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Hampton Inn Winchester-North: Traveler Reviews

2.5 of 5
1204 Berryville Avenue, Winchester, VA 22601
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Hampton Inn Winchester-North
Ranked #6 of 28 hotels in Winchester
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174 reviews from our community

    Trip type
Traveler rating
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    59
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Date Rating
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Poor Customer Service Puts this otherwise Acceptable Hotel on My List of Places to Avoid”
3 of 5 stars Reviewed March 6, 2013 via mobile

My husband recently stayed here during a snowstorm to be close to his workplace. In the morning, he decided to stay another night because of continued dire weather reports. By early afternoon, the forecast changed and he returned to inquire about reverting his choice. He was told he could not - this hotel sends ALL of their housekeeping staff home by early afternoon, so no one was available to convert his room from "stayover clean" to "new guest clean." Don't ask me how they handle late check-out requests. The patronizing customer service employee informed me that had he made a new reservation instead of extending his current one, he would have been able to cancel - where was that information when they were assisting my husband this morning? He has stayed here previously for weather conditions, and they knew he wasn't staying for recreational purposes. When I called the hotel, instead of attempting to rectify the situation, the employee offered nothing - not even an air of understanding (pretended or otherwise) or sympathy for the people involved. When reasonable accommodations for unforeseen circumstances cannot be made or even attempted, a business loses my respect and my money. The Hampton Inn employee(s) would do well to realize that their hotel is not the only hotel in Winchester.

Stayed March 2013
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Ask JessicaMarie1984 about Hampton Inn Winchester-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review
March 7, 2013
Thank you for your feedback. We are sorry the cancellation policy did not meet you and your husbands needs. We try to make sure all of our guests have a rewarding experience at our hotel and hope that next time you all are in the area you will consider staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau, Canada
1 review
“MOM AND DAD ON THE GO”
5 of 5 stars Reviewed March 6, 2013

our stay was excellent and had a wonderfull rest staying at this Hamton Inn hotel .( winchester va ) the room and the service was excellent breakfast was also just great and light for travelling we had stayed at other Hampton inn before and the service seems to be as good at any of these hotels..

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jgb50 about Hampton Inn Winchester-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review
March 7, 2013
Thank you so much for you kind comments. It is always nice to hear when a guest enjoys their visit with us
Hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Severna Park, Maryland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“As Hampton Inns go, this one is sub-standard.”
2 of 5 stars Reviewed March 2, 2013

Not the greatest stay at this Hampton Inn. The initial impression at check-in was fine, staff very friendly and courteous. The lobby was nice with 2 elevators serving the upper floors. Unfortunately the room conditions were very sub-standard for a Hampton Inn as my wife and I had to change rooms not once, but twice!.

In the 1st room, a spring in the bed was bad and caused a loud boinging noise (like you might hear on the 3 Stooges) every time you sat , laid down, or moved on it. Unacceptable...moved to room next door. That room had a funky smell in it (maybe cleaning fluids) and the heating/cooling wouldn't operate to circulate air. I can't comment on the bed in that room because we immediately asked for another move and went to room #3 down the hall. This room was acceptable, but the walls had large stains or discolorations as if water-damaged. It didn't affect anything, except visually, but left an overall bad impression.

The hotel is dated and I would consider it, condition-wise, more along the lines of a budget hotel. This stay won't keep me from staying at Hampton Inns in the future, but it will probably keep me from this one again.

Room Tip: My tip would be to try another hotel in the area.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask charleyyy about Hampton Inn Winchester-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review
March 4, 2013
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest rooms. We will take your comments under consideration as we work with both our maintenance team to improve our guest experience. We hope you will come visit us in the future
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Norfolk, Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great experience!”
5 of 5 stars Reviewed February 28, 2013

I stayed here in October with my mother and a girlfriend for a quick overnight trip to beautiful Winchester for my sister's baby shower. Even though something was going on with the heater and our room was a bit too toasty, I still give this place two enthusiastic thumbs up.

Overall, the hotel felt cozy and comfortable and has ambiance to match. It was very clean and well-kept. The location was quiet and gives the feeling of being tucked away--no traffic noise at all.

Our check-in was a breeze and we helped ourselves to hot tea from the lobby after we settled in. We had a two-queen room which was good-sized, as was the bathroom--let's just say there's plenty of room to walk through without bumping into one another. The beds had the right amount of firmness; the pillows were good quality and quite plump. It was nice to have a small table and chairs available--we made use of them as we sat enjoying our tea.
We didn't try the breakfast the next morning, but the breakfast area was packed so I'd say it must be alright! I will definitely stay on my next trip to Winchester.

By the way, I booked directly through Hilton's website and got a very good rate for the room. :)

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Oui_Mouton about Hampton Inn Winchester-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review
March 8, 2013
Thank you so much for your sharing experience. Our team works very hard at exceeding our guests expectations, and we are thrilled to hear when we have accomplished that goal.
We do hope to see you again, soon.
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Cooperstown, New York
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Very good stopping place”
4 of 5 stars Reviewed February 27, 2013

We have stayed at this hotel twice recently. It is very convenient off I-81, however it is not noisy from traffic. Steve at the front desk was very polite and helpful. Nellie was in charge of breakfast and made sure we had everything we needed. My only complaint was that there was no decaf tea and I have come to rely on Hampton having this. We will continue to use this hotel. It is very clean, which is my first concern.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask maggiem1947 about Hampton Inn Winchester-North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindi R, General Manager at Hampton Inn Winchester-North, responded to this review
March 4, 2013
Thank you so much for your kind words. Our team works hard to exceed our guests expectations, and we are always thrilled when we have done that
We thank you for taking the time to write these notes, we know you have choices and thank you for choosing us.

The Team at the Hampton Inn North Winchester
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Additional Information about Hampton Inn Winchester-North

Also Known As:
Hampton Inn North Hotel Winchester
Hampton Inn North Hotel
Hampton Inn Winchester
Winchester Hampton Inn
Address: 1204 Berryville Avenue, Winchester, VA 22601
Phone Number:
Region: United States > Virginia > Winchester
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Winchester
#6 Business Hotels in Winchester
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Here at the Hampton Inn®N/Convention Center, we're eager to make your stay more pleasant. Our 100 amenity-filled rooms will relax you. Feel like a run or swim? Our exercise room and outdoor pool are ready for you. When you need to get a little work done you can use our complimentary high speed internet, or employ our business center, conference room or meeting room (which accommodates up to 250 people). Lastly, when you're looking for advice on what to do and where to eat near our hotel in Winchester, just ask our in-house experts (that would be, of course, anyone on our friendly Hampton team).If you make the Hampton Inn® & Conference Center your headquarters on your next trip to Virginia, you'll be in good company. After all, George Washington's first office was here in our historic town. President James Madison lived here at Belle Grove Plantation. The brilliant strategist and Civil War general, Stonewall Jackson, also made Winchester his home base. You may still see his headquarters and Washington's office today. Like much of the town, we've preserved both. They're just minutes from our hotel in Winchester. While you're here, make sure to explore our historic district, just 1.5 miles from our hotel. But wear your walking shoes. Our district spans an incredible 45 blocks. Once you're done downtown, don't miss our other attractions such as the Patsy Cline Driving Tour, the Apple Blossom Mall and the beauty of the Shenandoah Valley. It's all just minutes away. So come check into the Hampton Inn & Conference Center, your home base in historic Virginia. ... more   less 
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