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“An On The Property Secret” 4 of 5 stars
Review of Providence Hall Guesthouses

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Providence Hall Guesthouses
305 South England Street, Williamsburg, VA 23185   |  
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Ranked #63 of 78 Hotels in Williamsburg
Florida
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“An On The Property Secret”
4 of 5 stars Reviewed April 24, 2012

My favorite place in the states just got a little better. If you want the ambience of staying in Colonial Williamsburg but can't afford the historic houses or the Williamsburg Inn, this is a great option. Just steps from the Inn, Providence Hall guesthouses provides a comfortable, nice hotel room with a lobby concierge that serves Kuerig Coffee all day long and provides a flat-screen tv, comfortable sofas and a computer station for internet and printing, just for your convenience. The rooms offer a balcony looking out over the pond and constant views of wildlife. Add a walk to the Inn for their buffet breakfast for a memorable morning. Being here gives you the opportunity to walk historic streets in the early morning or late evening, when the tourists have left and it is just you and history. A serene setting offering good food, good accomodations and peace and quiet. What more could you want! Just minutes away from grocery stores, chain restaurants, Busch Gardens and the newly-revamped Pottery, if you need more activity.

Room Tip: Try to get into the first building. Close to tennis courts and closer to historic area.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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30 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 12, 2012

We've stayed many times at Williamsburg before, but we always stayed in the Lodge. My family stayed here during Thanksgiving 2011, and was somewhat dissatisfied with our room. It was a wheelchair accessible room, so we kind of felt like we were in a hospital. The room was also outdated, as in the furniture looked tired. Also, the exterior is very modern and clashes with the architecture of Colonial Williamsburg. Hopefully, next time we go to Williamsburg, the Lodge will be available.

  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Savannah, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2012

My family and I just spend several days at Providence Hall at Colonial Williamsburg and we really enjoyed the rooms and location. The rooms are very large with sleep sofas, garden patio’s looking over lovely gardens. We were on a breakfast plan had wonderful breakfasts at The Williamsburg Inn, but they also had morning coffee, newspapers, and Concierge service in a nearby Providence Hall lounge where they also had computers and printers, which were helpful in planning our day.

Providence Hall is within walking distance to the Historic area, dining Taverns, and the Merchant’s Square Shopping district. We also learned about a beautiful walking trail behind our building, called Bassett trail that we used for evening family walks, it’s about 1.5 miles and leads to The Golden Horseshoe Green course. It was beautiful and we were offered a ride back to our room by the golf staff after having a drink in the clubhouse.

I would give Providence Hall two thumbs up, especially for families.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Suffolk, Virginia
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 19, 2012

The day my fiance proposed, on October 21st, 2011, he planned the entire weekend in advanced, with the utmost romantic details. This included spending the entire weekend as guests of the Providence Hall Guesthouses of the Williamsburg Inn. Well, our romance-filled bubble that had lasted all day long since the proposal at 10am, was quickly bursted by our experience at The Inn. Upon arrival at the guesthouses we noticed that the hallway was halfway through some renovations, but there was no sign of "sorry for the dust" etc. The room itself was the worst:
1. When I took off my shoes, I realized the carpet had not been vacuumed recently, there was small bits of trash.
2. The faucet leaked and water started spilling all over the bathroom counter.
3. The TV had 6 channels and all fuzzy, no clear signal.
4. The towel holder was broken.
5. There were other people's hair in the shower/tub.
6. One of the light fixtures on the ceiling above the bed was missing and wires were exposed and hanging down.
7. The king-sized bed had a total of 2 pillow. No shams, or extras for reclining against the bed.
8. The couch in the sitting area was old and the springs could be felt through the upholstery.
9. The TV was mounted noticeably crooked on the wall.
10. The entire room smelled stuffy and moldy.
11. The balcony had been overtaken by spiders and other bugs. Not pleasant to enjoy the view.

The entire room and building felt neglected and falling apart. I understand it's not part of the main hotel building, but do they really not send someone over there to check out the condition of the Guest Houses? I mean, for that much money, it should be stellar and awe-inspiring.

and worst of all:
My fiance had previously written and called to request that something special be done as a surprise, such as strawberries and chocolate, or champagne, or cheese and wine, to celebrate our engagement. Well there was nothing. They had told him it would be done upon check-in, and he agreed to pay extra charges, and nothing at all. Such a disappointment.

For all that we were paying $350 for the night. Not exactly the Days Inn. We complained about this in the morning, since that night we were exhausted after so much excitement, and they only took off half of the price. Even at $175, it was still outrageously appalling. I absolutely DO NOT RECOMMEND this for anyone, whether you are traveling alone, with family, in business, and certainly not if you are looking for a romantic get-away together.

What's more, we were actually considering booking several suites for our family and ourselves on the weekend of our wedding in April 2013, and a room block for the rest of the wedding guests. After that night, there's no way we will every consider The Williamsburg Inn just so it can ruin our wedding.

The next night we moved to the Marriott on Richmond Road where we told them of our engagement and got bumped to a suite on the top floor.

