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“Great stay with the kids” 5 of 5 stars
Review of Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

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Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway
3.0 of 5 Hotel   |   515 Bypass Rd, Williamsburg, VA 23185   |  
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Ranked #2 of 79 Hotels in Williamsburg
Certificate of Excellence 2014
Bedford, Virginia
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Great stay with the kids”
5 of 5 stars Reviewed December 31, 2012

This is our go to hotel for the area. The pool is always great for the kids after a full day of walking around. We stayed in a double room this time which was neat and clean as usual. The staff was friendly and helpful. We try to get a suite when we stay but they were all full this visit. The beds are very soft however, but no one else in the family seems to notice.

Room Tip: 2nd floor room facing the front have no view at all unless you're interested in vents and roofin...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, January 3, 2013
Dear Robin Y,

Thank you for telling us about your stay. We appreciate all of your comments about the hotel. We are so glad that we could accommodate you, and your family. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass all of your comments on to the staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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919 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Fairfax, Virginia, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2012

My visit to this hotel was a complete surprise as I made the reservation at the VERY last minute (from a rest stop 30 min away). The person I spoke with, Jan, could not have been nicer. She made my reservations and I arrived without a hitch. The next morning I realized that I forgot my key to turn my oxygen tank on and the front desk manager called his engineer, Norm, (I needed a cresent wrench). He was not on the property but when he heard that it was a guest requiring assistance with oxygen he came right over to the property. We had a pleasant chat and Norm even went to my room to retrieve my oxygen tubing and then carried two more tanks to my room for me for the night. He even left a note on my desk in the room saying for me to keep his wrench for the remainder of my trip (even though I was going home on Sunday). Such a wonderful man.

When I went to the restaurant on Sat. evening it was pretty busy but the chef and staff attended to my needs as if I were the only guest there. Chef even brought my food out to me to the table. The chef came out when I had left and I was standing at the front desk (going to introduce myself to Jan) and apologized for the wait. I told him I was fine and enjoyed the meal and also understood as my son is a sous chef.

The staff could not have been more attentive to my needs. They also attended to all the other guests just as they did me. I will definitely return to this hotel and I so enjoyed my visit.

Room Tip: Always enter the room with a smile, it will be returned
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, January 3, 2013
Dear Lynn s,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We are so glad that we could accommodate your needs while you were at the hotel. We always try to do what we can to make you stay enjoyable. Thank you for your sharing your experience with us. We will pass these comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 29, 2012

This is a great hotel for a family trip to Williamsburg or even a business trip. The hotel is very well located, close to restaurants, shopping (outlet mall) and not too far from Bush Gardens. Downtown is just a short drive away, so you are close to pretty much everything in the area.

The room is very nice and has a microwave and small refrigerator. That was a nice surprise and helped make our stay even more enjoyable with our toddler.

It was clear to me that the General Manager is creating a culture of a customer service centric organization. There were a few hiccups during our stay (housekeeping, broken weight lifting equipment, etc), but the staff was ready to address the ones they could with a good attitude.

When booking the hotel I thought my rate included the breakfast (per conversations with the reservation desk). I called the front desk to confirm and found out it did not. Later on I received a call back from the front desk offering free breakfast vouchers for the first morning. That was a great surprise and exemplifies what I stated earlier.

The breakfast was nice, a bit chaotic (they can get really busy), but enough options for most tastes. It was a disappointment that it was not included for the course of our stay. Something that the management team should consider to make this a complete experience.

As a matter of fact, if this is something that is important to you, there are a few other options just across the street that look pretty nice and include breakfast. I may give them a try on future stays...

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, January 3, 2013
Dear cgomide,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns about the hotel. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for telling us about your concerns about the breakfast. We are always trying to find better ways to make this service better. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for staying with us. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Allen
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2012

My husband and I just returned from a 2 night get-away. We were very impressed with the quality and size of our suite. The bed was very comfortable and the hotel was nice and quiet-just what we needed after the busy holidays. It was the perfect romantic getaway and all of the staff were very professional, friendly and attentive.

The best part was the unexpected, excellent gluten free accommodations by chef Shaun Miller at the Holiday Inn restaurant, Bistro 515. He truly went out of his way to meet our dietary needs. I have celiac disease which greatly limits what I can eat. Chef Shaun made it his personal mission to meet my needs. His entrees were delicious and the presentation was beautiful. He is truly a master chef and Bistro 515 is so fortunate to have him. My husband was equally impressed with the taste and quality as he also ordered gluten free so that we could share food. Chef Shaun even made us some gluten free cream of broccoli soup from scratch (not on the menu) and surprised us with an amazingly fresh kiwi/strawberry sorbet (also not on the menu) that he magically whipped up in the kitchen.
For breakfast, we ordered breakfast in bed. Shaun personally handled our order to ensure no gluten cross-contamination and then called our room to make sure we were pleased.
It is difficult to travel with celiac disease, which is why we chose Williamsburg for our getaway, as Williamsburg has many excellent restaurants with gluten free options- our biggest surprise,however, was that we never had to leave our hotel...all of our dietary needs were superbly met. They even gave us a late check-out so that we didn't have to rush off after breakfast.
We will be back...maybe next time with the kids :)

