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“Great First Time Experience” 5 of 5 stars
Review of Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
3.0 of 5 Hotel   |   515 Bypass Rd, Williamsburg, VA 23185   |  
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Ranked #2 of 79 Hotels in Williamsburg
Richmond, Virginia
1 review
3 helpful votes 3 helpful votes
“Great First Time Experience”
5 of 5 stars Reviewed February 2, 2014

My husband and I decided to celebrate our 29th Wedding Anniversary at this hotel. We did this based on the reviews, which was in itself a risk. BUT, let me be the one to say we were very impressed. We were checked in by Jan, who received great reviews from previous guests and they were correct. She was courteous, pleasant and very easy going. She made us feel very welcomed! Thanks for everything Jan. Geoffrey, the Manager at the hotel was awesome. He made our short getaway feel like an extended stay. We were upgraded to a larger suite, which we thought was terrific and to our surprise, very much needed. There was a treat waiting for us when we arrived to our room and we very much enjoyed having the pool (indoor heated) all to ourselves, being this was off season. We canceled reservations we had elsewhere after reading the reviews and now we know about this little secret in Williamsburg, VA. We are from Richmond, VA so the drive was pleasant and short. My husband stated we will make this our home away from home! I look forward to it. Much Thanks to Geoffrey and Jan; Berk and Denise in the restaurant (hope I got the names correct) and Diedra (forgive the spelling) at the front desk. You all were great! Thank you so much....again! By the way, we are IHG members.

Room Tip: Two bedroom suite is very comfortable and can hold up to, I believe, 6 people. Has two full baths.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, February 3, 2014
Dear Seeking4ever,

Thank you for telling us about your first experience with our hotel. We are so glad that you chose us. We are delighted that we impressed you. We strive to provide a great place for everyone to stay. Thank you for your feedback about our great staff members. We will pass these feedback on to them. Thank you for your time. We hope that you will consider us again in the future.

Sincerely
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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876 reviews from our community

Traveler rating
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466
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Chesapeake, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2014

My wife and I stayed at this Holiday Inn, January 24th-26th, 2014 and it was fantastic. We got our accommodations through hotwire, and so we got a ridiculously cheap rate for this fantastic hotel. We asked for and were given high floor accommodations away from the elevator with a King size bed. We saw another reviewer that has been upgraded to a suite for free. Not one to pass up a free offer, I inquired and was told they had noted that and would accommodate me based on availability. Unfortunately, someone took it mere hours before we arrived. That is OK. Our room was fantastic. Jan is the absolute best. She is warm and inviting, and tries to make sure that you are taken care of. She even preemptively will offer suggestions of where to go or what would enhance the stay. She even would check on us to make sure we had all that we needed, and left a personal note, the morning we checked out. :-). I would recommend this hotel to anyone, and believe it is stars above its three star rating.

Will definitely look to reserve a room here again, and hopefully this next time get that suite! :-)

-Brian Norris

Room Tip: Ask for a King. Ask for a suite. Ask for deluxe accommodations. Ask Sherwin Williams. :-)
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, February 3, 2014
Dear Brian,

Thank you for telling us about you, and your wife's stay with us. We are so glad that you stayed with us, and that we could accommodate you. Thank you for all of your great comments. We will pass them on to our staff. We use feedback to make the necessary changes to the hotel to make it better. Thank you for you time. We hope that you will consider us again n the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
clovis, nm
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2014

Inside and outside this Holiday Inn and suites is what you would expect from the IHG brand. The standout trait, however is its staff. That is not to say other IHG hotels don't have good staff members it is to say this Holiday Inn has exceptional staff members.

Donna (housekeeping) saw our family making our way down the hall and immediately stepped in to help us get a larger room to accommodate our children. She also noticed the infant and follow shortly behind with an unsolicited, but much welcomed crib. She made our stay in the first 5 minutes of our weekend visit.

Stacey (front desk), helped finalize the room upgrade and was a wealth of local knowledge. She helped make sure we found the best local spots for all our planned activities.

Jan (front desk) was just as accommodating. She went out of her way on multiple occasions to make sure we were comfortable, happy, and enjoying our stay.

These 3 staff members set this Holiday Inn above the rest. We will definitely be returning for our next visit to Williamsburg.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, February 3, 2014
Dear jkubacz,

Thank you so much for telling us about your stay with us. We are so thankful for telling us your thoughts about our staff members; Jan, Stacey, and Donna. They will really appreciate hearing such great comments about their service. Thank you so much for staying with us. Thank you for your time. We really hope that you will consider us again in the future.

Sincerely
Holiday Inn Hotel & Suites Williamburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 19, 2014

This was one of the nicest hotels I have stayed in.The rooms are well appointed, extremely clean, quiet and very comfortable. We had a small family gathering and the two bedroom suite was perfect as a gathering place for the 10 of us. The hotel accommodated our request to have our rooms close together. The staff at the desk were very welcoming as well. This property is in a great location too-- close to plenty of places to eat and not far at all from the historic district. We will definitely make this our Williamsburg place to stay each year.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, February 3, 2014
Dear 4feetinthesand,

Thank you for telling us about your stay with us. We are so glad that we could accommodate your family gathering. We really appreciate all of your feedback. We will pass it on to our staff. Thank you so much for your time. We hope that you all will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 19, 2014 via mobile

I read the reviews and trusted this place was great. It certainly was! Located about a mile away from colonial Williamsburg visitors center parking, it's in a great location. A little bit down the road from The hotel, the hotel is surrounded by restaurants and shopping options. What can I say about the hotel? It was an absolute pleasure to stay there. Room was great, room service was great, and the manager leaves his cell phone number on his welcome card in case you need anything. Just... Wow. And only for 80some dollars? Just doesn't get better than that.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, February 3, 2014
Dear Keeshdawg,

Thank you so much for the review of the hotel We value all of your feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Guest service is very important to us. Thank you so much for your feedback. We hope that you will choose us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 18, 2014

Even though I travel A LOT (on average 50% days a month), I have written one review ever, this is the second. This hotel by far is top of the line in value for price. The hotel has a clean and well equipped fitness room and the restaurant serves food that is fresh (not frozen), delicious, and plated like a high end restaurant. The hotel is in a quiet area (no road noise) yet convenient to everything. The rooms are spacious, clean, and updated. The bed is comfortable and the pillows are much better quality than most hotels. This hotel far exceeds quality to others in the area. I highly recommend.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, January 27, 2014
Dear Renee,

Thank you so much for your review about the hotel. We are so glad that you chose to review our hotel. We really value the feedback. We are so glad that you were satisfied. We are very honored that you stayed with us. Thank you so much for feedback. We use feedback to make the needed changes to the hotel. Thank you for your time. We hope that you will choose us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 18, 2014

This hotel is excellent. Everything about it is top notch. The staff was wonderful, the food was great and the room was clean, updated and even had new pillows!! There's a pool, hot tub and fitness center. It's location is convenient to everything!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, January 27, 2014
Dear SR,

Thank you for telling us about your visit. Thank you for all of your great comments. We will pass this on to our staff. We are so glad that you enjoyed our amenities. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Address: 515 Bypass Rd, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Williamsburg
#4 Romantic Hotel in Williamsburg
#8 Business Hotel in Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Take a Virtual Tour of the hotel.Welcome to the Holiday Inn & Suites Gateway a new full service hotel. You ll find comfort and modern luxury at the most convenient location in Williamsburg. Contemporary hospitality and Williamsburg excitement are waiting for you. Your Personal SpaceRelax in your elegant room featuring stylish décor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you ve had in weeks. Our new hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. This is a 100% smoke free hotel - all guestrooms and public areas. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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