We've stayed many times at Williamsburg before, but we always stayed in the Lodge. My family stayed here during Thanksgiving 2011, and was somewhat dissatisfied with our room. It was a wheelchair accessible room, so we kind of felt like we were in a hospital. The room was also outdated, as in the furniture looked tired. Also, the exterior is very modern and clashes with the architecture of Colonial Williamsburg. Hopefully, next time we go to Williamsburg, the Lodge will be available.

My family and I just spend several days at Providence Hall at Colonial Williamsburg and we really enjoyed the rooms and location. The rooms are very large with sleep sofas, garden patio’s looking over lovely gardens. We were on a breakfast plan had wonderful breakfasts at The Williamsburg Inn, but they also had morning coffee, newspapers, and Concierge service in a nearby Providence Hall lounge where they also had computers and printers, which were helpful in planning our day.

Providence Hall is within walking distance to the Historic area, dining Taverns, and the Merchant’s Square Shopping district. We also learned about a beautiful walking trail behind our building, called Bassett trail that we used for evening family walks, it’s about 1.5 miles and leads to The Golden Horseshoe Green course. It was beautiful and we were offered a ride back to our room by the golf staff after having a drink in the clubhouse.

I would give Providence Hall two thumbs up, especially for families.

The day my fiance proposed, on October 21st, 2011, he planned the entire weekend in advanced, with the utmost romantic details. This included spending the entire weekend as guests of the Providence Hall Guesthouses of the Williamsburg Inn. Well, our romance-filled bubble that had lasted all day long since the proposal at 10am, was quickly bursted by our experience at The Inn. Upon arrival at the guesthouses we noticed that the hallway was halfway through some renovations, but there was no sign of "sorry for the dust" etc. The room itself was the worst:
1. When I took off my shoes, I realized the carpet had not been vacuumed recently, there was small bits of trash.
2. The faucet leaked and water started spilling all over the bathroom counter.
3. The TV had 6 channels and all fuzzy, no clear signal.
4. The towel holder was broken.
5. There were other people's hair in the shower/tub.
6. One of the light fixtures on the ceiling above the bed was missing and wires were exposed and hanging down.
7. The king-sized bed had a total of 2 pillow. No shams, or extras for reclining against the bed.
8. The couch in the sitting area was old and the springs could be felt through the upholstery.
9. The TV was mounted noticeably crooked on the wall.
10. The entire room smelled stuffy and moldy.
11. The balcony had been overtaken by spiders and other bugs. Not pleasant to enjoy the view.

The entire room and building felt neglected and falling apart. I understand it's not part of the main hotel building, but do they really not send someone over there to check out the condition of the Guest Houses? I mean, for that much money, it should be stellar and awe-inspiring.

and worst of all:
My fiance had previously written and called to request that something special be done as a surprise, such as strawberries and chocolate, or champagne, or cheese and wine, to celebrate our engagement. Well there was nothing. They had told him it would be done upon check-in, and he agreed to pay extra charges, and nothing at all. Such a disappointment.

For all that we were paying $350 for the night. Not exactly the Days Inn. We complained about this in the morning, since that night we were exhausted after so much excitement, and they only took off half of the price. Even at $175, it was still outrageously appalling. I absolutely DO NOT RECOMMEND this for anyone, whether you are traveling alone, with family, in business, and certainly not if you are looking for a romantic get-away together.

What's more, we were actually considering booking several suites for our family and ourselves on the weekend of our wedding in April 2013, and a room block for the rest of the wedding guests. After that night, there's no way we will every consider The Williamsburg Inn just so it can ruin our wedding.

The next night we moved to the Marriott on Richmond Road where we told them of our engagement and got bumped to a suite on the top floor.

Lesson learned: DON'T WASTE YOUR MONEY AT THE WILLIAMSBURG INN.

We have visited Colonial Williamsburg many times and always stay at one of the CW properties. We usually like to stay in the Colonial Houses for the charm, ambience, and convenience to the attractions in the Colonial City, but since we were making relatively last-minute (1 month in advance) reservations for the Grand Illumination weekend, we were not able to get a room anywhere else other than Providence Hall Guesthouses; and even at that, we were lucky, as they only had one room available due to a cancellation that day. The room was a King Room with a fireplace. I was kind of skeptical, as I knew nothing about Providence Hall (I'd never seen it on any of our previous visits), but I knew that CW doesn't offer anything of poor quality, and....what else could we do? It was the only room available! So we took it. And I must say, we were SOOOOOO delighted by the accommodations! The reason we'd never seen PHG before is because it's tucked away in a provincial wilderness setting behind the Inn, between the tennis court and Providence Hall. It's quiet and secluded, yet only steps away from the Colonial City. We never needed to take a shuttle; we easily walked everywhere. A true hidden gem! Our room overlooked the pond and garden. The building itself is not Colonial as far as exterior architecture, but it fits in nicely with the wilderness setting and the furnishings and appointments, while modern, do reflect traditional Colonial touches, as well as oriental influence (which is also traditional to the Colonial period). The room was huge. The main room, along with the adjoining dressing room/bar/bathroom suite, was one of the largest guest quarters I've ever stayed in. Not to mention the balcony! It was so big, I joked to my husband that we could have held a party on it (only it wasn't really joking....). The dressing and bar area had nice marble effects, gilded mirrors and sconces, and fresh flowers on the bar sink. The main room was so spacious! In addition to the king size bed, wall-mounted flat screen TV tastefully hidden behind an oriental cabinet, and round table with upholstered chairs and red throw pillows, there was a large sitting area with a pull-out sofa, winged armchair, writing desk and chair, coffee table, and fireplace! Upon returning from dinner one night, we were delighted to find a gift and personal note from the hotel manager. What a nice touch to enhance our customer experience! That is the kind of thoughtful personalization that will bring us back! We also took advantage of the fireplace amenity. We called the front desk to come and light the fire quite late for us one night, and they obliged quickly and cheerfully, even heeding our call to come back and re-kindle it once the first fire died out (and I believe that was outside of the normal service hours, as it was quite late at night, so they really went above and beyond for us). There is nothing like returning from a wonderful evening of viewing the Grand Illumination, having a late-night dinner at Kings Arms Tavern, and then relaxing in front of our fire to make a perfect night in CW. I would definitely recommend Providence Hall Guesthouses. We will definitely be back!