Room Tip: Ask for a king suite on the 5th floor- extremely quiet
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, January 3, 2013
Dear JenGlenAllen,

Thank you for telling us about your stay. We appreciate all of your comments about the hotel. Thank you for your wonderful comments about the Bistro Chef. We strive to exceed all of our guests expecatations. We are so glad that we could accommodate your special diet. We will pass these great comments on to our staff. They will appreciate hearing such great comments. We hope you enjoyed your time in Williamsburg. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Wiliamsburg Historic Gateway
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Canada
Top Contributor
112 reviews 112 reviews
56 hotel reviews
Reviews in 52 cities Reviews in 52 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed December 27, 2012

Stayed for 1 night at the hotel during a visit to Williamsburg. Nice hotel, clean. Large rooms with comfortable beds. Easy drive (3 minutes) to the Williamsburg site. Free parking. No breakfast which would have been nice but not necessary. Good price, would absoutely stay here rather than one of the Williamsburg hotels. On the main road, close to many restaurants (you do need to drive as it is a very busy street).
Gym was disappointing. Very small, 2 treadmills and little weight equipment. Didn't use the pool but it looked great.
Restaurant on site but we did not eat there.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 28, 2012
Dear travel7777,

Thank you for telling us about yoru stay with us. We are so glad that you stayed with us, and that we could accommodate you. We strive as hotel to provide a clean, safe, and comfortable place to stay. We appreciate all guest feedback. Thank you for telling us your concerns about the gym. We value guest feedback because, it allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New South Wales, Australia
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 47 cities Reviews in 47 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 26, 2012

Our stay was great at this clean comfortable hotel. Easy drive to anywhere, with lots to see and do. The room was really comfy and the staff were nice. This hotel deserves it's high rating on Trip Advisor, so give it a go. No breakfast included, which would have been nice, but not a deal breaker.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 28, 2012
Dear Gmac_1961,

Thank you for telling us about your recent stay with us. We appreciate all of your feedback regarding your stay. We are so glad that you stayed with us, and that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We appreciate all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2012

My Wife And I Moved To Williamsburg 7/11 We Stayed At This Facility. We Chose This Inn For Our Family Christmas Get Together )Families From Va And NC). Jan Helped Us Plan Our Visit.She Was Most Helpful And Professional And Was a Godsend To Us .The Group Ran From Age 8 TO 80. (We Had Two Teenage Granddaughters) Our rooms Were 5 Star All The Way, Breakfast WasGreat And We All Voted To Do This Again and
do want Jan To Handle IT Next Year. We All Know She Was Extremely Busy But Never Failed to Be Of Help. It Was Just Great. We Also Noticed Her Attitude Was THE
Same with Other People Checking in. PS THE KIDS LOVED THE POOL

Room Tip: explain your needs upon arrival to receive hands on help and information about williamsburg.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HMPHotels, Manager at Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway, responded to this review, December 26, 2012
Dear David I,

Thank you for telling us about your experience with us. We appreciate all of your comments and comments about the hotel. Thank you for mentioning our employee Jan. We always try to go above and beyond! We will pass these great comments on to her. Our employees always enjoy hearing when they are doing a good jjob. Thank you so much for your time. We hope you will visit us again in the future.

Sincerely,
Holiday Inn Hotel & Suites Williamsburg Historic Gateway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway

Address: 515 Bypass Rd, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Amenities:
Wheelchair access
Hotel Style:
#3 Family Hotel in Williamsburg
#3 Romantic Hotel in Williamsburg
#7 Business Hotel in Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites, Williamsburg-Historic Gateway 3*
Number of rooms: 96
Official Description (provided by the hotel):
Your Williamsburg Vacation Begins Here! Take a Virtual Tour of the hotel.Welcome to the Holiday Inn & Suites Gateway a new full service hotel. You ll find comfort and modern luxury at the most convenient location in Williamsburg. Contemporary hospitality and Williamsburg excitement are waiting for you. Your Personal SpaceRelax in your elegant room featuring stylish décor and amenities, including a microwave, refrigerator, wired and wireless high-speed Internet access, dry bar, executive desk, HDTV, and the best night s sleep you ve had in weeks. Our new hotel offers a great combination of rooms and suites featuring our unique one and two bedroom suites. We have a heated indoor pool, whirlpool and fitness center all for your enjoyment. Bistro 515, our on-site restaurant, offers the best in casual dining. Ideal Williamsburg Location Holiday Inn Hotel & Suites Gateway is located off Interstate-64 exit 238 only minutes from Colonial Williamsburg, Busch Gardens, Water Country USA, Prime Outlets, Jamestown and Yorktown. We are also conveniently located for the following: the College of William & Mary, Sentara Williamsburg Regional Medical Center, and Delta-T. This is a 100% smoke free hotel - all guestrooms and public areas. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites, Williamsburg-Historic Gateway
Holiday Inn Williamsburg
Williamsburg Holiday Inn

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