We booked through booking.com the day before and received confirmation. When we arrived at the hotel the day after at around 8h00 p.m., the receptionist (Patel?) could not find the booking in their system. After checking with the confirmation number, the phone #, etc. no success.
Although the booking was not found, they provided us with a room as booked and at the same price as per booking.com
The receptionist later told me that she was able to see the booking on booking.com site but that the hotel had never received the fax from booking.com (which the hotel uses to manually enter into their system), either because booking.com never send it (I doubt that) or the hotel machine was not function properly (most likely).
Staff was curteous and the Manager even accompanied us when after registration we went back to reception because the magnetic room key was not working.
Room was clean. Noisy though because of the proximity to the I-81 and due to people closing and opening doors and slamming them waking us up (not the hotel's fault but the doing of some guests)!
We did not have breakfast that seemed simple but proper. We went to Cracker Barrel close by.
Price was good, quality of stay average but proper for only a few hours stay and rest before continuing the trip to our final destination.
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- Also Known As:
- Winchester Travelodge Hotel Winchester
- Travel Lodge Winchester
- Winchester Travel Lodge