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“Would stay again skip restarant ” 4 of 5 stars
Review of Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
3.0 of 5 Hotel   |   515 Bypass Rd, Williamsburg, VA 23185   |  
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Ranked #2 of 79 Hotels in Williamsburg
Raleigh, North Carolina
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
“Would stay again skip restarant ”
4 of 5 stars Reviewed June 25, 2014

Nice hotel in convenient location close to everything. Has restarant and bar. Room was spacious and clean. Beds and pillows were comfortable. Lobby was modern. Workout room was great used it. Pool looked inviting although I did not use it. Bar had aweful service out of pretty much everything. Said no one ordered that week. Restaurant aweful. 3 people there for breakfast. Ordered two eggs home fries toast. After 15 minutes walked out. No explaination of why it took so long. There is a Denny's and Cracker Barrel next door. Skip the restarant.

Stayed June 2014, traveled on business
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, July 21, 2014
Dear Maggie,

Thank you for telling us about your visit with us. We are so glad that you chose our hotel. We are very sorry that you did not enjoy the restaurant however. We will use this feedback to make the necessary changes to make the hotel a better experience for you, and future guests to the hotel.. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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876 reviews from our community

Traveler rating
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See reviews for
466
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Allentown, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

I'm writing here to thank the staff for our enjoyable stay at your hotel this past weekend. This was our second stay at your hotel. Last year, we booked a room at a Marriott, and when we arrived late at night, we found out that they had given away our room. Fortunately, we found one at your hotel, and we had great service. At check in, after driving through the night, we were happy to have a room and pleasantly surprised to find out we had been upgraded to a suite. In the mornings we enjoyed breakfast downstairs, and each day our room was well serviced. On our last night there, we were looking for a seafood restaurant, and we got a great recommendation. We look forward to staying with you again next year.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, July 21, 2014
Dear JC,

Thank you for telling us about your visit with us. We are so glad that you enjoyed your suite upgrade. We are so glad that we could accommodate you and your family.. We will pass your great comments on to our staff. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brockville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

We stayed at this hotel for 4 days and 3 nights. The staff were always friendly and helpful, especially Michelle who worked the afternoon/evening shift during the time we were there. She guided us on easier routes to the places we wanted to visit and told us about interesting shopping areas within the city that we didn't know about, answered our many questions and just generally made us feel welcome. Thank you!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leitchfield, Kentucky
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2014

We had a great 3 night stay everything was nice and clean. The room service was wonderful. We had a suite which was very nice. My husband likes to stay up late so, I was able to close the door to the bedroom and didn't hear the T.V. at all. Everyone was very helpful with everything we needed. GREAT PLACE ....

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
70 reviews 70 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed June 22, 2014

We stayed one night and had a lovely big comfortable clean room and slept well. The reception staff were very helpful.

You get an allowance of $10 each on breakfast as part of your booking, and pay extra for everything over this. There are a wide range of options both over and under $10. We were both disappointed by breakfast. The small yogurt with a very small amount of mouldy strawberry was not really edible, and the omelette was not very inspiring.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM515, General Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, June 24, 2014
Dear Elizabeth L.,

Thank you for sharing your comments on Tripadvisor! I am happy you had a great experience in our rooms and our staff went out of the way to make you feel special.

I apologize for the breakfast experience. The quality that you described below is not acceptable nor indicative to what we would like our guest experience to be. I am very sorry that we fell short in this area. i would really appreciate more detail about your overall experience. We you be kind enough to e-mail specifics so I may research further? I do share all comments with our team members and we really do appreciate all guest feedback.

Thank you again for your review. We hope that you will return again soon!

Regards,

Geoff Scheibel
gscheibel@hmphotels.com
General Manager
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Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 21, 2014 via mobile

We drove from IA to VA for our sons wedding. Stopped in IL only to get a horrible room that smelled & people above us sounded like they were in our room. So we stayed from 8:30pm to midnight & loaded up & drove 16 hours to this AWESOME Holiday Inn!! Upon our day early arrival we were greeted with a smile by Roshell. Explained what we had been thru & since staying with them for 5 nights we wanted a quiet room high up & away from elevator & vending which was also requested when we made our original reservation. We had a little issue with our rate being different than our printed confirmed rate so Roshell was sidetracked working to resolve that. Got off the elevator only to find room 301 was literally right off the elevator. We went right back down & said no way. Roshell upgraded us from a 2 queen bed suite to a 2 bedroom suite on 5th floor way away from the elevator at no additional charge. This suite was wonderful as 1 bedroom had king bed & 2nd seperate bedroom had 2 queen beds, 2 sep bathrooms, 3 tvs, dining tnl & chairs & living room area. Was very comfortable for that many nights for my husband, myself & our teenage son. Both Roshell (& the manager on duty who's name escapes me) were very professional & actually cared that we enjoyed our stay. No negatives just dont get a room by elevators. Very clean & nice hotel & great location to get to everything.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, June 23, 2014
Dear Estherville,

Thank you for telling us about your experience at our hotel. We are so glad that you stayed with us. We are very sorry for the issues that you encountered at check in. We are very sorry for any inconvenience that you were caused We will pass this feedback on to our staff. We use feedback to make the necessary changes to the hotel to make it better for you, and future guests. Thanks for your comments about our staff members. We will pass that feedback on to our staff. They always enjoy hearing good comments about their service. Thank you for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2014

I was unable to make it for my booking tomorrow. I spoke to customer service at Holiday Inn and they were extremely cooperative about my cancellation and refund, which is not in their regular policy. I'm very impressed.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, June 23, 2014
Dear Harshit A,

Thank you for telling us about your experience with hotel customer service. We are very sorry that you were unable to stay with us. We are glad that we could cancel your reservation for you. We hope that you will choose us in the future for your hotel needs.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Address: 515 Bypass Rd, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#8 Business Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Take a Virtual Tour of the hotel.Welcome to the Holiday Inn & Suites Gateway a new full service hotel. You ll find comfort and modern luxury at the most convenient location in Williamsburg. Contemporary hospitality and Williamsburg excitement are waiting for you. Your Personal SpaceRelax in your elegant room featuring stylish décor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you ve had in weeks. Our new hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. This is a 100% smoke free hotel - all guestrooms and public areas. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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