weather reports. By early afternoon, the forecast changed and he returned to inquire about reverting his choice. He was told he could not - this hotel sends ALL of their housekeeping staff home by early afternoon, so no one was available to convert his room from "stayover clean" to "new guest clean." Don't ask me how they handle late check-out requests. The patronizing customer service employee informed me that had he made a new reservation instead of extending his current one, he would have been able to cancel - where was that information when they were assisting my husband this morning? He has stayed here previously for weather conditions, and they knew he wasn't staying for recreational purposes. When I called the hotel, instead of attempting to rectify the situation, the employee offered nothing - not even an air of understanding (pretended or otherwise) or sympathy for the people involved. When reasonable accommodations for unforeseen circumstances cannot be made or even attempted, a business loses my respect and my money. The Hampton Inn employee(s) would do well to realize that their hotel is not the only hotel in Winchester.
- Also Known As:
- Hampton Inn North Hotel
- Hampton Inn North Hotel Winchester
- Hampton Inn Winchester
- Winchester Hampton Inn
- Official Description (provided by the hotel):
- Here at the Hampton Inn®N/Convention Center, we're eager to make your stay more pleasant. Our 100 amenity-filled rooms will relax you. Feel like a run or swim? Our exercise room and outdoor pool are ready for you. When you need to get a little work done you can use our complimentary high speed internet, or employ our business center, conference room or meeting room (which accommodates up to 250 people). Lastly, when you're looking for advice on what to do and where to eat near our hotel in Winchester, just ask our in-house experts (that would be, of course, anyone on our friendly Hampton team).If you make the Hampton Inn® & Conference Center your headquarters on your next trip to Virginia, you'll be in good company. After all, George Washington's first office was here in our historic town. President James Madison lived here at Belle Grove Plantation. The brilliant strategist and Civil War general, Stonewall Jackson, also made Winchester his home base. You may still see his headquarters and Washington's office today. Like much of the town, we've preserved both. They're just minutes from our hotel in Winchester. While you're here, make sure to explore our historic district, just 1.5 miles from our hotel. But wear your walking shoes. Our district spans an incredible 45 blocks. Once you're done downtown, don't miss our other attractions such as the Patsy Cline Driving Tour, the Apple Blossom Mall and the beauty of the Shenandoah Valley. It's all just minutes away. So come check into the Hampton Inn & Conference Center, your home base in historic Virginia. ... more less
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