Needed an overnight location for a road trip in the Winchester area, and decided to try out this Holiday Inn based on the Trip Advisor reviews. I hadn't stayed in a full-service Holiday Inn for a few years (deciding instead on other IHG hotels), since I wasn't impressed with the ones I stayed at. We always prefer to stay somewhere that offers breakfast included, and when looking at the rates for this location the rate for this was only $5 more per night than no breakfast, and that was for 2 people! This location has undergone a total renovation which seems to be the new "look" for Holiday Inn. It's more modern, clean, and clutter-free than before.
We were greeted and taken care of by Debbie in a quick, professional manner. My requests were all taken care of and we got our rooms (2) on a high floor away from the elevator and vending machines. I had read reviews indicating this was a big wedding crowd location, and ran into someone who was with a party on the elevator. It seemed the wedding party rooms were kept on the lower floors, and we didn't have any problems on the 6th floor. The room was very clean, the HVAC worked well. The bathroom also was very clean and properly stocked. I normally don't comment on the TV channel availability in a hotel, since this is of no consequence to me or my family, but I have to mention that the number of stations available at this Holiday Inn was truly impressive! Every channel we would want at home was available here and more. The only negative I have about the room is the number of pillows, as well as the hardness. There were only 4 full-size pillows on a king bed, with one labeled "soft" and one "firm"…no indication on the other two?! I took one of each (I always sleep on 2 pillows), but could not get completely comfortable. I got my 8 hours, but woke up several times to adjust the pillows. Because of this I had to knock one star off the rating. Other than this, everyone had a very restful night.
The next morning we went down for breakfast. Julie was serving this morning and it needs to be said that she is absolutely wonderful! We were told that our included breakfast was not just the buffet, but anything on the menu (Very unusual, and truly a surprise), which included a number of delicious choices. Three of us decided to use the buffet, while my wife ordered the stuffed french toast from the menu. The buffet had standard fare, with eggs/meat/potatoes, breads/muffins, and cereal. All the food was good, hot and tasty. My wife was delighted with the stuffed french toast and said it was also delicious. Julie made sure we had everything we needed, checked back with us to make sure we were happy, and quickly returned with any requests we had for additional items. She made the difference between starting the day on a good or bad note, and should be commended by management. BTW, the buffet alone would have cost $9.95/person if you didn't have breakfast included, so the advance purchase price of $5 makes this an absolute bargain!
The location is very close to I-81, so getting in/out off the interstate is a breeze. There are also many stores near the hotel in a mall, along with other eateries if you wanted to get dinner.