Lesson learned: DON'T WASTE YOUR MONEY AT THE WILLIAMSBURG INN.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, TX
Top Contributor
63 reviews 63 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 8, 2012

We have visited Colonial Williamsburg many times and always stay at one of the CW properties. We usually like to stay in the Colonial Houses for the charm, ambience, and convenience to the attractions in the Colonial City, but since we were making relatively last-minute (1 month in advance) reservations for the Grand Illumination weekend, we were not able to get a room anywhere else other than Providence Hall Guesthouses; and even at that, we were lucky, as they only had one room available due to a cancellation that day. The room was a King Room with a fireplace. I was kind of skeptical, as I knew nothing about Providence Hall (I'd never seen it on any of our previous visits), but I knew that CW doesn't offer anything of poor quality, and....what else could we do? It was the only room available! So we took it. And I must say, we were SOOOOOO delighted by the accommodations! The reason we'd never seen PHG before is because it's tucked away in a provincial wilderness setting behind the Inn, between the tennis court and Providence Hall. It's quiet and secluded, yet only steps away from the Colonial City. We never needed to take a shuttle; we easily walked everywhere. A true hidden gem! Our room overlooked the pond and garden. The building itself is not Colonial as far as exterior architecture, but it fits in nicely with the wilderness setting and the furnishings and appointments, while modern, do reflect traditional Colonial touches, as well as oriental influence (which is also traditional to the Colonial period). The room was huge. The main room, along with the adjoining dressing room/bar/bathroom suite, was one of the largest guest quarters I've ever stayed in. Not to mention the balcony! It was so big, I joked to my husband that we could have held a party on it (only it wasn't really joking....). The dressing and bar area had nice marble effects, gilded mirrors and sconces, and fresh flowers on the bar sink. The main room was so spacious! In addition to the king size bed, wall-mounted flat screen TV tastefully hidden behind an oriental cabinet, and round table with upholstered chairs and red throw pillows, there was a large sitting area with a pull-out sofa, winged armchair, writing desk and chair, coffee table, and fireplace! Upon returning from dinner one night, we were delighted to find a gift and personal note from the hotel manager. What a nice touch to enhance our customer experience! That is the kind of thoughtful personalization that will bring us back! We also took advantage of the fireplace amenity. We called the front desk to come and light the fire quite late for us one night, and they obliged quickly and cheerfully, even heeding our call to come back and re-kindle it once the first fire died out (and I believe that was outside of the normal service hours, as it was quite late at night, so they really went above and beyond for us). There is nothing like returning from a wonderful evening of viewing the Grand Illumination, having a late-night dinner at Kings Arms Tavern, and then relaxing in front of our fire to make a perfect night in CW. I would definitely recommend Providence Hall Guesthouses. We will definitely be back!

Room Tip: Ask for a King Room with a fireplace! It's worth the splurge!
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 1, 2012

We chose to stay in Providence Hall for the convenience of being in a Colonial Williamsburg hotel for the New Year's holiday, and we figured the hall would provide a little more privacy for a couple celebrating New Years without the kids.
The hotel room was lovely and spacious - though it did lack some details I would normally expect for such a pricey space (no turn down service, towels could be mistaken for exfoliation tools, etc). The other disappointment was that there is no on-site staff - no front desk, everything required a phone call and a wait (and the beverage vending machine was out of order).
Still - it was lovely, and the town a fabulous experience as always!
The big problems came with New Year's Eve...
The party at the Lodge, at $100 per person, was a bit of a disappointment. Buffet food, New York style seating (8 people to a table, whether you knew them or not) and a passable band playing '60's and '70's disco and Motown with a crowd of primarily 55 and up did not make for the festive evening we were expecting. It bears noting, the hotel staff would tell us nothing about the party prior to the ticket purchase - just what was on the website, which wasn't much.
Abandoning the party in favor of an evening spent with champagne in front of our room's fireplace - we were ringing in the new year the way any couple out for a romantic New Year's Eve would.
We were interrupted by a knock on the door, and what appeared to be a police officer (later we realized it was an armed security officer). The officer informed us there had been a noise complaint (the TV was louder than we were) and that he had been outside of our room listening. This was at 11:45 pm... the entire town was celebrating. Just 15 minutes later there were fireworks going off that were so loud they rattled windows.
It took an hour of phone calls, a late night visit from the head of hotel security and a considerable amount of unpleasantness to get a semi apology from the hotel, a promise that if the couple complained again the staff would move them to another room, and a slight adjustment to our bill.
Apparently, the walls in the Hall are so thin that a normal couple cannot engage in marital relations without disturbing their neighbors, and in Colonial Williamsburg, New Year's Eve revelry should be contained to dancing to the oldies.

Room Tip: Be warned, the walls are thin - paper thin. The rooms overlooking the tennis courts are very nice. S...
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 31, 2011

Having visited Williamsburg and stayed in Providence Hall many times, our expectations were based on past experiences. We were very disappointed in the lack of details that we had seen in prior visits. Just the little things like no shower caps, no robes, no turn-down service. One would expect when spending over $300 a night for a room that these items would have been there. The huge rooms are marginally well appointed but so are most Hampton Inns these days.
To be fair, our dinner in the Regency Room was outstanding and the service exactly what we have come to expect when visiting the Williamsburg Inn.

Room Tip: The rooms are large and would easily accomodate a family of 4.
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Providence Hall Guesthouses

Address: 305 South England Street, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 78 Hotels in Williamsburg
Price Range (Based on Average Rates): $$$
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Also Known As:
Providence Hall Guesthouses Hotel Williamsburg

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