We booked our trip to Wedmore Place through SniqueAway and were very excited based on the pictures and descriptions provided by its service. The trip turned out to be the worst travel experience any of us had experienced.
We liked the secluded location. However, we did expect that such a large acreage would have included landscaping, walking paths, gardens, etc. There were none. Also, there were no flowers inside, either in the rooms or in the lobby. The atmosphere was less than welcoming.
We did not experience the type of customer service one normally receives in a small, luxury hotel. Other than a fantastic staff member named Charles, we felt fairly ignored by the staff. The hotel had relatively few guests so perhaps that is why newspapers were not available, the fitness center was not lighted, and the continental breakfast was so sparce until 2 days inside of our stay. Nobody ever asked if we were happy with our rooms, if we needed anything, etc. The welcome card in our room was addressed to my husband and GUEST. Frankly, everything went downhill from that point.
At the suggestion of a staff member in an email correspondence, I forwarded a list of our preferences of Superior rooms. Of the 5 choices, I received #5; my father received #3. Our room, Castilla, was dark, stark and very masculine. We had a lovely view of a bay of airconditioners that roused me most morning around 6:30 AM. There was no place to sit comfortably to read or relax (2 straight back chairs). The bathroom door had a knocker on it---clang when it opened and clang when it shut. I hated it. I actually went outside on three separate occasions to cry! My father's room, Burgundy, was much lighter and better appointed. He was happy, but he felt the pricing was still too high. We all agreed that the bedding was fantastic.
The cafe offered upscale cuisine for dinner and had a nice menu.
There is a lovely, comfortable library. Make sure you ask where it is; nobody volunteered that information. There is a nice selection of books from modern fiction to history and nonfiction selections.
I believe I was being charitable to give 3 ratings on service and rooms. I would not recommend this hotel to any traveler who intends the hotel to be his/her destination point. This is a fairly new venture; perhaps with time and more attention to details it will improve.
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- Also Known As:
- Wedmore Place Williamsburg
- Super 8 Williamsburg